How do you ask your team for feedback about Guru?
Beyond that we've circulated some surveys to get a sense of sentiment, perceived use, and level of comfort with Guru and it's features.
1. Has using Guru gotten _______? (multiple choice: Worse, Same, Better)
2. I find what I need in Guru ______. (multiple choice: Never, Infrequently, Sometimes, Often, Always)
3. I'd like to see ________ (free form answers here)
Thus far I've sent it out twice but lack input from specific teams I'm dying to hear more from like marketing and engineering.
When we initially rolled out Guru last year, we had a series of implementation meetings with each team and collected feedback at that point. This year, when we added in a new team, we did the same implementation series, which was an informal way of collecting feedback.
We just rolled out Guru at my organization and I’m working on sending out a survey to collect some feedback - would love some thoughts on additional questions I might add here that others have used in their surveys:
- Rate how comfortable you are with using Guru (scale)
- I find what I’m looking for in Guru… Sometimes, Never, or Always
- Which do you utilize the most? Slack app, web app, or Chrome Extension
Would love some ideas on other valuable pieces of feedback to ask for!
Great to hear
I’d love to see the sample survey from your customer success team
Sorry about that
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