How can I build out Knowledge Triggers?

  • 17 November 2020
  • 8 replies
  • 42 views

Wondering if there is someone who could assist me in building out some knowledge triggers. I seem to be missing something 😞

June Zhang 3 years ago

Hey Bethany 👋 June from Guru's technical support team here. Where are you running into issues with Knowledge Triggers? Have you read this Help Center article we have with instructions?
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Hey Bethany 👋 June from Guru's technical support team here. Where are you running into issues with Knowledge Triggers? Have you read this Help Center article we have with instructions?
Hey June - Thanks for the reply - I am having difficulty triggering the trigger - it doesn't seem to be working every time …. I'm still in the early stage of trying to implement these triggers - and just trying to maximize their usage
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Could you clarify what you're looking to do? What sites/material? What is the trigger itself?
absolutely - I am using salesforce service cloud - so I had a visit category trigger - it just doesn't consistently open the trigger when I am testing
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Are you using a base URL or something in specific?
base URL
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When I try with a base URL, it worked, just make sure there are no other filters for the first test!
Thanks - I'll keep playing around with it - If I run into more difficulty I will certainly reach otu

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