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Our team is working on a clean-up of information across the company. One of the projects is to go through the entire duplicate detection process. In attempting to audit all issues across our collections, we noticed that there are some limitations to the duplicate detection feature:It only displays 20 groups at a time. There is no export/format in which we can view all duplicates in one view. The dismissal process resets after 2 weeks.Are there any plans to optimize the feature, so that there is easier accessibility for us to see everything in one location? I’d also like to hear of other ideas or wants from the duplicate detection altogether.
Has anyone had issues lately with card updates not being saved in draft mode? Recently several users have lost their changes made in draft mode. Not sure what the exact cause is. I wonder if when multiple collaborators are viewing the document that a less updated version is overriding the newest version? Or if the user has the draft tab open, but their SSO instance has expired, the screen is not obvious with showing that changes are no longer being saved. Do we have access to previous versions of the document in the backend? Similar to how google docs works?
What is the problem? We have some content that would be ideal to live across many cards (like specific code for troubleshooting), but only be updated in one place. Who is it a problem for? Technical users How do you solve the problem today? Typically make a single card, even for a very small amount of code that is G card linked over and over in cards. How would you ideally solve the problem? Consider something like notion’s synced blocks. How big is the problem (business impact, frequency of impact etc.)? Synced content (like this and cards living in multiple collections) is the most requested feature at our company.
What is the problem? Our entire company is using Guru, which is great, but it also means we have 3000+ cards. It is already overwhelming with some searches (hundreds of cards given Guru’s search strategy of alternate forms and synonyms). We have some collections that are integrations with other tools or where we know for certain the content we are looking for doesn’t live, so it would be great to be able to exclude content from the search from the outset or upon getting the results. Who is it a problem for? All users How do you solve the problem today? Individually select all the collections it could possibly live in and/or wade through massive search results. How would you ideally solve the problem? Give the option to exclude collections. I have also seen other request the ability to exclude tags (though we aren’t using tags significantly yet). How big is the problem (business impact, frequency of impact etc.)? Anything we can do to craft our search results to make them mo
Anchors (links) for cards paragraphs (verification status, deep linking, comments and translation)Open
This is a stretch that probably won’t be considered, but I still think it’s interesting to consider.The idea would be to allow doing a few operations on paragraphs, rather than always the whole card.Unverify a single paragraph, it might be not true, but the rest of the card might still be valid. Until someone re-verifies it, the teams can still trust the rest of the card. The card verification status would then be “partial” or something like that. Linking to a specific paragraph of a card. Commenting on a specific paragraph of a card. Translating would take advantage of this, allowing for bitexts for example.If a paragraph cannot be track, everything previously said can fall back to the whole card, so “weak” paragraph identifiers (which can be lost when deleting a paragraph) would probably be fine.I’m aware I can break cards in smaller cards, but this is not always practical for information consumers.
What is the problem? When collaborating on anything written, many users want to only suggest changes or want changes suggested to them with the ability to accept/reject. Who is it a problem for? Many users who rely on drafting content in Google docs since it has this functionality. How do you solve the problem today? Users start in google docs to collaborate, accept/reject suggestions, then move over final product to Guru. How would you ideally solve the problem? Add a suggest mode on drafts like Google docs. How big is the problem (business impact, frequency of impact etc.)? The majority of our users start in Google docs and doing so has an extra step in the workflow which could be made more efficient by starting/staying in Guru. Also because a google doc then has to be deleted or deprecated after moving it to Guru to reduce confusion.
Hello- seeking Help from Guru team as the “contact Guru support” button is not working. We have another incident where someone accidentally archived ALL cards vs their own. I can see over 5,000 cards archive but I only want to restore the ones archived within the past couple of hours or by the person who has archived them all. When I tried to restore all cards from one collection, it restored them but did not go in their designated folders.Can someone please assist me asap?Thanks!
It would be incredible if leads/admins could upload their own style guide or content guide (this may be internal, company specific, etc.) so that we can have more useful Assist functionality. Using this feature could align new card content with company specific standards - spellings, brand names, style suggestions, etc.Basically, if we had more room here to train Assist, we could include more rules and style guidelines.I suppose this is similar to what people may be doing with private GPTs today.
Many of my users forget to check where a card they are about to archive is linked before archiving the card. Since it requires navigating to a different “tab” of the card, it would be so helpful if at the already existing warning message added a reminder to check where the card is linked first (or even links to the tab where they can find that).
Context: We have a lot of cards in our instance and some team collections have ~300 cards. Sometimes we find a lot of cards expire at the same time (for instance, we just had 200 expire b/c we had migrated them all from another base). In this case we do have a larger verifier group over these cards. We know people were viewing and using those cards during their year interval, but because there wasn’t a ton of cases where non-verifier authors made changes (where the cards fell unverified and a verifier had to verify it), it resulted in 2/3 of the collection being unverified at once.It’s not intuitive to have to go into edit mode and make one small change (like adding a space) to be able to even get the option to verify/publish, nor is it top of mind to think about verifying a card that doesn’t need any edits, despite how much that would help us verify better throughout the interval. If a verifier is on a published card and they just used it and know it’s up-to-date, It would be great if
It needs to be possible to link directly to a subheader in a Guru card so you can point people directly to that section of a card. While cards should be short and easily digestible, they’ll still need subheader content, and we should be able to direct users immediately to that content without them needing to scroll.
Inline comments are live on published CardsRelease Note
Hi Community 👋 I’m back with an update that I hope will make some of your days: inline comments are now live on published Cards! We’ve seen feedback about this (with over 80 votes) shared in the Community so we’re happy to announce that now users are able to attach their comments to specific content within a Card. This feature works similarly to other apps your teams are likely using, so we hope it makes communication much easier.To leave an inline comment, highlight the text you’d like to comment on. A small pop-up menu will appear above the highlighted area. Click the pop-up to open a comment box to the right of the Card content and reveal other open comments on the Card. When leaving a comment, you can choose to tag another user or group to alert them to your comment, just like in the previous experience. Inline comments can be attached to text elements (lists, Card titles, headers, paragraphs, etc.) tables, and code blocks. With this move away from general Card comments, existing
hello another crazy idea! it would be kinda cool if there could be inline commenting like in Google Docs on cards. I think that NOT having that prevents us from developing stuff directly in Guru. even if it's something that could be turned off/on by the card owner so that maybe during a development of the card, it's enabled. but once published, it's off. or rather, might also be helpful if someone who is a Read Only user can highlight a particular line as the reason they're requesting verification. Lmk if that does not make sense!
Inline comments on draft Cards are here!Release Note
Following up on our release of inline comments on published Cards, we’re now introducing inline comments for drafts. Share feedback with authors right within the collaborative drafting experience. No need to leave Guru to work together on company knowledge! Leaving a comment on a draft works just like leaving a comment on a published Card. Highlight the text you’d like to attach the comment to, write your note, and click Save. Authors can respond to and resolve comments while in draft mode. Comments left in drafts will be automatically deleted when publishing so editing activities don’t confuse people who are not a part of that process. But don’t worry–Guru will remind the publisher of this fact so they won’t be surprised! Check out more information about working with inline comments in the help center.
Hey everyone 👋With our recent launch, Admins now have the ability to fully customize the Assist actions for authors across their Guru Workspace. So we’ve been thinking – what custom prompts are you using to build out your library for your SMEs?Personally, I’ve been loving prompts as a way to improve existing content. Some of my favorites are:Find and replace (insert existing keyword here) with (insert new keyword here) Add emojis [in the body of the text, headers, etc].We’ve curated some best practices for writing custom prompts here in our Help Center, but want to hear from you. What custom prompts have you tested to make content better, faster?
Hi all - I think I’m late to the game on this from the recent changes. On the old publish experience, authors could see the difference in the verification date based on the action if they clicked the ⓘ icon near the Publish vs. Publish and Verify options. Is there anywhere else they can see that distinction in dates? I just want to make sure I’m not overlooking it. If not, I’ll update my users.
Hi all - The “Card File Link Viewed” is one of the many actions the analytics tracks. We don’t have any files attached to our cards, so I’m wondering what else this action might include or reflect that I’m not considering, as we definitely show records of the action. Many thanks!
Hi, Guru Community! 👋 We have exciting news: Guru is nominated for “Best Help Center” in the Support Driven Community Awards. Your thoughtful questions and ideas are what enable us to build the internal feedback loops, enriching our documentation over time. This recognition truly acknowledges how each of you has contributed to building out this resource. Thank you! 🎉Voting in the Support Driven Community Awards is now open through November 30th. If you’ve had a great experience with Guru’s documentation, please consider taking a few minutes to vote. 🗳️Here's how:Navigate to one of the category pages, like Best Help Center. Click Sign In in any tile on the page. Log in with your Google credentials. Click this link to navigate back to Best Help Center. Click the Vote button beneath Guru's tile.
I know the current solution for using one public Guru card as a “landing page” and then having a table of contents link out to other public cards. I think it would be more time saving and helpful to have the ability to make an entire board public, so that if a set of Guru cards needs to be shared externally to a client they have what they need. The table of contents on a “landing page” guru card is a bit time consuming and it would be great to just assign a board to be public.
What is the problem?The only option to share public URL’s is to share a getguru.com URL. We are wanting to use Guru to work with our clients. In a business to business knowledge sharing, it much more professional to share a branded url like knowledge.mybrand.com/xyz as opposed to https://app.getguru.com/boards/xyz. Guru uses https://www.insided.com to run this community and chose to run it from https://community.getguru.com because it wanted to brand the portal and share content with their customers. Who is it a problem for?Our customer service personal who will be using Guru to share Guru public knowledgeable articles with our customers.How do you solve the problem today?Currently I’m on the fence with sticking with Guru or looking for an alternative option. If we stayed, we would be forced to share the public URLs that look like https://app.getguru.com/boards/xyzHow would you ideally solve the problem?Allow us to brand our URLs with a custom domain like knowledge.mybrand.comHow big i
We have some users who use the Slack mobile app and we are wondering if there could be some improvements for Guru cards viewed there. Long pressing on the Guru card title doesn’t provide an option to copy the link. I actually don’t see this option when using the Slack web app either. Only the Slack desktop app allows a quick way to copy the card link from Slack (unless I’m missing something totally). We often have people needing to share cards in slack, and some are not as inclined use the Guru app shortcuts to “post to the channel” (they are almost always wanting to post in a thread) and the “Answer with a card” shortcut is cumbersome because it takes the entire message as the keywords and almost always has to be edited. We also can’t copy specific text from the guru card in the slack mobile app to past into a conversation, like you can in the Slack web app and Slack desktop app.
Commenting on Draft CardsDuplicate
Really love the new(ish) shared draft cards feature. Whilst using drafts, sometimes I find that it would be more appropriate for me to comment on a draft rather than just alter the draft. Would it be possible to look to add the commenting feature to draft cards? It would be super helpful when reviewing drafts and getting feedback on them.
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