Question

How does your team use Knowledge Triggers?

  • 21 October 2021
  • 1 reply
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Hi everyone!

I'm curious to hear how does your Guru team use Knowledge Triggers? What questions do you have about our Knowledge Trigger feature?

Knowledge Triggers can be used to surface information using the Guru extension over specific webpages. On the Support team, we use Knowledge Triggers in a few different ways:

Logging Bugs:

  1. We have a Guru Card that outlines how to assign a bug based on our internal engineering system

  2. When we are over app.shortcut.com, we surface that Card automatically in the extension for easy access, no search required!

 

Customer Conversations:

  1. When using Intercom, our chat platform, we use Knowledge Triggers to surface information about the tags that we use to keep track of customer conversations

 

I'd love to hear how your team uses Knowledge Triggers or answer any questions you might have about the feature!

You can also watch this Deep Dive session on Knowledge Triggers for some more examples. 😄


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@Bethany Beech and @Zev Zoldan , I can see that you’ve both written about setting up Knowledge Triggers in the past - curious if you have any use cases you’d be willing to share with Knowledge Triggers that have worked for your team? Thank you! 

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