Has any team experienced a team re-organization, and what role did Guru play in it?
Hey everyone! Sometimes implementing a new process or strategy requires major pivots, and that can affect the way teams are structured. Has anyone experienced a re-org of their team/s or a fundamental process shift? How did Guru come in to play to keep everyone on the same page?
When we introduced our new Success function (separate from pre-sales) we added our rules of engagement process mapping to Guru with the expectation that any questions about where conversations should start, be directed, who has ownership etc. should all be found in Guru.
We are going through something very similar in we separated our Revenue & CS functions and some of the roles & responsibilities. Similar to you, we've created checklists in Guru that spell out who is responsible for what, and then interlink to other Guru cards that have more details on certain processes, etc
we just had a team meeting today where we walked through a lot of these new Guru cards!
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