Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step six of the Guru Anniversary Challenge.
Today we’ll be reflecting on knowledge gaps you’ve been able to fill in your year with Guru. These will come anecdotally as you reflect on the year.
What questions came up in your team chat tool/Slack that were turned into Guru Cards? Did you expand to a new department this year, and create knowledge for a people ops collection or product collection?
One way customers tend to find knowledge gaps and create Cards is by looking at the searches producing no results, and spinning up those keywords into optimized Guru Cards.
Share an example knowledge gap you filled in your year with Guru!
To review searches producing no results:
- Web App: Go to the web app (app.getguru.com) and the initial dashboard will display the trust score. You can always return to the dashboard by clicking the 'G' icon in the left hand corner of the navigation bar.
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Navigate to the overview tab in analytics.
- In the top left, change the Date to be “In the Year XXXX”. Note: you may want to adjust this, depending on what window of time you’d like to measure with Guru. I recommend matching this to your approach in Step 1! Decide on a timeline and keep it consistent for reporting to come!
- Refresh!
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Look at the bottom half of the screen for searches producing results and searches producing no results. What are some funny/surprising terms your team was searching for?
Don’t forget to share findings after completing the Guru Anniversary Challenge in this post to grab your exclusive badge!
P.S. New to Guru Analytics? Learn more in these help center articles: