How can I build out Knowledge Triggers?
Wondering if there is someone who could assist me in building out some knowledge triggers. I seem to be missing something
Hey Bethany June from Guru's technical support team here. Where are you running into issues with Knowledge Triggers? Have you read this Help Center article we have with instructions?
Hey June - Thanks for the reply - I am having difficulty triggering the trigger - it doesn't seem to be working every time …. I'm still in the early stage of trying to implement these triggers - and just trying to maximize their usage
Could you clarify what you're looking to do? What sites/material? What is the trigger itself?
absolutely - I am using salesforce service cloud - so I had a visit category trigger - it just doesn't consistently open the trigger when I am testing
Are you using a base URL or something in specific?
When I try with a base URL, it worked, just make sure there are no other filters for the first test!
Thanks - I'll keep playing around with it - If I run into more difficulty I will certainly reach otu
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