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Ask and answer questions about all things Guru and knowledge management

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Daniel BergaminiKnewbie

asked in Q&A

Zach DimondSmart Cookie

asked in Q&A

What's a good default visibility for Guru in my org?

Hey all,I’m implementing Guru for the very first time and it’s so cool but also so 🧠🔨!I’ve set up collections for every department, with an access “group” for department leads, and another group for team members with read only access. For the rest of the org, I’ve not allowed all members read only access in any collections. Therefore, every department will only have access to their team’s collection.I do this so that team leads can pick and choose which boards/sections/cards will be visible out to the org.Is this a good empty state, do you think? Why or why not?

1 year ago

Mirna LessingerSmart Cookie

asked in Q&A

How to find the card associated to a Question?

I must be missing something basic here. I’m looking at some questions in the Card Manager that need answers, but I’m not seeing where they were asked. How do you normally find the card associated to a question?

1 year ago

Chelsea PierceSmart Cookie

posted in Q&A

Train the Trainer Classes

Hello Guru Community!!I’m hoping I can get some suggestions for some online training courses for myself and my team to go through. Thank you in advance!!

1 year ago

Daniel BergaminiKnewbie

asked in Q&A

Best practices for experts to review questions and cards needing verification?

We are launching Guru next week and curious about best practices for experts to check questions and cards that need verification? I was going to set the expectations that experts should be checking on Mondays and Wednesday. That might even be overkill but at least there will only be a few day delay at most.

1 year ago

Imtiaz AlamFormer Guru employee

posted in Q&A

🎓Guru Academy: Are you using Guru for Product Enablement yet? We've got new training for you!

I’m thrilled to announce that we have a new Product Enablement on-demand training series in Guru Academy that walks you through the product creation/delivery process, start to finish! The training is full of great examples from the Template Gallery, as well as how to use advanced features like Knowledge Triggers and Knowledge Alerts. Regardless of your product or service, this training provides the foundational knowledge needed to increase collaboration across teams at your org, starting with Product, Design, Engineering all the way through Marketing and Support. Back in February @Callie Rojewski asked how folks were using Guru to support product enablement at their companies. How does your organization handle collaboration for your product or feature? Any tips or tricks to share? If you’re unsure, then ask a question to get the convo started!

1 year ago

Laquize BasseySmart Cookie

posted in Q&A

How can I exclude who receives a Knowledge Alert?

Hello. I was wondering if there is a way to change a specific member of a collection status to something else without having to do it for the other members of the collection. For example, our CEO is a member of the CX collection but when I send knowledge alerts, I don't want them to receive those alerts. I know in order to receive those alerts you have to be an "Author" of that collection, so I want to change their status to something different without having to remove them from the collection. Thank you :slightlysmilingface:

1 year ago

Ian LinkScholar

asked in Q&A

Using Emoji's in Markdown Macro

(e.g. :heavy-plus-sign:) in a markdown macro? I am not seeing them be interpreted in the Guru card.

1 year ago

Callie RojewskiGenius

posted in Q&A

Where are you stuck re: centralizing knowledge and organizing content in Guru?

Happy Monday Guru Community! Reminder that this Thursday, 9am PST / 12pm EST is our next Guru Deep Dive. ‍♀️We’ll be hearing from Martin Theobald, Knowledge Manager at Crisp Thinking, and talking through challenges and solutions to centralizing knowledge and structuring content in Guru. RSVP here!We want to know your questions about this topic! @Imtiaz Alam is making a new course on How to Structure Content in Guru and is looking for your feedback. What topics would you like us to cover in this course?Understand Guru’s content hierarchy to create your own structure Guru Permissions: Authors take ownership/responsibility of content with Read-Only members as audience Add Frameworks + Templates and see examples of Collection structure (Department, Product or Vertical, Types of Knowledge, Region, etc.) Best practices on structuring / creating content in an effort to optimize searchWhat is missing from the above list? Drop your ideas and questions below. Let’s get a discussion started in p

1 year ago

Yael McCueFormer Guru employee

posted in Q&A

Stakeholder Register worksheet template

Hi everyone,I got my PMP certification in June, and now that I have access to the Project Management Institute’s library of templates, I thought I would modify some of them to help the Guru community run their knowledge projects better.A common problem I hear during a Guru implementation, expansion, or audit is that someone unexpected has come forward upset that they weren’t consulted or feels like their needs weren’t heard in the planning phases of the project. With that in mind, I’ve created this worksheet you can use to take a register of all stakeholders, which will help you determine how best to work with them.The worksheet asks you to look at how many Guru cards the person verifies and their activities, but if you are new to Guru, you can consider another method of measuring their interaction with knowledge and record that here.My questions to you, to start a discussion here:Could this be useful for you? What do you normally do to make sure you’re getting the right people in the

1 year ago

Desiree SantosSmart Cookie

posted in Q&A

Incident Management comms?

Does anyone have any tips, suggestions, templates on how to effectively communicate system/product incidents? Not everyone has access to Jira and often the info in there are too overwhelming for the non tech peers so is there a better way?

1 year ago

Zev ZoldanScholar

posted in Q&A

How do you motivate your team to verify their Cards?

When it comes to verification, does anyone have tips for how to motivate your team to keep their content updated? I think I read someone once did a pizza party?

1 year ago

John McKoll - he/himScholar

posted in Q&A

Has your team built really cool FAQs in Guru?

Who built really cool FAQs in Guru? I know there was a discussion sometime somewhat recently (but really, what is time anymore?) I'm looking to put together an FAQ around specific topics and I am curious if you've done this in your instance? What does your structure look like? How do you utilize the Sections and Board Groups?

1 year ago

Zev ZoldanScholar

posted in Q&A

How do you enable SME's to help you?

For those who are centralizing your company's knowledge into Guru, what guidance do you give SME's to start structuring their knowledge into collections, board groups, and boards? Screenshots of any standard structures you have would be much appreciated!

1 year ago

Gabriel GinorioSmart Cookie

posted in Q&A

Tip for how to do a Guru search in 3 seconds!! (from the address bar in Chrome)

One of my Thrasio colleagues recorded a video showing how you can use a quick Chrome browser hack to search for Guru cards in 2 seconds! It’s the fastest way I know of to search for cards other than using the Slack app.Check out the video here: https://content.api.getguru.com/files/dn/1512eb54-d6dd-4eee-98d0-7e5f333eef88

1 year ago

Devon O'DwyerGuru Senior Product Specialist

published in Q&A

How to create a Q&A post

Welcome! The Q&A category is the best place for you to to ask questions about how to best leverage Guru, discuss knowledge management topics, and share tips and tricks. Here are some tips on posting in the Q&A category: Search before you post We recommend doing a quick search to see if your question has been answered before you post. If there’s an open relevant discussion, feel free to add a comment to continue the conversation! What kinds of posts should I make?Questions about how to use Guru, for example: Do you know how to link to different portions of a Card? How can I bulk request verification? Can a Card live in multiple Collections or Boards? Questions about knowledge management best practices, for example: How do you monitor your Guru tags? Has anyone run through a content audit? What is your team’s best practice around Knowledge Alerts? If you have product feedback:We recommend posting product feedback directly in our Product Feedback category. Please read our sugges

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1 year ago

Devon O'DwyerGuru Senior Product Specialist

posted in Q&A

Product Q&A Organization

Hi everyone! 👋The Support team at Guru recently revamped our product Q&A Cards - we use lots of product q&a Cards to help you all get the most out of Guru, and they previously lived in a Board in a Collection.Since so many different teams at Guru use product Q&A’s (Support, Sales, Marketing, you name it!) we migrated the Cards into their own Product Q&A Collection, where we divided features out by Board: A sneak preview of our Product Q&A Collection structure!The result: We use a Product Q&A template to standardize the look and feel of the Cards in the Collection Our team can search for Cards using both the Collection and individual Card tag. Question: How do your teams structure product Q&A Cards in your Guru instance? Do you have any tips for organizing them?

1 year ago

Bryan FinlaysonKnewbie

asked in Q&A

Naming Convention Best Practices

Are there any best practices or standard practices for naming conventions? Do people typically go based off the board & collectionhierarchy?

1 year ago

Anonymous

posted in Q&A

How do you manage "public card sharing" for collections?

Great question from @Ashley W. that I wanted to pull in here (curious what others think!):Curious how other companies manage the ‘public card sharing’ option for collections.We’d like to turn it off for all collections by default OR prevent people from turning it on at all. Looks like this is only at a collection level (which I’ve already locked down)-https://help.getguru.com/en/articles/4739563-what-are-public-cards#:~:text=Navigate%20to%20the%20Users%20%26%20Collections,the%20Public%20Cards%20option%20OFF. @Deborah Sanderfur shared:We have ours set to OFF for the collection level as well.

1 year ago

Allie SokoloffSmart Cookie

posted in Q&A

Guru vs Confluence

Has anyone had to pitch internally Guru vs Confluence? We are looking to expand Guru use in the company but need to pitch to leadership why it's better than Confluence (no brainer...but I still need to put together a pitch). If so - any material you wrote out to help support the presentation (I already found this on the Guru's site)

1 year ago

Deborah SanderfurSmart Cookie

posted in Q&A

How does your team use Knowledge Alerts?

👋 Hi! As a fully remote team here at Articulate, we work to balance our internal comms in order to ensure that everyone is aligned and has access to important information without overwhelm. We've found announcements helpful for flagging important information for teams. Do you use announcements for your teams? What kind of content do you pair it with? ☑️

1 year ago

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