Q&A

Ask and answer questions about all things Guru and knowledge management

  • 414 Posts
  • 1,374 Replies

414 Posts

Emily Singer
Emily SingerKnewbie
posted in Q&A

Is there no total number of cards that need verification in My Tasks?

Am I missing it, or is there no total number of cards that need Verification in My Tasks? The only place I can see this right now is in the morning Slack notification, but sometimes I just want to know the total after I've chipped away for a while. I realize I can do this in Card Manager, but I'm really just looking for a total number somewhere on the My Tasks page.

10
Donovan Watts
2 years ago
Emily Singer
Emily SingerKnewbie
posted in Q&A

Does your team have tips for adoption problems?

We're seeing a pretty big adoption problem that I believe stems from the fact that cards open as a modal (isolated card on a black background) when you arrive at them from a link or a search. So many of our cards are surrounded by other cards that provide a huge amount of context, but it's easy to hop from card to card without ever realizing they live within this larger ecosystem (what we call a knowledge base). As a result, navigation of Guru can feel really chaotic to many of our hesitant adopters. Right now, it requires a lot of education around either 1) using the breadcrumb link at the top or 2) linking to the board to allow someone to easily open what we're calling the "directory view." Is there something we're missing? Or other ideas for simpler workarounds that others have used? Thanks in advance!

14
A
2 years ago
Kaitlin Warren
Kaitlin WarrenScholar
asked in Q&A

Can I see what cards were viewed when users received their search results?

In the searches producing results section of analytics, is there an easy way to see what cards were viewed when users received their search results? Use case: I'm interested in seeing my top-performing cards. I'm a bit new to analytics, though, so maybe there's an easier way to go about getting that info?

3
A
2 years ago
Chrissy Sebald
Chrissy SebaldKnewbie
posted in Q&A

Best tips for getting more people to use Guru

I'd love to know your best tips for getting more people to use Guru. consistently What features or things that you've done have you found have led to better adoption from your teams (templates, search tips, tagging, etc.)?

7
Chrissy Sebald
2 years ago
Sydney Sundell
Community Manager
Sydney SundellGuru Product Team
posted in Q&A

What's one piece of advice you'd give your past self as you were ramping up with Guru?

Hey everyone, hope you had a great holiday weekend! We have some newer Guru champions and admins in our channel , so let's get into the holiday spirit by sharing some words of wisdom with our peers. *What's one piece of advice you'd give your past self (or past team) as you were ramping up with Guru?*

7
kelly
2 years ago
Deborah Sanderfur
Deborah SanderfurSmart Cookie
posted in Q&A

What are some of the key initiatives you're hoping to close out by year end?

Hey everyone! We hope you had a relaxing week last week and were able to take some time off. :calendar: :fallen_leaf: As we're heading toward the end of the year, I thought it would be good to start a discussion about December/end-of-year goals. *What are some of the key initiatives you're hoping to close out by year end?* :whitecheckmark: :fireworks: I'll start with mine in the :thread:

9
kelly
2 years ago
Jace Eliscu
Jace Eliscu
posted in Q&A

Hey Everyone, I have had a few employees request a "personal collection" only a..

Hey Everyone, I have had a few employees request a "personal collection" only accessible to them. They mentioned that this would be a good place for them to store more confidential information and have a place to draft documents before moving them to a new collection. Has anyone else tried this? How did it work out? I'm not sure whether it would be helpful or add even more places for documents to hide

5
kelly
2 years ago
Marcos Perez
Marcos Perez
posted in Q&A

Is there an API endpoint to get the time a user spends on a Card or in Guru overall?

Hi community! Hope you are well.

14
A
2 years ago
Zev Zoldan
Zev ZoldanScholar
posted in Q&A

How do you use Guru for Black Friday/Cyber Monday?

:add-to-guru: If you used Guru for this past weekend for BFCM (support, internal scheduling, etc.), what's one tip you'd share to improve for next week?

5
A
2 years ago
Katie Vermilyea
Katie VermilyeaSmart Cookie
asked in Q&A

Does anyone have advice on managing third-party access contractor access to Guru?

:wave: Hey all, anyone have any advice about managing *third-party contractor access in Guru*? we're bringing on some Support contractors and want to limit their access. Curious to hear what others have done!

4
Katie Vermilyea
2 years ago
Zev Zoldan
Zev ZoldanScholar
posted in Q&A

Any ideas how to use Zapier and Guru?

Any ideas how to use Zapier and Guru? :slightlysmilingface:

8
Zev Zoldan
2 years ago
A
Anonymous
posted in Q&A

Subject Matter Expert (SME) Expectations and Best Practices

Card "WIP: SME Charter of Responsibilities" added to Board: Knowledge Resources by Chris Anderson

2
Zev Zoldan
2 years ago
Jason Collette
Jason Collette
posted in Q&A

Guru and Salesforce Community Experts

Happy Thanksgiving all. Looking to connect with someone who has both Guru & Salesforce Communities as a vital part to operations to a Service/Support structure. Please shoot me a DM

5
A
2 years ago
Zev Zoldan
Zev ZoldanScholar
posted in Q&A

Do any of y'all use Cards for recipes, meal plans?

Thanksgiving Eve question! As we gear up for the holiday weekend, do any of y'all use cards for recipes, meal plans, etc.? Does Guru have a place at your org's BFCM?

3
Zev Zoldan
2 years ago
Leslie Lulham
Leslie Lulham
posted in Q&A

Is there a way to see a count of cards created within a specific amount of time?

Is there a way to see a count of cards created within a specific amount of time? I'd like to compare cards created MoM.

2
Leslie Lulham
2 years ago
Cynthia
Cynthia
posted in Q&A

What are ways in which your CX team is ensuring that guru is part of your KPIs?

As the end of the year is approaching, what are ways in which your CX team is ensuring that guru is part of the success of the individual KPIs, team KPIs, department KPIs for 2021?

5
Ali Berman
2 years ago
Siobhan
Siobhan
posted in Q&A

Pasting a Template from the Template Gallery

How do I paste the template to keep the formatting? When I copy/paste this template, it loses all the table formatting. https://www.getguru.com/add-to-guru/glossary-of-terms

10
A
2 years ago
Leslie Lulham
Leslie Lulham
posted in Q&A

What is an active event in Guru?

Hey all! I've been doing some digging into my Guru analytics (love that feature!!) and had a question about MAU. I know MAU is any active user who has performed an active event, but am having trouble finding the definition of an "active event." What is an active event? (Not sure the best channel for this question - if I should post it elsewhere, please let me know!)

5
Zev Zoldan
2 years ago
Bethany Beech
Bethany Beech
posted in Q&A

How can I build out Knowledge Triggers?

Wondering if there is someone who could assist me in building out some knowledge triggers. I seem to be missing something :disappointed:

8
Bethany Beech
2 years ago
Duc Bui Minh
Duc Bui Minh
posted in Q&A

Are there any API endpoints to upload attachments to a card?

1 more question I need to ask. Is there any API to upload attachments to a card. https://developer.getguru.com/reference

3
Duc Bui Minh
2 years ago
Mirna Lessinger
Mirna LessingerSmart Cookie
posted in Q&A

Is there a quick way to get a list of Slack channels where Guru cards have been used?

Hi all! - Does anybody know if there's a quick way to get a list of Slack channels where Guru cards have been used?

4
A
2 years ago
Kristin Fretz
Kristin FretzSmart Cookie
posted in Q&A

How can I use Guru Hex Color codes?

Hi! I noticed in this blog post an awesome brand story Card that nicely displays Guru's hex color codes. Is that a markdown element? Curious if Guru can share how that was made? Thanks https://blog.getguru.com/how-guru-uses-brand-guidelines-to-empower-our-revenue-team

7
Kristin Fretz
2 years ago
Devon O'Dwyer
Guru Employee
Devon O'DwyerGuru Employee
posted in Q&A

Has your team considered using Guru for professional development?

Happy tips and tricks Thursday!! :star2: Has your team considered using Guru for professional development? Here at Guru, our People Ops team uses Guru *to advertise professional development opportunities and include summaries/relevant links after the session in Guru Cards*. Here's a recent example, where we had an excellent training about developing a growth mindset :brain:: Does your team use Guru for professional development? If not, are there ways you could expand Guru to be used in this way? Let us know down below!! :arrow_down:

4
Devon O'Dwyer
Guru Employee
2 years ago
A
Anonymous
posted in Q&A

 Brooke Wayne from Freshbooks - Template Spotlight

:brain: *Template Spotlight:* Product Feature Support Troubleshooting:notebook: By @bwayne, Program Lead - Communications at Freshbooks :leaves: > "When a product doesn't work the way it's supposed to, we want to ensure our agents have the information readily available to troubleshoot and solve the customer's issue effectively. This template keeps all the details in one central place, in case the issues overlap, and the anchored links helps our agents jump to the right spot on a card quickly. No problem is too intimidating when all this information is laid out clearly for our agents like this template." -Brooke Wayne *Check out and copy the template here. Have questions about the template, or your own examples of using Guru for competitive intel? Snap a screenshot and share in the thread so we can all learn and grow together!*

1
brookethebatman
2 years ago
Eric Dickstein
Guru Employee
Eric DicksteinGuru Employee
posted in Q&A

Using Guru to ensure our Slack communication is as efficient and effective as possible

Hey all - Happy Thursday! Here at Guru, we're experimenting with using a Card to communicate how to ensure our Slack communication is as efficient and effective as possible. In this new normal of remote work, it can be challenging to manage Slacks zipping to and fro/in all directions. (AKA How can we go from :explodinghead: to :maninlotusposition:...) One interesting idea we're testing out is a set of custom emoji's that clarifies the urgency of a Slack message, whether it's a high priority ASAP need, just an FYI with no action needed, or somewhere in between with a response needed in 1 or 3 days. Check out this blog post, posted today, for more on this and other ways we're working to improve Slack with Guru. As always, thread your realted ideas and suggestions here for the benefit of all! :handshake::heart::rocket: Have a great rest of the week!

2
Siobhan
2 years ago

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