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"Guru Link Copied" covers card preview in extension

  • 13 April 2023
  • 2 replies
  • 39 views

Userlevel 3

Hello!

 

I’m passing this feedback along on behalf of one of our agents: 

 

 

  • What is the problem? “Guru Link Copied” removes the ability for users to see card preview in extension (photo below) 

  • Steps to recreate: 
  1. Open extension 

  2. Click the “copy link” icon in any card > black background and “Guru Link Copied” text replaces the card preview 

  3. Wait about ten seconds

  4.  Click the black background and “Guru Link Copied” text > preview appears to left of the extension 

  5. Option to click preview to see the card 

  • Who is it a problem for? Guru searchers 

  • How do you solve the problem today? Waiting ten seconds seems to allow the user to click the black background and “Guru Link Copied” text, though this is not intuitive 

  • How would you ideally solve the problem? Have “Card Link Copied” text appear in such a way that does not prevent viewing of the card preview 

  • How big is the problem (business impact, frequency of impact etc.)? Minimal / Low impact. We are a small team and this has only been flagged by one agent. Raising issue here in case other teams have gathered similar feedback.

 

 

Thanks, y’all! 

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Best answer by Marie Frei 14 April 2023, 17:00

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Userlevel 4
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Hi @Reba Mitchell 👋 This looks like something to raise up to our Support team! I've escalated your post here and they’ll be touch as soon as possible over email to troubleshoot with you and the agent further.

Userlevel 4
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Good news @Reba Mitchell - a fix for this has been identified and we are awaiting it to be released with extension version 2.106.3240🎉 We don’t have an ETA, it’s in Google’s hands, but hopefully it will be at some point today. Thanks again for reporting this!