Ask and answer questions about all things Guru and knowledge management
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Does anyone know if there’s a way to create a linebreak when commenting? I see that you can do it while drafting the comment, but once it sends, the comment is reformatted and there are no linebreaks which make it difficult to read. If there is no way to create linebreaks in comments, are there other solutions you’ve found that work (i.e. carrying a conversation within the card- though that doesn’t seem like best practice)?
Hey everyone! How do you support HR/People Ops efforts with Guru? We’re looking to find some examples of Guru Cards to turn into templates and add to the Template Gallery! If you use Guru to support communications to employees and log hiring, onboarding, benefit information and more in Guru — what types of Cards do you maintain? Would love to see examples of interview templates, total compensation statements, equity compensation policies, 1:1 meeting template, performance review templates, anything that you think others would find helpful. We’d love to get some inspiration, and with your permission, turn your ideas into Guru Card templates that will be featured along with other Guru Card templates. Excited to see what Cards you find useful!
What are your learnings, insights and recommendations on setting up GURU for a multi-national matrix organisation
Hi fellow GURU-Champs, As we are expanding our company overseas, we are setting up all our systems for the multi-national setup. Following context / situation I am trying to sort out: We are setting up our US Business Unit at the moment, global hub sits within the EU We will be able to have a data exchange between Germany and the US BU And we’d like to use one central GURU platform We’ve set up the GURU collections based on functional teams (which will collaborate within the matrix) Questions I’d like to find an answer for: Do you have best practices for the collection setup for different Business Units? Our current structure mirrors the functional team setups. However, the team setup itself in the US will be different to the EU team, and therefore, a 1:1 integration seems not to be the perfect go-to-solution. What are your recommendations in regard of access level settings? What are your recommendations in regard of tag conventions? Or naming conventions? I really apprec
Hey everyone! Caroline from Technical Support here 👋 I wanted to pop in here and follow up on a post from a few weeks back about how to embed files into Guru Cards. To zoom out a bit, we often get questions about when and when not to embed files into Cards and I thought it may be helpful to share more about how we think about this internally at Guru! We recommend embedding (or linking to) an external file: If it is written in long-form content (think, a research document) If it is a specific-use program that has specific editing capabilities for that asset (think, a Google Sheet) A great example of this is the Project Summary Cards that our team creates to detail an ongoing project for internal stakeholders. The purpose of these Cards is to summarize the project goals and deadlines, and address potential questions from those across departments. Often, the authors of these Cards will embed any relevant research document or Figma file. That way, they are not duplicating work and t
I’m not able to find any resource on this but is there any way to continue your numbered bullet points after inputting a iframe or other piece of content within a Guru card?I am trying to do:1.2.3.[iframe piece]4.I am currently unable to figure it out but wondering if it’s not possible and I just need to manually format the numbered bullets myself.
Hey everyone! I hope you enjoyed Thanksgiving weekend and had the best food and time with family and friends. Since it’s the start of a new week (and the holiday season!) I’m sharing a very special surprise that will help you make the most of both! INTRODUCING THE 12 DAYS OF GURU CHALLENGE Starting December 1st until the Deep Dive on Dec 16th, we'll be dropping a series of tips to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day. Follow posts each day to learn how to measure your success, Guru Analytics hacks, and more! We'll meet to share our wins and celebrate before the holidays. RSVP to our last Deep Dive of the year and keep an eye out for the challenge kick off this Wednesday in the Community! NOW, IT’S GOAL TIME! SHARE BELOW → What is one Guru goal you are hoping to accomplish this week? Chances are someone in the community is working towards the same thing! QUICK WINS → Check out the
Hi everyone! 👋On the Support team, we often hear customers asking how you can move Cards between Collections, whether you're trying to re-structure your Guru environment or have a single Card you want to live in a different Collection.🚨Before you follow these steps, ensure that you have Author access to the Collection that the Card lives in and the Collection that you're moving the Card to. You can double check your Collection permissions from the Collections page in Team Settings! 🚨In order to move a Card between Collections, first navigate to the Card Manager. From here, you can filter for the Card(s) you want by using the Filter by Attribute column on the right hand side of the page.After you have filtered for the desired Card, click on a single Card or all Cards: Next, click on the Move to Collection icon:Select the Collection that you want the Card to move to, and tada! 🎉 You've moved a Card between Collection.You can read more about moving content between Collections here. Wh
Hey everyone 👋🏻How do you capture customer and internal feedback to help improve your Help Center?At Guru, I work with our Technical Support Team to manage and update all of our Help Center documentation. We capture feedback through: an internal Asana form for employees to submit new ideas, flag typos, and suggest edits new feature releases We collaborate with our Product Managers and Product Marketing Managers to update documentation before any major product launch implicit signals from customers We use Intercom Articles for our Help Center. Their reporting feature to captures article views and overall satisfaction for articles, which we analyze on a monthly basis to inform improvements. However, we don't capture explicit feedback or comments about our Help Center usefulness. Intercom has a thumbs up/thumbs down feature, but we can't capture comments on articles themselves. How do you all improve your Help Center usefulness? I'm curious to hear if Guru's tactics res
Hey everyone! Is your team using Guru across teams or company-wide? If so, what challenges have you come up against as you build engagement? What tips and tricks would you share for using Guru across teams or the entire company?Sometimes when folks roll out Guru company-wide, it takes some intentional change management to make sure all teams see how Guru can benefit them within their workflows. If you're coming up against this challenge, here are 3 features you can utilize to encourage adoption across departments. Guru's Slack + MS Teams Integrations The ability to integrate Guru with chat tools such as Slack and MS Teams has been incredibly helpful when communicating across teams. Here at Guru, we use Guru + Slack to collaborate on ideas with other team members, and create and share Guru Cards without having to leave Slack. Permissions Setting up your permissions is key when using Guru across teams or company wide. It’s important that each team has access to the correct knowl
Hey everyone! I hope you are doing well and are excited for Thanksgiving + family time right around the corner. Since we have a short week, I wanted to share some quick wins + ideas that you can implement that can help you maximize your Guru time this week and feel accomplished (not rushed). QUICK WINS & IDEAS 💡 Queue up your OOO with these templates. Share with your team! Find more templates in our Template Gallery Index Card. Pick a to-do off the Guide to Increasing Guru Adoption Card to help you increase Guru adoption at your company. Check out the Deep Dive recap for more tips. Fall clean up 🍂Review how to use Card Manager and work through your verification queue with bulk actions. Other options: RSVP to December’s Deep Dive about reporting (and celebrating) your Guru 2021 wins Take a Guru Academy course Start a conversation in the Guru community to get feedback on your current Guru initiatives! SHARE BELOW → What is one Guru goal you are hoping to accomplish this week?
With the holiday season is soon approaching, we wanted to share some Out of Offices best practices. Our team is digital by default and spread all across the country, so these best practices allow those on vacation to truly disconnect and those still working not left wondering, why hasn't my colleague responded to my slack. What OOO best practices does your team follow? Please share!Tactical tips:Set an OOO message in your inbox if you have an external-facing role. Check in with your content team to shares on-brand out of office messaging. Block OOO on your calendar to decline all meetings automatically and make others aware that you won't be attending. Set your slack status as away (perhaps including your return date and the team/channel to reach out to in your absence). Also works for Teams and Google Chat. For pre-planned OOO: Use this OOO Template: Art Vandelay Coverage Plan to communicate with your team about who's covering what in your absence/escalation procedures.OOO Rules to li
Hey everyone, happy Tuesday! How do you all structure Group permissions in Guru? Let’s see some examples so folks who are feeling stuck can get some inspiration! Here is a strong example of granting permission to a specific department’s Collection:This is a great permission structure because: The Collection Owner group is the department to whom the Collection belongs (Account Management) Other groups who may have valuable information to share with Account Management, like Customer Experience and the Sales team, have been given Author access ‘All Members’ has been given Read-Only access so the whole org. can see this department’s work. Here is another example that utilizes small “expert groups” for a more restrictive authorship structure:Using expert groups that consist of a small # of subject matter experts can be useful for permissioning a Collection when: You only want SMEs to be able to document content, create Card Templates, and permission out folders. You want to make it s
Hey everyone! How do support project management efforts with Guru? We’re looking to find some examples of project management Guru Cards to turn into templates! If you use Guru in tandem with other tools like team chat apps and project management tools (i.e. Asana or Monday.Com), what information lives in Guru? How often do you point people back to that information, and keep that information updated through out the project? Share screenshots and examples below! We’d love to get some inspiration, and with your permission, turn your ideas into Guru Card templates that will be featured along with other Guru Card templates.
Hey everyone! If you’re looking to cure your case of the Mondays, you’re in the right place. Every week we share what we’re looking to accomplish during the week. If you’re still re-calibrating from the weekend, we suggest some quick wins for you to tackle to help you reach your knowledge goals and maximize Guru. SHARE BELOW → What is one Guru goal you are hoping to accomplish this week? Chances are someone in the community is working towards the same thing! QUICK WINS → Increase internal adoption of Guru!On Thursday, 11am PST / 2pm EST, we’ll be diving into tips and tricks for increasing Guru adoption. RSVP to learn more and get examples from @kelly , Revenue Enablement Manager at Ceros, and @Sarah W , Internal Comms lead at You Need a Budget (YNAB). Until then, here are some easy ways you could reinforce Guru usage with your teams:Film a quick video with your team depicting how to search and find information pre-Guru and post-Guru. Include humor and emoji. Gamify Guru! Expand on t
I'm curious how folks solicit feedback about Guru from your teams, particularly after rolling out (e.g., on content organization, collections/boards you've set up, card templates, etc.). Have you sent out a survey, held a debrief meeting, created a Slack/Teams channel for feedback, all of the above? Any examples or templates you can share?
We have many procedural GURU cards that need to reference documents on our server that change frequently.For example, we have a GURU card on file retention that has data that does not change, then we have a Master List of the file names that changes often.I tried using the paperclip attach feature, but that attaches a static copy of the document. Even is you open the attached file and make changes, it does not save the changes. I can’t use the link feature since the documents are on a local server instead of on the WWW.Any suggestions?
Happy Monday folks! To kick off our week, let’s set some Guru goals! What is one Guru goal you are hoping to accomplish this week? 🗒️ Chances are someone in the community is working towards the same thing! If you’re looking for a place to start, here are some quick wins: Boost internal adoption with these tips. Sign up for our upcoming Deep Dive on the topic here and drop your questions and insights in this thread Review how to use Card Manager to perform bulk actions (great for clean up) Take a Guru Academy course Improve your use of Guru for Product Enablement, Internal Comms, and Onboarding by reading these implementation guides Start a conversation in the Guru community to get feedback on your current Guru initiatives!Drop your goals below, and let us know what questions you have!
I am in my trial period and I’m trying to view a PDF that was uploaded. I can view it in my web browser, but when i try to use the mobile app, i get a google error (I’m using google to login to the Guru system). It says 403: disallowed_useragent and that i can’t log in because the app doesn’t comply with Google’s embedded webview policy. Anyone else have this issue or know how to solve? mobile access is a big part of my strategy for rolling this out to our team.
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