After addressing questions from the “Ask an Expert” feature, I see two options to either Archive question or Dismiss. Is there a difference between the two actions?
What is best practice if you want to make sure you have access to questions/answers for historical reference but would also like to clear out your inbox?
Example 1: Clicking the red X in the “Questions - Inbox” prompts you to “dismiss” :
Example 2: Clicking the “Archive question” at the bottom of the open questions page:
Morning
The reasoning for dismissal is that people often want to keep their Questions Inbox "clean" by removing questions that are better suited for someone else to answer. If you are the sole answerer, you can also reassign the question to another person or Group.
Hope this helps!
Thank you
It would be helpful to be able to export and 1) distribute to other team members who may be answering, 2) keep a record for historical purposes. If there is way currently to do this, please feel free to direct me.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
