Q&A

Hello fellow Gurus! At Pliancy, we encourage everyone to contribute docs where they can, and we do as little gatekeeping as possible. This has led to significant engagement with our docs, both in terms of creation and consumption. We've tripled our team over the last two years, and all the while were biasing for hiring proactive people that wanted to share their knowledge. We knew we didn't want to do any additional gatekeeping, but we increasingly needed a way to administer Guru in ways that the UI doesn't support. So, using the excellent Guru API, we made this CLI tool. Based on a bit of lurking here in the Guru Slack community, we thought others might want some of these features and decided to publish the tool on NPM. It's open-source, so you can use it however you see fit. Please feel free to open a GitHub pull request if you notice any issues or have a feature request. As a side note, you must be a Guru admin for the tool to work correctly. :slightlysmilingface: Features include: 

Hi friends! Has anyone successfully ran their SMEs through a formal content *audit process*? We have taken everyone through one audit cycle, but I was hoping to revamp our process and see if anyone had some best practices to share!

Hey gang! Does anyone have a JD specifically for a Knowledge Manager?

Random question - does anyone use the Pins feature and find it useful? Curious how this may be different from knowledge triggers. Thanks! https://help.getguru.com/en/articles/4740114-setting-up-and-using-pins

hey y'all. Who has a 'How To Guide' template that they are super proud of and wants to let me steal ideas from it? :smile: My end goal is a template that is fleshed out enough to guide other authors as they fill them out. (Trying to take another baby step toward having other authors live in our system.)

I'm considering creating and managing a Glossary of Terms in Guru. I'm deliberating whether to have individual cards for each term, or group terms under related sections. Grouping is an option as verification is done by different teams. And what's the difference between a Board and a Board Group, and how would I use them differently? Any thoughts....

Anyone have ideas around documenting your overall Guru collection/folder structure? Similar to an org chart, where any employee could view this document at a high level and know where to go for certain information?

Does anyone know exactly what Guru means when it says on my Recent Activity that someone 'used' a card? Does that just mean viewed or did they interact with it by like copying content? I couldn't find anything in the Help Center that spelled this out for me.

What kind of best practices/guidelines are folks using to make sure people making good use - but not over use - of Knowledge Alerts, especially if you've got the whole company in Guru?

Hi Everyone! :wave::skin-tone-4: My team and I are exploring the *Ask an Expert* feature. 1. Does anyone use this feature? If so - how does your team use the functionality? 2. Do you have experts answering the questions? 3. Do you have an SLA on when questions need to be answered by?

Hey! Curious how people are approaching verifying new cards within collections, as I wonder if we've over-engineered our approach. Right now, we have 8 verifiers (called guru gurus) split by segment/product who are meant to review new cards as they come in and check against relevancy, recency and make sure it's not duplicative. In reality, there are only a few people on the team, mostly on Ops or senior members, who are adding new content to the collection. Their content doesn't need to go through the "guru guru" check. *Basically - how do you successfully gatekeep new content to your collections?*

Hi! Wish you all a great day! My team and I were discussing the best way to manage comments in the cards. Today we have near 12.000 people with access to the content, and you can imagine the amount of comments it's not low :sweat_smile: We have very few people to attend all of them, and sometimes the management turns difficult. I thought on asking you: • How do you manage the comments? • Ever created a solution from information via API? • Ever had to deal with something like this and applied certain methodology to resolve it? There are 3 questions but a single answer resuming the idea is more than enough. Thankssss

Has anyone successfully iframed a card within another card? Use case is wanting to have a card's information from another collection. Or other thoughts?

Hey everyone! Curious how you use Guru to support *product enablement*. `Do you have go to cards that support the process of feature development, release, enablement, and updates?`  We'd love to see some examples and learn more about your process! We're looking for new templates for the template gallery and stories to feature at the next Guru Deep Dive on March 4th. :spiralcalendarpad:

Question: Is it possible to delete previous revisions from the revisions history list in the details of a card? I totally goofed when creating a bunch of cards before realizing there was the draft option and now there are several cards with 15+ versions that all contain minor changes. Would love to keep revision history for a place to see changes, but it's a bit difficult now that the list is so long.

Question for the room. Do any of you have approval processes set up for your content in Guru? Example: If I put together a new card that I want someone in leadership to review before I share it wide with all the sales users...what's the best way to do that? I'm currently the primary author of all content, and have not yet established the rules I want to use for adding new authors. So this is an interim solution potentially. Any and all advice is appreciated. Thanks, y'all!!

How do you add emojis to cards? I saw this in a template.

Hey everyone! We're looking to make the Guru Card Template Gallery even better by adding a new round of customer templates, specifically to support *product enablement*. `Do you have go to cards that support the process of feature development, release, enablement, and updates?` We'd love to see some examples and learn more about your process!

Hi everyone! Anyone knows if there is an API endpoint where I can get the groups that have access to a collection? I tried all options on API reference page and the Guru SDK

Does the "daily, weekly, weekdays, etc" options here only refer to Card Verification notifications or to ALL notifications, such as KAs, comments, etc? https://intercom.help/getguru/en/articles/4681226-managing-your-guru-notifications-in-slack

I know that it's possible to pull linked Zendesk tickets via the API. Has someone done magic with a Zap that can get linked ticket IDs sent to a Google Sheet? This is slightly out of my wheelhouse so I'm not even sure of the right questions to ask around this. I'm thinking of trying to gather reports of user feature requests in a Guru card and link the relevant tickets. It'd be great if the linked tickets were viewable right in Guru, but I still think that's not possible?

Happy Thursday everyone! I'd love to know: *What's your favorite tip or trick to share with new team members during onboarding to help take them from Guru novice to Guru pro?*

If, theoretically, I were to have accidentally clicked "discard draft" rather than "back to editor," is there a chance the card in progress is temporarily saved somewhere? :seenoevil:

Hi everyone! :mega: I'm curious about your company's post COVID strategy. Have you transitioned fully to a remote-first style? Or did you go for a hybrid model? OR, are you requiring employees to return to the office - if so, what target date have you set for a return to office?

Is there a way to upload multiple images at the same time to a single Guru card?