Best answer by Hassan MuhammadView original
Hi all! We have a big push to get our CSMs using more email templates to make them more efficient; we've organized things in Guru to make it easy to see what's available and are thinking about training / rollout now. In the past, we've found it difficult to get people to use them- mostly because they forget they are there. Has anyone ever had similar challenges? If so, what did you do in terms of training / enforcement to help encourage usage? Thank you!
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