Has anyone rolled out a new pricing/packaging, or product launch recently? What challenges came up with that launch and how did Guru alleviate some of these challenges? Anything you'd go back and do differently?
Hi all! Happy June!
Has anyone rolled out a new pricing/packaging, or product launch recently? What challenges came up with that launch and how did Guru alleviate some of these challenges? Anything you'd go back and do differently?
Has anyone rolled out a new pricing/packaging, or product launch recently? What challenges came up with that launch and how did Guru alleviate some of these challenges? Anything you'd go back and do differently?
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Ooh watching this. We have some big changes coming up and we need to make sure the Support team has resources as soon as they need them (but not before!)
We recently tackled this at Guru and refreshed some aspects of our billing and checkout experiences! @ssundell walked through the steps in a recent blogpost, but essentially, the biggest challenges we faced were around getting our product team on the same page to release updates on time, having the right documentation in place so everyone could speak to the updates correctly, and putting that knowledge in the right place so folks could leverage it in the future. We found that thinking about our approach in phases helped us organize our knowledge.
Love this!!! 
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