Q&A

Ask and answer questions about all things Guru and knowledge management

  • 360 Posts
  • 1,240 Replies

360 Posts

Mirna Lessinger
Mirna LessingerSmart Cookie
posted in Q&A

Do you have tips on using Guru emojis in Slack for adding Cards from Slack into Guru?

:wave: hey everyone, happy Friday. Quick question for those using Slack Reacj channeler. I'm trying to find a good workaround for the limitation on using the same emoji for different channels/purposes. I'm assuming most people are creating a different emoji for each purpose , is this the case or do you have any other suggestions? I really like the Guru brain emoji, and I wish I could keep using that consistently across the different channels.

4
Ali Berman
1 year ago
Katie Vermilyea
Katie VermilyeaSmart Cookie
posted in Q&A

Does anyone have any recommendations for vendors that do first-time/new manager training?

:wave:  Hey Guru Sales friends! Does anyone have any *recommendations for vendors that do first-time/new manager training*? I want them to have a safe (virtual) space to practice the basics and learn from/connect with others outside of our org. I'm thinking of AMA off the top of my head, but would love recommendations.

2
Renee Osgood
1 year ago
Mirna Lessinger
Mirna LessingerSmart Cookie
posted in Q&A

Has anyone created a custom Knowledge Sync with an unlisted app?

Hi Everyone - QQ regarding Knowledge Syncs - has anybody done one with an app that's not part of the current/official list? Did you use content migration periodically instead? The app we're thinking about is RFPIO.

3
kelly
1 year ago
Nick Snelling
Nick SnellingSmart Cookie
posted in Q&A

What tools are teams using for innovation management, ideation etc?

Hi all, what tools are teams using for innovation management, ideation etc? Any that play nice with Guru and are well suited to an SME business? Would really like it to handle capture and rating of ideas with the least friction possible, perhaps also measure / assess the value of them, but doesn't necessarily have to facilitate the project management aspect of seeing the development of an idea through to completion.

2
Nick Snelling
1 year ago
J
Jessica Saranich
posted in Q&A

Are any of you managing facilities or re-opening offices in the NYC area?

Are any of you managing facilities or re-opening offices in the NYC area?

10
Kristin Fretz
1 year ago
J
Jenn GKnewbie
asked in Q&A

How can you move Sections around?

hmmm strange. I'm able to click and drag them around in my Guru instance.

6
Ali Berman
1 year ago
Sydney Sundell
Community Manager
Sydney SundellGuru Product Team
posted in Q&A

Has anyone checked out Slack frontiers?

Curious if anyone in this channel has checked out any of Slack Frontiers today or yesterday! I really enjoyed the "Best of breed: finding the right fit for your organization" panel yesterday. Anyone have any favorite sessions so far?

2
Sydney Sundell
Community Manager
1 year ago
Diana Simmons
Diana SimmonsKnewbie
asked in Q&A

Is it possible for tags to be collection based instead of account based?

Is it possible for tags to be collection based instead of account based?

2
Diana Simmons
1 year ago
I
Ian Herzing
asked in Q&A

I'm wondering if an SOP or a best practice exists on "How to write a good Guru card?"

Hi friends! I was wondering if an SOP exists for a best practice on "*How to write a good Guru Card*". In short, we are running into a situation in which employees are creating cards and just throwing links to other documentation within the card without clear explanation of what that link even is in the first place. Thanks!

4
Chris Anderson
Community Manager
2 years ago
Brianna Zoffka
Brianna ZoffkaSmart Cookie
asked in Q&A

How to bulk upload/create cards by CSV?

have you guys ever thought about implementing a bulk upload feature via csv? for instance, we just launched a new product and have tons of FAQ's that we are putting in one by one. i would love to have been able to put those in a sheet and upload. i could then fill in the context if necessary. this also came up with our CSM team. they all worked as a group to put together plays for objection handling but they were all built together outside of guru. so they then had to put them in guru but wished to be able to bulk upload

3
Priya Ranganath
2 years ago

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