Hey everyone! I’m curious to know how your companies use internal newsletters, specifically for sharing knowledge news and updates.
On my end, we have started a Knewsletter using Guru Announcements for our Support team to keep them apprised of product and operation news/changes, new Guru cards, action items, and celebrations (anniversaries, events, etc). We also include a “⚡️Fast Fact” which is a quick, 2-4 sentence info bite about topical product info or workflows.
Initially this Knewsletter was bi-weekly, but we saw engagement drop so we’re looking to switch things up, as stuff changes fast around here and it’s important for the team to keep up-to-date. As we’re re-thinking the Knewsletter, these are top of mind:
- Moving to a monthly cadence
- Scheduling time for the team to read it
- Improving the look/formatting
Any thoughts on how to best deliver news/updates? How are you maintaining engagement? I’d love to see examples of what you find works well to keep the team in the know.