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Naming Convention Best Practices

  • July 13, 2021
  • 2 replies
  • 150 views

Bryan Finlayson

Are there any best practices or standard practices for naming conventions? Do people typically go based off the board & collectionhierarchy?

Best answer by Anonymous

Hi @Bryan Finlayson! Here are a few resources that may be helpful:

2 replies

Chelsea Pierce

Hi Bryan!

Over here, we level our teams out from 0-4 in our collections, with Level 0 being the knowledge needed by our Frontline Agents and Level 4 being for our Team Leads and Managers. We then use this same system when naming our cards so that when they come up in search someone can decipher between the level 2 and level 3 process, for potentially the same issue. :grin:


  • Answer
  • July 13, 2021

Hi @Bryan Finlayson! Here are a few resources that may be helpful: