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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 535 Posts
  • 1,630 Replies
534 Posts
Aaron Collier
Aaron CollierKnewbie
posted in Q&A
Style guide example

Hi. We just got finished with the first full draft of a style guide for content in Guru and someone suggested sharing it here since other posts here have been helpful for us. It’s based around the three main values at our company, which you can see towards the bottom of our careers page.You should be able to see the style guide here:https://app.getguru.com/card/c9ApakGi/Platformsh-style-guideDo any of you have any helpful examples or advice for style guides?

1162
Aaron Collier
Maddie Turk
Maddie TurkKnewbie
asked in Q&A
O no! I moved all our cards to one collection! Help needed to revert

Hello! I am a Guru admin and instead of moving 34 cards to a collection, I moved them ALL! I need help reverting the action so the cards can go back tot their original collection…. Anyone know how to do this?!

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Maddie Turk
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Office ReadyKnewbie
asked in Q&A
How to move Synced collections

Hi there,  I have a collection that is synced to Zendesk, I want to move it to another collection in another folder, when I click the 3 dots to ‘move collection’ I don’t get the option to do so. Is there a reason I can’t move the collection?  Thanks,

210
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Siobhan Hyser
Siobhan HyserSmart Cookie
asked in Q&A
Is it possible to embed a Confluence page on a card?

Some other teams have pages with useful information that we’d like access to in Guru but we don’t want or need to sync the entire space. Is there a way to embed a Confluence page the way that a Google Doc/Sheet can be so that any updates are shown, rather than doing a static copy/paste?  

411
Siobhan Hyser
Tibor Vozar
Tibor VozarKnewbie
asked in Q&A
The ‘Favorite Board’ function does not seem to work right

The ‘Favorite Board’ function does not seem to work right. After I favorite boards, they are properly displayed in ‘Heart Favorites’ section. When I click on one, the Collection shows up. When i click on another favorite, the screen defaults back to the Collection i had on the screen (even though the favorite board is in another collection). I assume this is because the subscription we have, but the application behavior is not good.  (We are testing Guru against Notion, and this ‘Favorite’ behavior is creating a negative impression)

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Tibor Vozar
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Michael CastilloSmart Cookie
asked in Q&A
Allow Card to keep Verification Date when changing Verification Team

We’ve updated internal processes and want to re-assign 1,000+ Cards to a single verification team. Unfortunately, we discovered during testing, that re-assigning Cards individually (or with Card Manager) will reset the “Verified Date” to today’s date. We are trying to avoid having a large number of Cards come up for verification down the road and would like to see if we can keep the existing verification dates when re-assigning Cards to a new verification team. Any solutions/workarounds so we don’t have to individually adjust each Card to a specific Verification Date after transferring them to the new team?

391
Joe Duffy
Guru Employee
Molly Vogt
Guru Employee
Molly VogtGuru Employee
posted in Q&A
How do you use Guru for internal communications?

Let’s talk about INTERNAL COMMUNICATIONS 📣 At Guru, we define internal communications as the practice of keeping employees connected, informed, and engaged by creating a shared understanding of company goals, values, and ongoing projects.  By early May 2020, 73% of American professionals were feeling burned-out, citing: no separation between work and home, unmanageable workloads, and worries over job security. Burnt out employees are likely to become disengaged workers, who cost their employers 34% of their annual salary.With employee engagement, company culture, and actual revenue on the line, leaders understand that mitigating these risks is paramount to distributed work success. A clear internal communication strategy and process that allows employees to consume knowledge at the right time, in the right place, in the right format is the key to a successful distributed workforce.… And that's where Guru can help ✨Guru provides readily accessible⚡️, up-to-date information ✅ for teams

1463
Molly Vogt
Guru Employee
David MacVicar
David MacVicarBrainiac
asked in Q&A
Markdown blocks for TOC visible in mobile app?

I am using markdown to create a table of contents on a card. When I view the card on the mobile app (iOS), these blocks appear with nothing in them: This does not seem ideal! Any suggestions?

281
Laura Desmond-Black
Nigel Guo
Nigel GuoKnewbie
asked in Q&A
Why is that everytime I copy a content from a card with Browser Plugin, the image does not show up?

When I copy a card, and paste into another program, say outlook email, only text is showing up without images, can I ask if this is expected?

422
S
David MacVicar
David MacVicarBrainiac
posted in Q&A
Dedicated writers vs. an open platform (for content authoring)?

Hey Guru friends! I am wondering how many companies utilizing Guru have a dedicated ‘knowledge management/technical writing team’ vs. opening up knowledge capture to a much wider audience? I consider this a traditional approach vs. a crowd sourced approach.Traditional - change management or process/knowledge changes are funnelled into the technical writing team, who then prioritize writing based on resources/bandwidth, etc. They control content with stringent content & style standards.Crowdsource - Anyone (or everyone?) from a team/department owns the content and is empowered to update or create at any time?What works for your teams?

700
David MacVicar
Caroline Krueger
Community Manager
Caroline KruegerGuru Technical Support Team Manager
posted in Q&A
How do you use favorite lists to organize and easily surface your Cards?

Hey everyone! Curious, how do you all organize your favorite Cards?  I was hit hard by the back-to-school ads this September   and felt inspired to get in the spirit and organize my Guru instance. I pulled out all of the stops: I finally worked through that growing verification queue, responded to some outstanding comments and really began to feel that classic fall feeling of being back in a routine with a clean slate. As part of this clean-up, I also decided to re-examine how I was using my Favorite Cards and Lists. Here are a couple of helpful action items I wanted to share: Create an “Action Needed” Favorite List.  I can’t believe I haven’t done this before! This is a great place to store Cards that you want to look at again or have a direct action item related to. I also set up a weekly reminder in Slack to take a look at these Cards so the list is maintained.  Create temporary lists for current project work. Favorites Lists are easy to edit/update so don’t feel pressure to creat

825
Siobhan Hyser
Lynn Miller
Lynn MillerSmart Cookie
posted in Q&A
Definition of what goes in your knowledge base?

We are getting ready to implement Guru in a phased approach across our ~350 person remote/distributed company. I’m curious how other folks are helping to define for their users what should and should not go in to their Guru knowledge base? For example, we don’t want users to save meeting minutes in Guru, as meetings and other in-progress work is not authoritative/definitive. What guidance do folk give their users to help make it clear what should and shouldn’t be in Guru? TIA!!!!

1402
K Vermilyea
Siobhan Hyser
Siobhan HyserSmart Cookie
asked in Q&A
Dashboard shows very old announcement that doesn't show in my read or unread

We’re not able to clear this. It’s not showing in read or unread. It’s been here ever since the UI change. This happens for me and my colleagues, not just one person.  

1047
Siobhan Hyser
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Grace FordKnewbie
asked in Q&A
2 Step Verifying Process

Hi everyone! Just wanted to get some ideas on essentially having 2 verifiers on cards. We have an independent contractor creating and updating all of our health and safety cards. We want the independent contractor to be receiving notifications on cards to be verified and make updates - then we are wanting the card to be verified internally after reviews and change’s have been made. Does anyone have any current processes that sounds similar or some tips on how we could manage this?Thanks team!Grace  

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G
Linda Moore
Linda MooreSmart Cookie
asked in Q&A
Announcements: Reader Analytics spreadsheet

How long does it take to receive the Reader Analytics spreadsheet via email for an Announcement? I am a sender of a recent company-wide announcement (knowledge alert) and I have attempted twice and have not received it?

424
Linda Moore
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A
Can we see which terms a specific user is searching, and whether or not they were successful?

Hello! Is it possible to see which search terms a specific user is using? Specifically- which ones were successful and which ones were not (for one particular user)?  Thanks in advance 

260
Reba Mitchell
Alex Helton
Alex HeltonKnewbie
asked in Q&A
Issues with how cards display for people in Safari

User is seeing the card with all the images laid out on top of each other (rather than next to each other in a mosaic) and they can’t scroll down more than a 3-4 lines.This has come up a few times. Happens mainly in Safari.Is it an issue with how I authored the card or with that browser?

534
Laura Desmond-Black
Jean Baptiste
Jean BaptisteKnewbie
asked in Q&A
How can we delete automatic generated slack posts when adding a Guru card link in a post?

There is no possibility to hide it  

1053
Jean Baptiste
Cheryl Parrett
Cheryl ParrettKnewbie
asked in Q&A
Guru author no longer with the company

I have several cards that have been created by an individual who is no longer with our company.As an admin, I cannot archive these cards. Is there a way to change the author?

605
Cheryl Parrett
Laura Frencken
Laura FrenckenSmart Cookie
asked in Q&A
Making cards invisible in the searchbar

Hey! I was wondering if you could make cards invisible in the searchbar but accessible for everyone (only when they need it)? We have small cards that are an element of a ‘head’ instruction. This mostly contains a table which doesn't fit between the instruction or is only necessary in certain situations. Now they show up in the searchbar. This is not convenient because the search bar gives more results than needed and we don't want our employees to mis the important steps where they need to start.  We've tried:Include the content in the same Card with the use of markups. This doesn't work because the nummering/bullits will not continue after a markup. Include the content with a table of content. This only makes it difficult for our employees to edit the content because it is not easy to edit for everyone.  Put a note in the ‘side’ instruction: ‘you only need this content when ..’ or ‘you've first followed these steps [link] before you start with this Card’. This option is still open if

693
Laura Desmond-Black
Ernest Mucheru
Ernest MucheruScholar
asked in Q&A
Guru is not fetching more details on analytics

Hello fellow Gurus,I am trying to get a deeper view of the Searches Producing Results and Searches Producing No Results but I’m getting the error message ‘Failed to fetch’. This is a feature that I have previously used and was working fine. What could be causing this? 

522
Ernest Mucheru
Mark Alcarez
Mark AlcarezKnewbie
asked in Q&A
How to make images bigger on page

Is there a way to size an image larger when I cut and paste it in? Some of my images have lots of type. It would be nice to make them bigger.

220
Mark Alcarez
A
Anonymous
posted in Q&A
In this economic downturn, what challenges are you facing?

I know we’re all dealing with different challenges in this current macro economic environment, ranging from increased scrutiny on all expenses to shifts in strategy to the heightened risk of downsizing and more. What challenges are you all experiencing, or are you starting to think ahead about proactively?If we can surface some of the challenges we’re working through, this can be a space where we can support one another and offer helpful guidance, shared experiences, and resources. Along these lines, we’re holding a two-part Deep Dive webinar series coming up on how to measure and articulate the value of KM and Guru (part 1), and proactively guide conversations about consolidating other tools into Guru (part 2), and I’d love any and all input on how we can shape these sessions (and other resources) to best support you over the coming months. Thanks in advance for your candid input!

661
A
Sydney Sundell
Sydney SundellFormer Guru employee
posted in Q&A
Tips for making the most of the Guru's updated navigation

Hi all! I wanted to share some tips/thoughts I had while recently making some light adjustments to a Collection I manage. While thinking about how to make the most of our updated navigation, I realized I was able to significantly cut down on the layers of hierarchy I had in this Collection, and consolidate several Board groups/Boards to create an experience that is much simpler to browse. I hope you find this inspiring! How are you thinking about making the most of the new nav?  

881
Ernest Mucheru
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Slack and App, Wiki, Invited to Channels

Hi All - I might be overlooking. Is there somewhere that has some articulation about the difference between the Slack app being a connected app to Guru company wide and an individual adding the Guru Wiki to their slack workspace? I’m trying to understand the difference in functionality.For example, what if all Guru users have access to the Slack app being connected, but don’t add the Guru Wiki? What functionality don’t they have access to? 

211
Lynn Miller

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