Q&A

Hi Everyone! 👋 How do you know new Guru Cards are needed by your team?Guru’s Product Q&A Collection is the destination in our internal knowledge base with answers to all of our frequently asked user questions. A joint authoring effort between the Product Specialist team and the Technical Support team, these FAQ Cards contain tips on troubleshooting, expected feature behavior, and known workarounds.Using Guru Analytics, we can see our Product Q&A Collection is frequently referenced by the customer-facing team members at Guru. Our Product Q&A Cards also serve as inspiration for the Technical Support team's Help Center articles. 📖

👋 Hi everyone! I’m in charge of lifecycle marketing at Guru and recently created a quarterly team update template I thought others would benefit from.In lifecycle marketing, my updates are relevant to a wide variety of teams from sales to product to brand and more. I wanted to lean-in to async comms so I created a slide deck and recorded a 15 minute Loom video of myself walking through the updates. I then embedded the video into a Guru Card and summarized the key updates with links to other Guru Cards for more information. And finally, I shared this Card via Slack in various channels.

If an admin is leaving the Company, how can we transition their role/tasks? What is the offboarding process like? What automatically happens in Guru if employee email address rendered inactive? What can we do manually to ensure a smooth transition?

Does anyone know if there’s a way to create a linebreak when commenting? I see that you can do it while drafting the comment, but once it sends, the comment is reformatted and there are no linebreaks which make it difficult to read. If there is no way to create linebreaks in comments, are there other solutions you’ve found that work (i.e. carrying a conversation within the card- though that doesn’t seem like best practice)?

When I am trying to select a verifier for my card all I can choose is from the list of individual users and the “All Members” group, but I cannot see any other Group.  Have I missed something when I was setting up the group or collection?   

Hey everyone! How do you support HR/People Ops efforts with Guru? We’re looking to find some examples of Guru Cards to turn into templates and add to the Template Gallery!  If you use Guru to support communications to employees and log hiring, onboarding, benefit information and more in Guru — what types of Cards do you maintain? Would love to see examples of interview templates, total compensation statements, equity compensation policies, 1:1 meeting template, performance review templates, anything that you think others would find helpful. We’d love to get some inspiration, and with your permission, turn your ideas into Guru Card templates that will be featured along with other 

Hi Team, I iframed some google documents, but when I made some changes in the google doc, the changes won’t automatically reflected in Guru card. How can I refresh the iframe edits?  Thanks

 How can I add more spaces between lines in a table? The current layout is very crowded if I have more than 10 lines in a cell   

 How can I add more spaces between lines in a table? The current layout is very crowded and ugly if I have more than 10 lines in a cell   

Hi fellow GURU-Champs, As we are expanding our company overseas, we are setting up all our systems for the multi-national setup.  Following context / situation I am trying to sort out: We are setting up our US Business Unit at the moment, global hub sits within the EU We will be able to have a data exchange between Germany and the US BU And we’d like to use one central GURU platform We’ve set up the GURU collections based on functional teams (which will collaborate within the matrix)   Questions I’d like to find an answer for: Do you have best practices for the collection setup for different Business Units? Our current structure mirrors the functional team setups. However, the team setup itself in the US will be different to the EU team, and therefore, a 1:1 integration seems not to be the perfect go-to-solution. What are your reco

It’s very frustrating to have lowercase “i” show up as very similar to uppercase “i” and lowercase “L”.  Is there a way to change the default font in Guru?  See screenshot for an example. 

Hey y'all! Anyone have fun examples for a "Meet the Team" section?

Hey everyone! Caroline from Technical Support here 👋 I wanted to pop in here and follow up on a post from a few weeks back about how to embed files into Guru Cards.  To zoom out a bit, we often get questions about when and when not to embed files into Cards and I thought it may be helpful to share more about how we think about this internally at Guru! We recommend embedding (or linking to) an external file:  If it is written in long-form content (think, a research document)  If it is a specific-use program that has specific editing capabilities for that asset (think, a Google Sheet)  A great example of this is the Project Summary Cards that our team creates to detail an ongoing project for internal stakeholders.

Hey there! I know many companies are starting to ramp up in hiring for 2021! Curious to know if anyone has used *Guru in the onboarding process* and if so, would you be willing to share some *best practices, examples or screenshots of onboarding pathways in Guru?*

I’m not able to find any resource on this but is there any way to continue your numbered bullet points after inputting a iframe or other piece of content within a Guru card?I am trying to do:1.2.3.[iframe piece]4.I am currently unable to figure it out but wondering if it’s not possible and I just need to manually format the numbered bullets myself.

Hey everyone! I hope you enjoyed Thanksgiving weekend and had the best food and time with family and friends. Since it’s the start of a new week (and the holiday season!) I’m sharing a very special surprise that will help you make the most of both!  INTRODUCING THE 12 DAYS OF GURU CHALLENGE Starting December 1st until the Deep Dive on Dec 16th, we'll be dropping a series of tips to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day.  Follow posts each day to learn how to measure your success, Guru Analytics hacks, and more! We'll meet to share our wins and celebrate before the holidays.  

Hi everyone! 👋On the Support team, we often hear customers asking how you can move Cards between Collections, whether you're trying to re-structure your Guru environment or have a single Card you want to live in a different Collection.🚨Before you follow these steps, ensure that you have Author access to the Collection that the Card lives in and the Collection that you're moving the Card to. You can double check your Collection permissions from the Collections page in Team Settings! 🚨In order to move a Card between Collections, first navigate to the Card Manager. From here, you can filter for the Card(s) you want by using the Filter by Attribute column on the right hand side of the page.After you have filtered for the desired Card, click on a single C

Hey everyone 👋🏻How do you capture customer and internal feedback to help improve your Help Center?At Guru, I work with our Technical Support Team to manage and update all of our Help Center documentation. We capture feedback through: an internal Asana form for employees to submit new ideas, flag typos, and suggest edits new feature releases We collaborate with our Product Managers and Product Marketing Managers to update documentation before any major product launch implicit signals from customers We use Intercom Articles for our Help Center. Their reporting feature to captures article views and overall satisfaction for articles, which we analyze on a monthly basis to inform improvements. However, we don't capture explicit feedback or comments about our Help Center usefulness. Intercom has a thumbs up/thumbs down feature, but we can't capture comments o

Hey everyone! Is your team using Guru across teams or company-wide? If so, what challenges have you come up against as you build engagement? What tips and tricks would you share for using Guru across teams or the entire company?Sometimes when folks roll out Guru company-wide, it takes some intentional change management to make sure all teams see how Guru can benefit them within their workflows. If you're coming up against this challenge, here are 3 features you can utilize to encourage adoption across departments. Guru's Slack + 

With the holiday season is soon approaching, we wanted to share some Out of Offices best practices. Our team is digital by default and spread all across the country, so these best practices allow those on vacation to truly disconnect and those still working not left wondering, why hasn't my colleague responded to my slack. What OOO best practices does your team follow? Please share!Tactical tips:Set an OOO message in your inbox if you have an external-facing role. Check in with your content team to shares on-brand out of office messaging. Block OOO on your calendar to decline all meetings automatically and make others aware that you won't be attending. Set your

Hey everyone, happy Tuesday! How do you all structure Group permissions in Guru? Let’s see some examples so folks who are feeling stuck can get some inspiration!  Here is a strong example of granting permission to a specific department’s Collection:This is a great permission st

Hey everyone! How do support project management efforts with Guru? We’re looking to find some examples of project management Guru Cards to turn into templates! If you use Guru in tandem with other tools like team chat apps and project management tools (i.e. Asana or Monday.Com), what information lives in Guru? How often do you point people back to that information, and keep that information updated through out the project? Share screenshots and examples below! We’d love to get some inspiration, and with your permission, turn your ideas into Guru Card templates that will be featured along with other Guru Card templates. 

Hey everyone! If you’re looking to cure your case of the Mondays, you’re in the right place.  Every week we share what we’re looking to accomplish during the week. If you’re still re-calibrating from the weekend, we suggest some quick wins for you to tackle to help you reach your knowledge goals and maximize Guru.  SHARE BELOW → What is one Guru goal you are hoping to accomplish this week? Chances are someone in the community is working towards the same thing! QUICK WINS → Increase internal adoption of Guru!On Thursday, 11am PST / 2pm EST, we’ll be diving into tips and tricks for increasing Guru adoption. RSVP to learn more and get examples from @kelly , Revenue Enablement Manager at Ceros, and 

How can have a list/report of card by a creator? 

I'm curious how folks solicit feedback about Guru from your teams, particularly after rolling out (e.g., on content organization, collections/boards you've set up, card templates, etc.). Have you sent out a survey, held a debrief meeting, created a Slack/Teams channel for feedback, all of the above? Any examples or templates you can share?