Question

How to ensure people can use the extension?

  • 29 March 2021
  • 7 replies
  • 3 views

Userlevel 3
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Hi Everyone - Long story short, we've have some logistics challenges getting our team + partner teams to use the Guru Chrome extension and I'd like to find an easy way for our vendors to confirm they're able to use it. Are there any Chrome browser -only tasks that you can think of they can complete to confirm they've the extension installed?

7 replies

Userlevel 3
Knowledge triggers are unique to the chrome extension. you could give them a task of pinning a card or something similar. https://help.getguru.com/en/articles/4740120-knowledge-triggers-overviewKnowledge Triggers: Overview
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They could send a screenshot of it opened 😄

image_2302.png

Userlevel 3
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There's also a parameter in Analytics that might help:image_2303.png
Userlevel 3
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I know! I was looking for a more direct way :slightlysmilingface:
Userlevel 7
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+1 to @siobhan's suggestion, have you tried looking at the User analytics dashboard and filtering by Source Application = `Guru Extension` and maybe Group as well @mirna.lessinger Lessinger?
Also, this is better for Archive so I'll x-post it there.
Userlevel 3
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totally, sorry for not posting them here @chrisanderson. Thanks for fixing that
Userlevel 7
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No worries @mirna.lessinger!

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