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38 Posts
Ivy Elgarten
Ivy ElgartenKnewbie
Include Answers/AI questions in all usage reportsOpen

I’m struggling to make any real use of Guru analytics because they don’t include asking AI a question in the Group Impact or Group/User Drilldown reports. For my company, asking Guru a question is the #1 way most everyone is using Guru (apart from folks who are creating content in Guru). In order to measure Guru adoption across teams, we need to be able to see AI questions/answers reflected in the Group Impact and Group Drilldown reports. This way, we can get a holistic answer to the question “Are our employees consistently using Guru to look for information?” What I’d like to see in Analytics is:Under Group Impact > Feature Usage by Group, one of the measurements should be “AI searched” or something along those lines.  Under the Group and User Drilldown dashboard, AI search should also be included as an Action in the “Top Actions” report, and as an Event in the Events by User report.If anyone has a workaround to be able to see a holistic view of Guru adoption (including the use of

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100
Ivy Elgarten
Shelby Frimodig
Shelby FrimodigKnewbie
Listing card author when they are not approved to verifyOpen

We leverage the approval workflow and are struggling because we’d like to recognize authors.  Currently we are unable to do that as all reporting shows the author as the person who verified the card, not the one who created it.  Additionally, when those that created cards want to look back at what they created, they are unable to do so because they aren’t listed as the author.  

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100
Shelby Frimodig
Abbey Florence
Abbey FlorenceSmart Cookie
Numbered List OptionsOpen

Hi all! We are a pretty formal university and need to format our policies and procedures with “traditional” numbering styles like roman numerals or 1.1>1.1.1. Is there anything on the roadmap to allow authors to select an alternative list option?Right now we are using a bulleted list and then starting the line with the true header, but that’s not great from a presentation standpoint. 

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Annette Longos
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Bob BarraccaKnewbie
Add the ability to set a default knowledge agent for users and/or groupsOpen

I would like the ability to set a default knowledge agent for specific users and/or groups.  Guru has primarily been used by our customer support team for accessing cards related to user issues.  We are expanding to now use Guru as a company-wide knowledge base which will include cards on many internal topics from IT, HR, Finance, etc… All users will have access to this content.  For our customer support team, we would like their default search to only be in the collections related to user issues.  If they want to search for an internal IT or HR card they can switch to the Guru (or some other custom) knowledge agent to search all collections.  This would be most easily achieved by setting the Customer Support group to default to the Customer Support knowledge agent which is limited to the Customer Support collection.

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Amber Middlebrook
Amber MiddlebrookKnewbie
asked in Q&A
Is there a way to create a page within a collection?

We have a lot of content knowledge that could be great as a page for training purposes. However, I cannot find a way to add a page to a collection. This way instead of searching or using knowledge agents, our new hires could have access to the cards, videos, webinars, podcasts, slide decks and other information they need about a specific topic all on one page with of course a block on cards you should check out for further discovery and deeper dives. This could also serve a double purpose of helping the new hires learn how to use and navigate through Guru. Any advice would be appreciated. 

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Amber Middlebrook
Theresa
TheresaKnewbie
asked in API & Integrations
Extension Not Opening

On occasion I have noticed that that the chrome extension will not pop open.  Our team has attempted to troubleshoot in a variety of ways including signing out/back in, opening a new tab, pinning/unpinning the extension. Has anyone else experienced this?  What tip and or tricks have you found to help nudge the extension to start working? 

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RebaMitchell
Community Manager
Ivy Elgarten
Ivy ElgartenKnewbie
Bug - Guru AI answers does not accurately read from tablesOpen

Guru’s AI answers functionality doesn’t accurately read information from tables. I’ve tried adjusting the tables many times, but I consistently see the AI giving blatantly wrong answers to questions that are clearly marked as Yes/No within a table. I’ve written into Support about this, and they have acknowledged it as a bug and suggested that I move everything into Google Sheets or translate the tables into full sentences. Both of these solutions seem inadequate to me and would require a huge lift to migrate a ton of content that we just put into Guru back out of Guru and then link it as a source.  Is there an update on when the AI will be able to reliably read content from tables? Or any guidelines as to how to make the tables more legible to the AI answers?

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Ivy Elgarten
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Duncan GlendinningKnewbie
asked in Q&A
Confirmation of Knowledge

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh their understanding. The issue her

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Benjamin Landman
Benjamin LandmanKnewbie
Improve searches with no results by dealing with typos, misspellings, and synonymsOpen

There are always some searches that produce no results. The majority of them seem to be misspellings or typos. What I suggest is to add the ability to create a "dictionary". If an administrator sees any search term producing no results that is a misspelling or typo, he/she could click on such term and enter the correct term. So, if a user searches with incorrect misspelling in the future, the system would automatically direct the search to the correct word.

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Brittany Jardon
Noah Carpenter
Community Manager
Noah CarpenterGuru Product Team
March Release Round Up

Howdy! It’s time for the March Release Round Up!March was a busy month for us, shipping these updates and working on some exciting changes around permissions, the AITC and more. So read all about it and come back next month for what should be a very exciting edition!We always appreciate any and all feedback, questions, comments so sound off below if you have something to share!  Answer DetailsAnswer Details is a MAJOR upgrade to the Answers user experience that provides context about how a particular answer was arrived at. You can now see what keywords were used for the search/answer, what sources were used, and by far the most exciting: a detailed explanation of how the keywords and sources were used to generate the answer.  Smart Unfurl Smart unfurl allows you to easily add rich media to cards and pages simply by pasting a link! When pasting a Guru card, Guru profile, Google link or external link - there is now a small popover menu that allows the link to be pasted in a number of dif

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Noah Carpenter
Community Manager
Alex Kopco
Alex KopcoKnewbie
Rippling HRIS SupportOpen

Please add HRIS support for Rippling! I was disappointed to find out only after I had paid and started getting our account set up that Rippling HRIS support was removed. This is a widely known, well-loved platform. Please prioritize!

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Yago De Quay
Yago De QuayKnewbie
Freshdesk articlesOpen

  What is the problem? I have Freshdesk articles that should be used as sources of information. Who is it a problem for? Product manager, sales, QA How do you solve the problem today? If I have a question where the answer in in Freshdesk, I don’t user Guru, I rummage through the Freshdesk articles to find the answer.  How would you ideally solve the problem? Guru ingests Freshdesk articles, and uses them as sources for answers.  How big is the problem (business impact, frequency of impact etc.)? Frequency: Once a week. Impact: Annoyance, but also distrust of Guru’s answers.This problem makes it harder to sell the idea of using Guru to my company. 

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282
Ivan Lay
Amanda English
Amanda EnglishKnewbie
Draft Options - Duplicates and Saving Multiple VersionsOpen

Hello!I wanted to bring up 2 features our team realized would be helpful:Being able to create a duplicate of a draft; Being able to save multiple versions of a draft.​​​We have run into a few situations where a process is launching in parts over time, where we have built the full resource out with all upcoming information, but due to our needs, only specific parts of the process need to show at a time as each part of the launch occurs. It would be beneficial to be able to save the additional information somewhere to easily copy or publish as needed, instead of needing to either create and save an entirely new draft, or re-do the information down the road.We have also run into situations where we are playing around with the best way to show the information or make minor changes to parts of a draft, where it would be beneficial to have the option to save multiple versions of a draft, and identify them separately.Thank you!

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Michael Groholski
Ashley Gordon
Ashley GordonSmart Cookie
Make it possible to link directly to a subheaderScheduled

It needs to be possible to link directly to a subheader in a Guru card so you can point people directly to that section of a card. While cards should be short and easily digestible, they’ll still need subheader content, and we should be able to direct users immediately to that content without them needing to scroll. It is really important to be able to not only reference headers between Guru cards, but also link to them externally, such as in a Slack message.

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Noah Carpenter
Community Manager
Lindsey Clopp
Lindsey CloppKnewbie
asked in Q&A
Did Summarize Action Items go away?

I used to use the summarize action items when writing a card, and now it doesn’t give me that prompt anymore. Am I missing something?

111
RebaMitchell
Community Manager
Chelsea Sree Ramchetty
Chelsea Sree RamchettyKnewbie
Folder ManagementOpen

It would be really great if there was an option to move folders into another Folder as a subfolder instead of having to re-assign the cards and re-create the folder as a subfolder. For example I have a Folder called Procedures that I would like to move under the folder named Engagement Processes and include the cards assigned to Procedures, but I do not see an option to do that right now. 

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Chelsea Sree Ramchetty
Claire Cargill
Claire CargillKnewbie
Ability to select specific Guru cards or folder sections as Sources for Knowledge AgentsOpen

We want the ability to select individual (and multiple) Guru cards as a Source for knowledge agents instead of a whole Guru collection so that we can better manage the knowledge the agent is operating off of.  Currently we have some Guru collections that are structured in a non-conducive way that doesn’t allow us to select the whole collection as a Source - this is because there may be sensitive information we don’t want to plug into an AI tool that live within specific cards within a given collection.  Having the ability to select Sources more granularly would allow us to create many more knowledge agents and control security of information better. 

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Claire Cargill
Brianna Zoffka
Brianna ZoffkaSmart Cookie
asked in Q&A
How to bulk upload/create cards by CSV?

have you guys ever thought about implementing a bulk upload feature via csv? for instance, we just launched a new product and have tons of FAQ's that we are putting in one by one. i would love to have been able to put those in a sheet and upload. i could then fill in the context if necessary. this also came up with our CSM team. they all worked as a group to put together plays for objection handling but they were all built together outside of guru. so they then had to put them in guru but wished to be able to bulk upload

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Jeff Risley
T
Tori GarciaKnewbie
asked in Q&A
Guru Page Product Feedback

I created my first Guru Page, and the page was fairly intuitive and easy to set up. With that said, I have some feedback that I thought I would share: It would be great if we can add in a clickable navigation bar at the top of the page, and allows you to embed hyperlinks to click into specific headlines located within the page. The goal of this would be to show essentially a table of contents (what’s included on the page) and give users the ability to click directly to a specific part of the page without having to scroll.  The Page Title font is way too small and looks silly, if I’m being totally honest. I recognize that we need a title for the page, but it would be nice to be able to hide the title on the page.  It would also be nice if there were some page formatting options, like adding a line to separate topics (I guess you should do that by uploading an image) or headers with different color backgrounds to show content separation throughout the page. 

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Noah Carpenter
Community Manager
Michael Groholski
Michael GroholskiKnewbie
asked in Q&A
Will Guru ever have the ability to create Knowledge blocks or reusable content snippets?

Just curious if there is any talk of incorporating knowledge blocks or snippets in Guru?I would be helpful if could have the ability to create reusable content blocks with their own access controls that could be added to multiple knowledge cards.  We often have multiple cards that have repeated instructions so if those instructions needed to be updated we could just update the content block once and all associated cards will reflect the change automatically. 

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Noah Carpenter
Community Manager
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Brooke DebonoKnewbie
posted in Q&A
Page content keeps getting deleted!

Is anyone experiencing the same issue? We have created numerous pages, whenever we edit one - another one malfunctions - we have already lost the content of two pages and I am unable to retreive the original content that we have been working on for weeks.Guru reached out to say the issue has been fixed, but we have experienced it again this morning.

382
Xenia Kaepernick
Mark Alcarez
Mark AlcarezKnewbie
Impersonate and VerifyOpen

Problem: A card creator confirms a card is valid via Instant Message. The admin goes in verifies, and then as a result, that admin is then made verifier, rather than the creator.  Solution: Be able to impersonate a user when verifying, thus retaining original creator/verifier status.  

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Rebecca Downey
Rebecca Downey
Alphabetize Cards within a folder (formerly "board")Open

I believe this to be a super simple ask, but, would love to have the ability to alphabetize cards within a folder!! Right now, we are attempting to keep it manually organized, but with new verifiers coming into the tool all the time, we'd like to be able to keep it consistent and easy to sort automatically!

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Ewan Farry
Brad Nix
Brad NixKnewbie
Video PlaylistsOpen

I wish we could embed YouTube/Vimeo Playlists in addition to single video embeds in Pages. 

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Brad Nix
Cassie Alter
Cassie AlterKnewbie
Collapsible sections look wonky for non-title casesComplete

Hello! When you use the collapsible sections and the main text at the top is “normal text” rather than a title, the arrow is set just above the text instead of next to it. Small issue, but it’s not pretty and that bothers me.

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