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Q&A

Ask and answer questions about all things Guru and knowledge management

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Chelsea SouterFormer Guru employee

posted in Q&A

How do you define your organization's Knowledge Maturity?

We recently created a Guru Knowledge Maturity Model to help customers understand where they are at in their knowledge maturity at their organizations.Where does your organization fall? Since implementing Guru, do you think your company has moved through any phases of the maturity model? What are blockers you have come up against when trying to create a knowledge driven culture at your org?Would love to hear thoughts/feedback on this model and any concrete benefits you’ve seen knowledge maturity have on your organization and role!

3 years ago

Siobhan HyserSmart Cookie

asked in Q&A

Embed PDFs for Public Sharing

https://help.getguru.com/en/articles/4681196-how-to-embed-a-pdf-into-a-guru-cardWhen I get to “embed” I see this:Only the owner and explicitly shared collaborators have accessCan the embedded PDF only be seen by people with access to the file in Drive? I’d like to make a Collection with Public Sharing that contains PDFs our users might need. They do not need to edit or add any content, only view. They do not have access to any internal systems, including Guru and Drive. I made a card that is in a Collection with Public Access yet when I access it from a different browser, I’m asked to login to Guru: https://app.getguru.com/card/cn9bGe4i/Test-2-Embed-from-Drive (it’s my wifi bill, nothing with PII )

3 years ago

Ashley TerwilligerKnewbie

asked in Q&A

Why does Guru torture me with these red dots?

Anyone else feel compelled to continually check the Task/Verification list cause they want the red dots to go away?! LOL - I accept that I’ve been conditioned by my phone to want those things to disappear, so can you help me Guru?

3 years ago

Chris LibbyKnewbie

asked in Q&A

Lost images in card

Has anyone else experienced issues with lost images in cards? We have a couple cards in our collection that the images no longer load, but it had been working a few months back. Is there a way to recover these images?

3 years ago

Ben SykesKnewbie

posted in Q&A

Salesforce and Guru Integrations

Hello fellow Guru-ers!We currently use Salesforce as our CRM, and have a customer portal, which features case deflection software using the content that our Support Engineers have written in SFDC over the years.Obviously, we’d like to replace Salesforce Knowledge Base with Guru - but the case deflection software has been heavily customised to accomodate Salesforce. Unfortunately, if we change that connection, then we effectively have to get the case deflection softwares Machine Learning to re-learn everything so it can recommend content can help customers when they’re submitting their cases - and losing 2 years worth of data is the veto’d idea of the last resort of the last resort.Additionally, if we used the Knowledge Sync from Salesforce back into Guru, it means that Engineers will have to use Guru to solve cases, but write content in Salesforce (which in itself isn’t great) and then maintain the content in Salesforce as well. Part of the drive behind this is to have one place that E

3 years ago

Lars BöhnkeSmart Cookie

asked in Q&A

KCS, Intelligent Swarming and Guru

Hey folks 👋I’d like to introduce KCS and Intelligent Swarming for our customer facing teams. Do you have any experiencee or resources how to do it with Guru? I’m thinking about a kick off workshop with one team first where I outline the basics of KCS and Intelligent Swarming and then show how it can be done with Guru.

3 years ago

Daniel BergaminiKnewbie

asked in Q&A

Unable to Add Guru app in Slack

I was able to add the Guru Slack app last week and it disappeared this week. (This may have been due to some security changes for my work’s Slack)I am running into the same issue I had when I first tried adding it. When I click Add Guru Wiki, it brings me to the Guru page and when I click Enable Guru + Slack it brings me to the Slack page and it is an endless loop.

3 years ago

Tracy VickKnewbie

asked in Q&A

Quiz audience after sharing Card

Is there a way to “quiz” the audience after a knowledge sharing card to ensure they have grasped the concept that was shared?

3 years ago

Monica AlvesKnewbie

asked in Q&A

Card Manager question

Can we add a filter in card manager: IS NOT ON BOARD

3 years ago

Ben SykesKnewbie

asked in Q&A

Is there any way to limit Card Template visibility?

Hey all!So this is going to be a super random question, but is there any way to edit the actual visibility of the templates? It’s a difficult thing to try to explain, but we have 14 or 15 different templates, one for each of the products that we have support, and they’re all getting used.Our Support Engineers themselves however, only work on a (at most) 2 products, and they can only write into the collections that they work on through the Groups and Permissions that have been set for them, but even if the templates aren’t relevant to that one individual, they still see them.So I guess the TLDR question is, is it possible to tie templates to specific Groups / Permissions, so we can ensure that the templates that are displayed are tailored to that users characteristics.

3 years ago

Linnea Whitney SkierskiKnewbie

posted in Q&A

What's a favorite app to use in or with Guru for brainstorming?

Does anyone have a fave app that they use in or with guru for brainstorming/concept planning? I'm looking at collaborative mind mapping tools and would love to pick one that's tried and true as well as useful in Guru!

3 years ago

Zach DimondSmart Cookie

asked in Q&A

What's a good default visibility for Guru in my org?

Hey all,I’m implementing Guru for the very first time and it’s so cool but also so 🧠🔨!I’ve set up collections for every department, with an access “group” for department leads, and another group for team members with read only access. For the rest of the org, I’ve not allowed all members read only access in any collections. Therefore, every department will only have access to their team’s collection.I do this so that team leads can pick and choose which boards/sections/cards will be visible out to the org.Is this a good empty state, do you think? Why or why not?

3 years ago

Mirna LessingerSmart Cookie

asked in Q&A

How to find the card associated to a Question?

I must be missing something basic here. I’m looking at some questions in the Card Manager that need answers, but I’m not seeing where they were asked. How do you normally find the card associated to a question?

3 years ago

Chelsea PierceSmart Cookie

posted in Q&A

Train the Trainer Classes

Hello Guru Community!!I’m hoping I can get some suggestions for some online training courses for myself and my team to go through. Thank you in advance!!

3 years ago

Daniel BergaminiKnewbie

asked in Q&A

Best practices for experts to review questions and cards needing verification?

We are launching Guru next week and curious about best practices for experts to check questions and cards that need verification? I was going to set the expectations that experts should be checking on Mondays and Wednesday. That might even be overkill but at least there will only be a few day delay at most.

3 years ago

Laquize BasseySmart Cookie

posted in Q&A

How can I exclude who receives a Knowledge Alert?

Hello. I was wondering if there is a way to change a specific member of a collection status to something else without having to do it for the other members of the collection. For example, our CEO is a member of the CX collection but when I send knowledge alerts, I don't want them to receive those alerts. I know in order to receive those alerts you have to be an "Author" of that collection, so I want to change their status to something different without having to remove them from the collection. Thank you :slightlysmilingface:

3 years ago

Ian LinkScholar

asked in Q&A

Using Emoji's in Markdown Macro

(e.g. :heavy-plus-sign:) in a markdown macro? I am not seeing them be interpreted in the Guru card.

3 years ago

Callie RojewskiGenius

posted in Q&A

Where are you stuck re: centralizing knowledge and organizing content in Guru?

Happy Monday Guru Community! Reminder that this Thursday, 9am PST / 12pm EST is our next Guru Deep Dive. ‍♀️We’ll be hearing from Martin Theobald, Knowledge Manager at Crisp Thinking, and talking through challenges and solutions to centralizing knowledge and structuring content in Guru. RSVP here!We want to know your questions about this topic! @Imtiaz Alam is making a new course on How to Structure Content in Guru and is looking for your feedback. What topics would you like us to cover in this course?Understand Guru’s content hierarchy to create your own structure Guru Permissions: Authors take ownership/responsibility of content with Read-Only members as audience Add Frameworks + Templates and see examples of Collection structure (Department, Product or Vertical, Types of Knowledge, Region, etc.) Best practices on structuring / creating content in an effort to optimize searchWhat is missing from the above list? Drop your ideas and questions below. Let’s get a discussion started in p

3 years ago

Yael McCueFormer Guru employee

posted in Q&A

Stakeholder Register worksheet template

Hi everyone,I got my PMP certification in June, and now that I have access to the Project Management Institute’s library of templates, I thought I would modify some of them to help the Guru community run their knowledge projects better.A common problem I hear during a Guru implementation, expansion, or audit is that someone unexpected has come forward upset that they weren’t consulted or feels like their needs weren’t heard in the planning phases of the project. With that in mind, I’ve created this worksheet you can use to take a register of all stakeholders, which will help you determine how best to work with them.The worksheet asks you to look at how many Guru cards the person verifies and their activities, but if you are new to Guru, you can consider another method of measuring their interaction with knowledge and record that here.My questions to you, to start a discussion here:Could this be useful for you? What do you normally do to make sure you’re getting the right people in the

3 years ago

Desiree SantosSmart Cookie

posted in Q&A

Incident Management comms?

Does anyone have any tips, suggestions, templates on how to effectively communicate system/product incidents? Not everyone has access to Jira and often the info in there are too overwhelming for the non tech peers so is there a better way?

3 years ago

Zev ZoldanScholar

posted in Q&A

How do you motivate your team to verify their Cards?

When it comes to verification, does anyone have tips for how to motivate your team to keep their content updated? I think I read someone once did a pizza party?

3 years ago

John McKollScholar

posted in Q&A

Has your team built really cool FAQs in Guru?

Who built really cool FAQs in Guru? I know there was a discussion sometime somewhat recently (but really, what is time anymore?) I'm looking to put together an FAQ around specific topics and I am curious if you've done this in your instance? What does your structure look like? How do you utilize the Sections and Board Groups?

3 years ago

Zev ZoldanScholar

posted in Q&A

How do you enable SME's to help you?

For those who are centralizing your company's knowledge into Guru, what guidance do you give SME's to start structuring their knowledge into collections, board groups, and boards? Screenshots of any standard structures you have would be much appreciated!

3 years ago

Gabriel GinorioSmart Cookie

posted in Q&A

Tip for how to do a Guru search in 3 seconds!! (from the address bar in Chrome)

One of my Thrasio colleagues recorded a video showing how you can use a quick Chrome browser hack to search for Guru cards in 2 seconds! It’s the fastest way I know of to search for cards other than using the Slack app.Check out the video here: https://content.api.getguru.com/files/dn/1512eb54-d6dd-4eee-98d0-7e5f333eef88

3 years ago

Devon O'DwyerGuru Senior Product Specialist

published in Q&A

How to create a Q&A post

Welcome! The Q&A category is the best place for you to to ask questions about how to best leverage Guru, discuss knowledge management topics, and share tips and tricks. Here are some tips on posting in the Q&A category: Search before you post We recommend doing a quick search to see if your question has been answered before you post. If there’s an open relevant discussion, feel free to add a comment to continue the conversation! What kinds of posts should I make?Questions about how to use Guru, for example: Do you know how to link to different portions of a Card? How can I bulk request verification? Can a Card live in multiple Collections or Boards? Questions about knowledge management best practices, for example: How do you monitor your Guru tags? Has anyone run through a content audit? What is your team’s best practice around Knowledge Alerts? If you have product feedback:We recommend posting product feedback directly in our Product Feedback category. Please read our sugges

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3 years ago

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