Hey everyone 👋🏻Let’s talk about search. How do you increase the likelihood your teams can find the right content when searching in Guru?
I know that some of our successful customers take a two-pronged approach to improving search results:
Use best practices when creating or updating content to make it surface in appropriate search results
Teach your teams how to use search filters and favorite cards to narrow down to the content they need
Incorporating both tactics is a great strategy, especially when you have a ton of content and your reps are looking for that one piece of information they need at the moment they need it.
Making Content Easier to Find
Here are some action items to tackle that will improve content for search:
1. Title Check
Use your Guru analytics to compare Searches Producing Results and Searches Producing No Results to understand how your users are searching for content. Update card titles to make them more findable.
2. Archive Old Content
Use the Card Manager filters to find Cards that haven't been viewed in the past six months and consider archiving content that isn’t needed.
Train Teams to Improve Their Search Results
Educate your end-users on features like favorites lists, and on the keywords you've found surface the Cards they need most.
Perform a search (either with filters or without filters). Once you get results, select the "Display My Favorites Only" checkbox. Now out of the search results, you will only see those Cards that you have previously favorited.
Filtering by Tag or Collection
You can filter with multiple Collections and tags at once. To do so, either use the shortcuts (! for Collections and # for tags) or select the filter icon. This will exclude all other Collections and tags.
Have you seen success from these strategies or other tactics like creating tagging structures, for instance?I know that
Best answer by Chris AlemanView original