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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 543 Posts
  • 1,653 Replies
542 Posts
Lars Böhnke
Lars BöhnkeSmart Cookie
asked in Q&A
KCS, Intelligent Swarming and Guru

Hey folks 👋I’d like to introduce KCS and Intelligent Swarming for our customer facing teams. Do you have any experiencee or resources how to do it with Guru? I’m thinking about a kick off workshop with one team first where I outline the basics of KCS and Intelligent Swarming and then show how it can be done with Guru.

1223
Matt Garren
Guru Employee
Daniel Bergamini
Daniel BergaminiKnewbie
asked in Q&A
Unable to Add Guru app in Slack

I was able to add the Guru Slack app last week and it disappeared this week. (This may have been due to some security changes for my work’s Slack)I am running into the same issue I had when I first tried adding it. When I click Add Guru Wiki, it brings me to the Guru page and when I click Enable Guru + Slack it brings me to the Slack page and it is an endless loop. 

442
Daniel Bergamini
Tracy Vick
Tracy VickKnewbie
asked in Q&A
Quiz audience after sharing Card

Is there a way to “quiz” the audience after a knowledge sharing card to ensure they have grasped the concept that was shared? 

941
Devon O'Dwyer
Guru Employee
Monica Alves
Monica AlvesKnewbie
asked in Q&A
Card Manager question

Can we add a filter in card manager: IS NOT ON BOARD

914
Monica Alves
Ben Sykes
Ben SykesKnewbie
asked in Q&A
Is there any way to limit Card Template visibility?

Hey all!So this is going to be a super random question, but is there any way to edit the actual visibility of the templates? It’s a difficult thing to try to explain, but we have 14 or 15 different templates, one for each of the products that we have support, and they’re all getting used.Our Support Engineers themselves however, only work on a (at most) 2 products, and they can only write into the collections that they work on through the Groups and Permissions that have been set for them, but even if the templates aren’t relevant to that one individual, they still see them.So I guess the TLDR question is, is it possible to tie templates to specific Groups / Permissions, so we can ensure that the templates that are displayed are tailored to that users characteristics.

745
Ben Sykes
L
Linnea Whitney SkierskiKnewbie
posted in Q&A
What's a favorite app to use in or with Guru for brainstorming?

Does anyone have a fave app that they use in or with guru for brainstorming/concept planning? I'm looking at collaborative mind mapping tools and would love to pick one that's tried and true as well as useful in Guru!

956
Zach Dimond
Zach Dimond
Zach DimondSmart Cookie
asked in Q&A
What's a good default visibility for Guru in my org?

Hey all,I’m implementing Guru for the very first time and it’s so cool but also so  🧠🔨!I’ve set up collections for every department, with an access “group” for department leads, and another group for team members with read only access. For the rest of the org, I’ve not allowed all members read only access in any collections. Therefore, every department will only have access to their team’s collection.I do this so that team leads can pick and choose which boards/sections/cards will be visible out to the org.Is this a good empty state, do you think? Why or why not?

623
Michelle Williams
Mirna Lessinger
Mirna LessingerSmart Cookie
asked in Q&A
How to find the card associated to a Question?

I must be missing something basic here. I’m looking at some questions in the Card Manager that need answers, but I’m not seeing where they were asked. How do you normally find the card associated to a question?

352
Mirna Lessinger
Chelsea Pierce
Chelsea PierceSmart Cookie
posted in Q&A
Train the Trainer Classes

Hello Guru Community!!I’m hoping I can get some suggestions for some online training courses for myself and my team to go through. Thank you in advance!!

353
Chelsea Pierce
Daniel Bergamini
Daniel BergaminiKnewbie
asked in Q&A
Best practices for experts to review questions and cards needing verification?

We are launching Guru next week and curious about best practices for experts to check questions and cards that need verification? I was going to set the expectations that experts should be checking on Mondays and Wednesday. That might even be overkill but at least there will only be a few day delay at most.

1212
Bobby Stapleton
Laquize Bassey
Laquize BasseySmart Cookie
posted in Q&A
How can I exclude who receives a Knowledge Alert?

Hello. I was wondering if there is a way to change a specific member of a collection status to something else without having to do it for the other members of the collection. For example, our CEO is a member of the CX collection but when I send knowledge alerts, I don't want them to receive those alerts. I know in order to receive those alerts you have to be an "Author" of that collection, so I want to change their status to something different without having to remove them from the collection. Thank you :slightlysmilingface:

6511
Devon O'Dwyer
Guru Employee
Ian Link
Ian LinkScholar
asked in Q&A
Using Emoji's in Markdown Macro

  (e.g. :heavy-plus-sign:) in a markdown macro? I am not seeing them be interpreted in the Guru card.

1802
Ian Link
Yael McCue
Yael McCueFormer Guru employee
posted in Q&A
Stakeholder Register worksheet template

Hi everyone,I got my PMP certification in June, and now that I have access to the Project Management Institute’s library of templates, I thought I would modify some of them to help the Guru community run their knowledge projects better.A common problem I hear during a Guru implementation, expansion, or audit is that someone unexpected has come forward upset that they weren’t consulted or feels like their needs weren’t heard in the planning phases of the project. With that in mind, I’ve created this worksheet you can use to take a register of all stakeholders, which will help you determine how best to work with them.The worksheet asks you to look at how many Guru cards the person verifies and their activities, but if you are new to Guru, you can consider another method of measuring their interaction with knowledge and record that here.My questions to you, to start a discussion here:Could this be useful for you? What do you normally do to make sure you’re getting the right people in the

270
Yael McCue
Callie Rojewski
Callie RojewskiGenius
posted in Q&A
Where are you stuck re: centralizing knowledge and organizing content in Guru?

 Happy Monday Guru Community! Reminder that this Thursday, 9am PST / 12pm EST is our next Guru Deep Dive. ‍♀️We’ll be hearing from Martin Theobald, Knowledge Manager at Crisp Thinking, and talking through challenges and solutions to centralizing knowledge and structuring content in Guru. RSVP here!We want to know your questions about this topic! @Imtiaz Alam is making a new course on How to Structure Content in Guru and is looking for your feedback. What topics would you like us to cover in this course?Understand Guru’s content hierarchy to create your own structure Guru Permissions: Authors take ownership/responsibility of content with Read-Only members as audience Add Frameworks + Templates and see examples of Collection structure (Department, Product or Vertical, Types of Knowledge, Region, etc.) Best practices on structuring / creating content in an effort to optimize searchWhat is missing from the above list? Drop your ideas and questions below. Let’s get a discussion started in p

661
Callie Rojewski
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
How do you motivate your team to verify their Cards?

When it comes to verification, does anyone have tips for how to motivate your team to keep their content updated? I think I read someone once did a pizza party?

8615
Kassidy Butler
John McKoll
John McKollScholar
posted in Q&A
Has your team built really cool FAQs in Guru?

Who built really cool FAQs in Guru? I know there was a discussion sometime somewhat recently (but really, what is time anymore?) I'm looking to put together an FAQ around specific topics and I am curious if you've done this in your instance? What does your structure look like? How do you utilize the Sections and Board Groups?

705
Kassidy Butler
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
How do you enable SME's to help you?

For those who are centralizing your company's knowledge into Guru, what guidance do you give SME's to start structuring their knowledge into collections, board groups, and boards? Screenshots of any standard structures you have would be much appreciated!

501
Michelle Williams
D
Desiree SantosSmart Cookie
posted in Q&A
Incident Management comms?

Does anyone have any tips, suggestions, templates on how to effectively communicate system/product incidents? Not everyone has access to Jira and often the info in there are too overwhelming for the non tech peers so is there a better way?

493
D
Gabriel Ginorio
Gabriel GinorioSmart Cookie
posted in Q&A
Tip for how to do a Guru search in 3 seconds!! (from the address bar in Chrome)

One of my Thrasio colleagues recorded a video showing how you can use a quick Chrome browser hack to search for Guru cards in 2 seconds! It’s the fastest way I know of to search for cards other than using the Slack app.Check out the video here: https://content.api.getguru.com/files/dn/1512eb54-d6dd-4eee-98d0-7e5f333eef88

1113
Shona Fenner
Devon O'Dwyer
Guru Employee
Devon O'DwyerGuru Senior Product Specialist
published in Q&A
How to create a Q&A post

Welcome! The Q&A category is the best place for you to to ask questions about how to best leverage Guru, discuss knowledge management topics, and share tips and tricks. Here are some tips on posting in the Q&A category: Search before you post We recommend doing a quick search to see if your question has been answered before you post. If there’s an open relevant discussion, feel free to add a comment to continue the conversation! What kinds of posts should I make?Questions about how to use Guru, for example: Do you know how to link to different portions of a Card? How can I bulk request verification? Can a Card live in multiple Collections or Boards? Questions about knowledge management best practices, for example: How do you monitor your Guru tags?  Has anyone run through a content audit?  What is your team’s best practice around Knowledge Alerts? If you have product feedback:We recommend posting product feedback directly in our Product Feedback category. Please read our sugges

430
Devon O'Dwyer
Guru Employee
Devon O'Dwyer
Guru Employee
Devon O'DwyerGuru Senior Product Specialist
posted in Q&A
Product Q&A Organization

Hi everyone! 👋The Support team at Guru recently revamped our product Q&A Cards - we use lots of product q&a Cards to help you all get the most out of Guru, and they previously lived in a Board in a Collection.Since so many different teams at Guru use product Q&A’s (Support, Sales, Marketing, you name it!) we migrated the Cards into their own Product Q&A Collection, where we divided features out by Board:  A sneak preview of our Product Q&A Collection structure!The result: We use a Product Q&A template to standardize the look and feel of the Cards in the Collection Our team can search for Cards using both the Collection and individual Card tag. Question: How do your teams structure product Q&A Cards in your Guru instance? Do you have any tips for organizing them? 

520
Devon O'Dwyer
Guru Employee
Bryan Finlayson
Bryan FinlaysonKnewbie
asked in Q&A
Naming Convention Best Practices

Are there any best practices or standard practices for naming conventions? Do people typically go based off the board & collectionhierarchy?

1362
Bryan Finlayson
Allie Sokoloff
Allie SokoloffSmart Cookie
posted in Q&A
Guru vs Confluence

Has anyone had to pitch internally Guru vs Confluence? We are looking to expand Guru use in the company but need to pitch to leadership why it's better than Confluence (no brainer...but I still need to put together a pitch). If so - any material you wrote out to help support the presentation (I already found this on the Guru's site)

1792
Mirna Lessinger
Deborah Sanderfur
Deborah SanderfurSmart Cookie
posted in Q&A
How does your team use Knowledge Alerts?

👋 Hi! As a fully remote team here at Articulate, we work to balance our internal comms in order to ensure that everyone is aligned and has access to important information without overwhelm. We've found announcements helpful for flagging important information for teams. Do you use announcements for your teams? What kind of content do you pair it with? ☑️

407
Chelsea Pierce
A
Anonymous
posted in Q&A
How do you manage "public card sharing" for collections?

Great question from @Ashley W. that I wanted to pull in here (curious what others think!):Curious how other companies manage the ‘public card sharing’ option for collections.We’d like to turn it off for all collections by default OR prevent people from turning it on at all. Looks like this is only at a collection level (which I’ve already locked down)-https://help.getguru.com/en/articles/4739563-what-are-public-cards#:~:text=Navigate%20to%20the%20Users%20%26%20Collections,the%20Public%20Cards%20option%20OFF. @Deborah Sanderfur shared:We have ours set to OFF for the collection level as well. 

921
Devon O'Dwyer
Guru Employee

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