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Missing Images on Mobile App

  • 26 October 2021
  • 6 replies
  • 115 views
Evan Daily

I have created a card through the browser interface.  My card has screen shot images in it.  When I am looking at the card in the mobile app, the images are not there and there is the “broken” image icon.

 

 

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Best answer by Callie Rojewski 26 October 2021, 21:52

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6 replies

Callie Rojewski
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Userlevel 7
Badge +3

Hey @Evan Daily , I hope you’re doing well! Thanks for sharing this question. Unfortunately, it looks like this is a bug with how our editor renders some images in our mobile app. Some images, generally those added earlier, are unaffected by this. Our engineering team is aware of this issue and is hoping to get some insight from mobile developers to work on a fix, so there may be a bit of a delay in resolution.

In the meantime, for images that you anticipate being necessary to view on the mobile app, I recommend linking to the image. Additionally, users should be able to view images when they navigate to the Guru web app on their phone and on their computer.

I apologize for the trouble! I hope that this context is helpful for now and will keep you updated as this is resolved in the mobile app.

- Callie, Community Team
John Kostenbader

Is there an update on this issue. I still see broken links in the mobile app but not on the Web. Does it matter if the image is a *.png or a *.jpg? Any update would be appreciated.

Chris Anderson
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Userlevel 7
Badge +3

Hi @John Kostenbader - thanks for following up on this, and I’m sorry this is causing trouble for you! We don’t yet know if file type is a factor (in checking just now, I’m seeing some PNG files render fine on mobile, and others that do not). Unfortunately there isn’t an update on this issue yet, but it’s still on our radar and we’ll share an update as soon as we have one. 

Reach out to me anytime if I can be helpful or if you have feedback about the Guru Community!
Cara McBeath

Hi Everyone, I have found a potential workaround to this depending on your company and sharing/security procedures etc.
 

I’ve noticed that if I change my privacy settings to ‘allow to share links + images outside Guru’ I can get the images to appear correctly. 

  1. Toggle More Options on the desired Card
  2. Change Privacy and Sharing to 
    1.  Who can access this Card? 
      1. Your Guru teammates with Collection- or Board-level access
        • Allow teammates to share links to attached images and files outside of Guru
           

I have not been able to test this with every card we have on mobile due to our small team and number of Cards shared.  So far both .JPG and .PNG appear to display with this workaround. 

 

It won’t solve the issue for everyone but hopefully this helps some of you! 

 

Good Luck!

John Kostenbader

@Chris Anderson , surely 4 months down the road we’ve made some progress on this. I see @Cara McBeath  answer above and indeed it does work for the few I’ve tested but I consider that a work around and not a solution. Is there any update or update time frame you can share on this please. Its quite an annoying problem given the axiom that a picture is worth a thousand words :)

Chris Anderson
Rank
Userlevel 7
Badge +3

Hi @John Kostenbader - I understand your frustration. Unfortunately we do not yet have an update as to when this issue will be resolved by. We will be sure to post an update as soon as we have more clarity on timing for a solution.

Reach out to me anytime if I can be helpful or if you have feedback about the Guru Community!

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