Q&A

 Happy Friday everyone! I’m Lily, from Guru’s Product Specialist team. I might’ve talked to some of you over chat or calls!  Lately, my team has been having lots of conversations with folks who are asking about strategies for making the case for implementing Guru internally. So we thought…who better to ask than our amazing customers who have done this themselves? I wanted to start up a conversation in the Community, with a couple questions to get the convo going below:What resources did you use to make the case for Guru? Did implementing Guru come from a bottom up or top down approach? (or put another way…was Guru part of a larger company initiative, or did a few folks decide a change was needed and ran with it?) What arguments did (or didn’t) resonate when you were “selling” Guru internally? How did that vary by seniority and department?We’d love to hear the various journeys people had convincing their team to go from  to  .  Sound off in the comments!

Is there a way to create an employee directory with photos inside of Guru?

When I use the “list feeds” command,  guru lists a bunch of General Activity feeds that I am unable to remove. It says I don’t have the permissions to delete these feeds.I think these might be for boards that used to be linked to the Slack channel but have since been deleted. Is there a way to reduce the clutter when I use this command? 

Hi there - Can someone only mention a group if they’re in the group? I wanted a way for someone to be able to @ the Guru Admins on Card comments but it seems they can only do that if they are also in the Guru Admin group. Am i missing a setting or option somewhere? 

Hey everyone, hope you are having a great start to another week! What Guru goals are top of mind for you this week? Let’s support each other!   Share one Guru goal you are working towards below. Chances are someone in the community is working towards the same thing! Need Ideas? In the spirit of Thursday’s Deep Dive, this week we’re focused on organizing product information in Guru. Here’s a sneak peek of what product operations leads @John Josi , Ramp, and Martin Evans, enerflo, would say. Action items to organize your product information in GuruMap your user’s journey. What questions would you end users be asking? How would they frame it in their own words? Make product information searchable. Use those insights to craft titles and keywords for your Cards. Use templates. The Guru Template Gallery has a range of grab-and-go Cards to get you started. Start with this Feature Documentation template by @Shona Fenner and browse the rest of the product management templates! Set up automated

Hi everyone,Many of our customer-facing teams have adopted Guru and love it, but the final frontier is getting our sales team using the tool. I’d love to hear people’s experiences / success stories with getting Sales teams on Guru and what features in particular your Sales folks found most valuable.  Thanks,Cait

Hi everyone! Caroline from the Guru Support team here 👋 today I wanted to answer a couple of common questions we get about embedding assets from Google Drive. When used correctly, the embedding functionality can be a great way to complement the information in Guru and provide your colleagues with all of the knowledge they need to do their jobs in one place.  When should I embed a file from Google Drive? We recommend using the embedding functionality to pull slide decks, Google Sheets, or long-form documents that can’t be broken up into Guru Cards. In cases where the content is ready to publish, we suggest copying that information into Guru to ensure it is searchable and can be verified. We share more tips about when to embed content in this Help Center article! How do I embed a file from Google Drive? Embedding files from Google Drive is easy! After ensuring the file is shareable, copy the link into our iFrame tool in the editor. This will insert the Google Doc exactly as you see it i

Hi folks! This month’s Deep Dive on January 27th, 10am PST // 1pm EST is on product enablement. We’ll be talking through best practices for using Guru along the product lifecycle. It’s not easy to engaging multiple stakeholders, create quality content, and ensure smooth collaboration. What are your biggest challenges around product enablement? How do you manage knowledge along the product lifecycle?What does your product collection look like in Guru?  Would love to hear from you! Don’t forget to RSVP and join us at the Deep Dive later this month. 

Hi, I’m interested in how Guru helped other companies to accelerate the onboarding process and make it more efficient in the long run. Would anybody be willing to share the insight, good practices and their solutions? We are considering using Guru but want to be sure whether it’s a right choice.

I’ve used tags, a list of ‘similar queries’ in the card body, and keyword stuffing. Are there other best practices?

Hi all, two questions for the group. I am wondering if it's possible to tag an individual within a card. So instead of in the comment section when you do "@ so and so" it would be within the card content itself? Let me know! My second question is more general. We are trying to figure out the best way to index our collection of boards/cards. Does anyone have any suggestions on how they tackled this? I am wondering if the best bet is to link Guru cards into one overall card, but that seems as though it will get tough to manage as the knowledge base grows with many contributors, so wondering if anyone had some other ideas. Thank you!!

Happy 2022 everyone 👋 Caroline from Guru’s Technical Support team here!  I know that with the new year upon us, everyone is thinking ahead about what this year will bring. Today, I wanted to highlight some updates that have already been released to Guru that make migrating content easier than ever! I have been excited to chat about this in individual conversations with folks, and I’m eager to hear how your team may benefit from these improvements. 🧠Last month, our Professional Services team announced 7 new import options have been added to our web app (Notion, Slab, Google Docs, Google Sites, Word Docs, PDFs, AND most recently Github), in addition to our existing options, Confluence, Zendesk, and spreadsheets.This is a picture of the improved import menu in the Guru Web App.Additionally, they have also made it possible to break up long-form documents into bite-sized Cards based on their header! 🎉 When importing from Word Docs or Google Docs, you’ll be prompted to decide how to split

Is there a log of knowledge alerts? Can a previously sent / acknowledge alert be accessed / reviewed. We are wanting to see what the text of the alert was and cannot find a historic log of alerts. 

We currently use Wordpress for our user help center to publish articles and have accessible information for our users. The accordion style hierarchy topics>subtopics>articles is likely the only plus I see of it other than using Guru. The hierarchy of our Wordpress system also only goes about 3 or 4 levels so even that is pretty limited.I was wondering if anyone using Guru as a external Help center for any users outside of their org and if so how did you make it work for you. Examples or links would be very helpful as well! I would love to use Guru’s analytics and editing capabilities to move on from WordPress that does not serve our users that well since it’s pretty hard to maneuver or analyze.I am trying to not lean too heavy into integrating into another app since I want the analytics of Guru and our engineering teams bandwidth are pretty short which is why we have put off this issue for so long.

Hi Everyone! 👋 How do you know new Guru Cards are needed by your team?Guru’s Product Q&A Collection is the destination in our internal knowledge base with answers to all of our frequently asked user questions. A joint authoring effort between the Product Specialist team and the Technical Support team, these FAQ Cards contain tips on troubleshooting, expected feature behavior, and known workarounds.Using Guru Analytics, we can see our Product Q&A Collection is frequently referenced by the customer-facing team members at Guru. Our Product Q&A Cards also serve as inspiration for the Technical Support team's Help Center articles. 📖As we look at the content of our internal knowledge base and think bigger picture, Technical Support can see a few themes emerging. For example, our customer-facing teams have recently consumed quite a bit of content around the subject of "Table of Contents" and markdown blocks. We feel this could serve as inspiration to expand our knowledge base wi

👋 Hi everyone! I’m in charge of lifecycle marketing at Guru and recently created a quarterly team update template I thought others would benefit from.In lifecycle marketing, my updates are relevant to a wide variety of teams from sales to product to brand and more. I wanted to lean-in to async comms so I created a slide deck and recorded a 15 minute Loom video of myself walking through the updates. I then embedded the video into a Guru Card and summarized the key updates with links to other Guru Cards for more information. And finally, I shared this Card via Slack in various channels.If you share async quarterly updates with other teams, check out this template! Any ideas on how to improve it? Comment to share your feedback below. 😊

If an admin is leaving the Company, how can we transition their role/tasks? What is the offboarding process like? What automatically happens in Guru if employee email address rendered inactive? What can we do manually to ensure a smooth transition?

Does anyone know if there’s a way to create a linebreak when commenting? I see that you can do it while drafting the comment, but once it sends, the comment is reformatted and there are no linebreaks which make it difficult to read. If there is no way to create linebreaks in comments, are there other solutions you’ve found that work (i.e. carrying a conversation within the card- though that doesn’t seem like best practice)?

When I am trying to select a verifier for my card all I can choose is from the list of individual users and the “All Members” group, but I cannot see any other Group.  Have I missed something when I was setting up the group or collection?   

Hey everyone! How do you support HR/People Ops efforts with Guru? We’re looking to find some examples of Guru Cards to turn into templates and add to the Template Gallery!  If you use Guru to support communications to employees and log hiring, onboarding, benefit information and more in Guru — what types of Cards do you maintain? Would love to see examples of interview templates, total compensation statements, equity compensation policies, 1:1 meeting template, performance review templates, anything that you think others would find helpful. We’d love to get some inspiration, and with your permission, turn your ideas into Guru Card templates that will be featured along with other Guru Card templates. Excited to see what Cards you find useful!

Hi Team, I iframed some google documents, but when I made some changes in the google doc, the changes won’t automatically reflected in Guru card. How can I refresh the iframe edits?  Thanks

 How can I add more spaces between lines in a table? The current layout is very crowded if I have more than 10 lines in a cell   

 How can I add more spaces between lines in a table? The current layout is very crowded and ugly if I have more than 10 lines in a cell   

Hi fellow GURU-Champs, As we are expanding our company overseas, we are setting up all our systems for the multi-national setup.  Following context / situation I am trying to sort out: We are setting up our US Business Unit at the moment, global hub sits within the EU We will be able to have a data exchange between Germany and the US BU And we’d like to use one central GURU platform We’ve set up the GURU collections based on functional teams (which will collaborate within the matrix)   Questions I’d like to find an answer for: Do you have best practices for the collection setup for different Business Units? Our current structure mirrors the functional team setups. However, the team setup itself in the US will be different to the EU team, and therefore, a 1:1 integration seems not to be the perfect go-to-solution. What are your recommendations in regard of access level settings? What are your recommendations in regard of tag conventions? Or naming conventions?  I really apprec

It’s very frustrating to have lowercase “i” show up as very similar to uppercase “i” and lowercase “L”.  Is there a way to change the default font in Guru?  See screenshot for an example.