Resources for formalizing KCS practices with Guru

  • 23 August 2022
  • 1 reply

Hi everyone!

We've recently rolled out Guru for our support team, and have used elements of KCS methodology in developing many of our processes. I'm now looking to take the next steps.

Does anyone have experience following a KCS curriculum path/certification from the Consortium for Service Innovation?  If so, I'd love to hear about your experience with the course and how you've tied these practices into Guru. 

Similarly, if anyone has used other KCS courses/resources that have informed your use of Guru, I’m all ears! 

1 reply

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Hey @Reba Mitchell! It’s awesome to hear you’re exploring how to utilize KCS practices more with Guru 😀 Here are a couple of discussions you may find helpful if you haven’t seen them yet:

Copying in a few other folks who may have tips to share: @Laura Jolly @Lars Böhnke @Marbeya Garcia Bermudez @BethAnne Freund @Siobhan