Hey!
What would be really beneficial is being able to use “AND” statements in the Knowledge Trigger setup.
For instance, we have different processes for False Positive investigations depending on the product - so we could have have IF Conidition 1 is ProductA AND IF Condition 2 is “False Positive” use this Knowledge Assignment.
It would really let us customise and recommend content in specific situations, while the ML learns what to recommend at specific times.