Knowledge Management Job Description

  • 14 September 2021
  • 3 replies

We are thinking of hiring someone on our knowledge management team who would be responsible for being the internal lead for everything related to knowledge management with Guru. I expect this would be 50%+ of their role. I am hoping to gather some ideas on job attributes and responsibilities that would fall into this role. I see this card with Knowledge Manager: Sample Titles and Job Descriptions which is very helpful. To add to that, I wanted to know what are specific things that you find yourself managing on a weekly basis, or wish you had someone to manage? Thank you in advance for your feedback!

3 replies

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Great topic @Daniella Place! I’m tagging in a few KMs to see who can share their thoughts and expertise on this (others please chime in too): @BethAnne Freund @Jacob Touchette @Michelle Williams @John Ingram @Stacey Soleil @Gabriela Boska @Chris Aleman 


I think this will depend on the maturity of your knowledge management efforts. I tend to find myself in roles where we are introducing new KM processes, so change management (and anxiety management) plays a large part in my day-to-day work. I imagine this is less applicable in organizations where KM is well established. 

Having some experience with information architecture and user experience would be beneficial for anyone who is managing a large body of content--establishing taxonomies, designing category or tagging schema, developing templates to improve readability, etc. This is really useful in the design stage, but equally useful in the redesign stage.

Thanks for the tag @Chris Anderson and GOOD question @Daniella Place. It sounds like @John Ingramhas some solid feedback pertaining to the direction of the KM role you’re looking to fill. In my case, I have a hybrid role within the company, so my time and expertise is being pulled in many different directions. Eventually we will need to expand the KM team to fully enhance the UX of our knowledge database, but for the time being I’m attending these Guru trainings to get some best practices going.