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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 548 Posts
  • 1,665 Replies
547 Posts
Cynthia
Cynthia
asked in Q&A
How do other teams use the Q&A feature?

Hi Everyone! :wave::skin-tone-4: My team and I are exploring the *Ask an Expert* feature. 1. Does anyone use this feature? If so - how does your team use the functionality? 2. Do you have experts answering the questions? 3. Do you have an SLA on when questions need to be answered by?

342
Chrissy Sebald
M
Mia SwiftKnewbie
posted in Q&A
How are teams verifying new Cards within Collections?

Hey! Curious how people are approaching verifying new cards within collections, as I wonder if we've over-engineered our approach. Right now, we have 8 verifiers (called guru gurus) split by segment/product who are meant to review new cards as they come in and check against relevancy, recency and make sure it's not duplicative. In reality, there are only a few people on the team, mostly on Ops or senior members, who are adding new content to the collection. Their content doesn't need to go through the "guru guru" check. *Basically - how do you successfully gatekeep new content to your collections?*

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Marcos Perez
Marcos Perez
asked in Q&A
What is the best way to manage Card comments?

Hi! Wish you all a great day! My team and I were discussing the best way to manage comments in the cards. Today we have near 12.000 people with access to the content, and you can imagine the amount of comments it's not low :sweat_smile: We have very few people to attend all of them, and sometimes the management turns difficult. I thought on asking you: • How do you manage the comments? • Ever created a solution from information via API? • Ever had to deal with something like this and applied certain methodology to resolve it? There are 3 questions but a single answer resuming the idea is more than enough. Thankssss

16815
Mary Houston
Amy Behm
Amy BehmKnewbie
asked in Q&A
Has anyone iFramed a Card inside of a Card?

Has anyone successfully iframed a card within another card? Use case is wanting to have a card's information from another collection. Or other thoughts?

374
Amy Behm
Heather Chesnutt
Heather Chesnutt
asked in Q&A
Can you delete previous revisions in Revision History?

Question: Is it possible to delete previous revisions from the revisions history list in the details of a card? I totally goofed when creating a bunch of cards before realizing there was the draft option and now there are several cards with 15+ versions that all contain minor changes. Would love to keep revision history for a place to see changes, but it's a bit difficult now that the list is so long.

754
Heather Chesnutt
John McKoll
John McKollScholar
asked in Q&A
Do you have approval processes set up for your Guru content?

Question for the room. Do any of you have approval processes set up for your content in Guru? Example: If I put together a new card that I want someone in leadership to review before I share it wide with all the sales users...what's the best way to do that? I'm currently the primary author of all content, and have not yet established the rules I want to use for adding new authors. So this is an interim solution potentially. Any and all advice is appreciated. Thanks, y'all!!

2143
John McKoll
Siobhan
Siobhan
asked in Q&A
How do you add emojis to Cards?

How do you add emojis to cards? I saw this in a template.

106511
Kaitlin Warren
Marcos Perez
Marcos Perez
asked in Q&A
Is there an API endpoint where you can get the Groups that have access to a Collection?

Hi everyone! Anyone knows if there is an API endpoint where I can get the groups that have access to a collection? I tried all options on API reference page and the Guru SDK

664
Marcos Perez
Siobhan
Siobhan
asked in Q&A
What notifications does the Slack notification schedule refer to?

Does the "daily, weekly, weekdays, etc" options here only refer to Card Verification notifications or to ALL notifications, such as KAs, comments, etc? https://intercom.help/getguru/en/articles/4681226-managing-your-guru-notifications-in-slack

192
Siobhan
Callie Rojewski
Callie RojewskiGenius
asked in Q&A
How do you use Guru to support product enablement?

Hey everyone! Curious how you use Guru to support *product enablement*. `Do you have go to cards that support the process of feature development, release, enablement, and updates?`  We'd love to see some examples and learn more about your process! We're looking for new templates for the template gallery and stories to feature at the next Guru Deep Dive on March 4th. :spiralcalendarpad:

344
Callie Rojewski
Callie Rojewski
Callie RojewskiGenius
asked in Q&A
Do you have go-to Cards for product enablement?

Hey everyone! We're looking to make the Guru Card Template Gallery even better by adding a new round of customer templates, specifically to support *product enablement*. `Do you have go to cards that support the process of feature development, release, enablement, and updates?` We'd love to see some examples and learn more about your process!

243
Shona Fenner
Siobhan
Siobhan
posted in Q&A
I know that it's possible to pull linked Zendesk tickets via the API. Has someon..

I know that it's possible to pull linked Zendesk tickets via the API. Has someone done magic with a Zap that can get linked ticket IDs sent to a Google Sheet? This is slightly out of my wheelhouse so I'm not even sure of the right questions to ask around this. I'm thinking of trying to gather reports of user feature requests in a Guru card and link the relevant tickets. It'd be great if the linked tickets were viewable right in Guru, but I still think that's not possible?

297
Siobhan
Chrissy Sebald
Chrissy SebaldKnewbie
posted in Q&A
What's your favorite tip you share with new Guru users during onboarding?

Happy Thursday everyone! I'd love to know: *What's your favorite tip or trick to share with new team members during onboarding to help take them from Guru novice to Guru pro?*

293
Chrissy Sebald
Kaitlin Warren
Kaitlin WarrenScholar
asked in Q&A
If you click "discard draft" is the draft Card saved somewhere?

If, theoretically, I were to have accidentally clicked "discard draft" rather than "back to editor," is there a chance the card in progress is temporarily saved somewhere? :seenoevil:

3137
M
J
Jessica Saranich
posted in Q&A
What is your company's post COVID strategy?

Hi everyone! :mega: I'm curious about your company's post COVID strategy. Have you transitioned fully to a remote-first style? Or did you go for a hybrid model? OR, are you requiring employees to return to the office - if so, what target date have you set for a return to office?

512
Renee Osgood
Kaitlin Warren
Kaitlin WarrenScholar
asked in Q&A
Is there a way to upload multiple images at the same time to a single Guru card?

Is there a way to upload multiple images at the same time to a single Guru card?

647
Kaitlin Warren
A
Amelia Estrich
posted in Q&A
How can you use Guru with Monday.com?

:wave: Hey folks! Looking for any advice or guidance on how to use Guru with monday.com so the tools complement one another rather than cause confusion about where to document what. The fact that the two don't integrate (to my knowledge) is a bit of a stumbling block for us so far.

3976
J
A
Amanda LabbyScholar
asked in Q&A
What rules do you use for sending our Knowledge Alerts?

Does anyone have a rule of thumb or workflow they'd like to share for sending out & following up on knowledge alerts? I sent out a knowledge alert on one card on day 1, then sent a reminder for three workdays in a row, and the KA read rates are still pretty low (56%). We're newer to Guru, and this card is to inform a few teams about a pilot we're starting for Guru, so higher readership may come with time, but I'd love to know what works for you all

396
A
Charles Derupe
Charles DerupeKnewbie
asked in Q&A
Does anyone have a job description for a Knowledge Manager?

Hey gang! Does anyone have a JD specifically for a Knowledge Manager?

587
Charles Derupe
Alex Armstead
Alex ArmsteadSmart Cookie
posted in Q&A
How does your team use Confluence and Guru?

Would love to learn more about other companies that use both Confluence and Guru successfully. We operate both products and are finally evaluating guidelines for what information should be stored where. • Which teams are operating in each platform? • What guidelines are there as to where information should be stored? (i.e. product vs. business information) Some added context: • Moving completely off Confluence *is not* in consideration • Only 50% of our org has Guru licenses - an output of our planning is a recommendation re: additional spend for full company licensing.

9710
Mirna Lessinger
Ivan Ramirez
Ivan Ramirez
asked in Q&A
How can I solve this issue with viewing permissions for videos in Guru Cards?

*Question:* I am having an issue with viewing permissions for videos. I have all our videos hosted in a shared drive in Google Drive. Those users that are part of that shared drive can view the videos in Guru just fine. However, those that are not in that shared drive are unable to view the videos in Guru. I really don't want to give everyone access to that shared drive as it becomes overhead for us. Is there a way for us to solve this without having to give all Guru users access to shared drive or having to make the links public?

401
Callie Rojewski
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
Do any of you use Guru to manage paid time off?

It's snowing here in my small town of NYC! Do any of you guys use Guru to manage PTO or snow day SOP? If so, curious if you use a Knowledge Alert to send it on the day of, or if it's something people just float onto?

226
A
Ashley W.
Ashley W.Knewbie
posted in Q&A
Here is a way for non-Guru Admins to manage their own Guru Groups.

*TIP: We found a way to enable non-guru admins to manage their own Guru groups.* Guru groups must be controlled by Guru admins, however you can enable individuals outside of the administrators to do so by using Okta AND Google groups. For example, at Strava we have several Google groups that we give group owners control over. They add and remove members from their Google group as they need. We then can have our IT team send that Google group over to Okta and then to Guru as one of the synchronized groups. Any time a person is added or removed from the Google group, it updates Guru without Guru admin intervention.

401
Zev Zoldan
Ian Link
Ian LinkScholar
posted in Q&A
How can you use Jira and Guru together?

does anyone have any suggestions on how to use Jira and Guru in conjunction with each other, so as to replace Confluence? I don't see any integration or connectors.

898
Mary Houston
A
Anonymous
posted in Q&A
Cross posting here - does anyone else who uses Guru for saved Support/CX respons..

Cross posting here - does anyone else who uses Guru for saved Support/CX responses have tips to share with @siobhan?

154
Siobhan

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