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Tim RobinsonKnewbie

Announcements Reader AnalyticsScheduled

It would be great if we could see who has read announcements that have been pushed out as part of the reports section rather than being exported as a csv. The benefit of this is that we would see a live update of it and keep it in house, rather than having to leave Guru to view it. An added bonus would be that managers get alerted if an announcement has a low read rate. For example, after one week if it’s at 38%, management get an alert so we know to chase people up.

Bulk move cards to sectionsOpen

I'm not sure how useful this would be for others but I thought I'd throw it out here anyway. We're currently going through a massive migration to Guru (i'm talking *thousands* of documents being converted to cards) and a lot of that is coming in quite messily. A lot of my stakeholders are lamenting over not being able to drag and drop multiple Cards into a new Board or Section during their clean-up and instead having to do it card by card. Card Manager is there for bulk moving cards onto boards, but then they have to go back to the collection anyway to move the cards into each section one by one. Being able to bulk select and drag+drop from inside a collection would be a game-changer for clean-up and reorg.

Add an Analytics Role to permissionsOpen

Currently the only options to allow review of content analytics is to assign a Group or individual the Role of Author. This has two secondary effects:Authors have the ability to view analytics on content and draw conclusions about the content. Depending on whether the knowledge management methodology in practice focuses on activities rather than behaviors, access to action-level analytics can potentially bias the understanding of content value and / or activities within the knowledge ecosystem. Analysts working to understand and report on content have the potential to influence metrics such as viewed, copied, etc. Depending on whether users with analytics access are supposed to be contributing to the knowledge ecosystem and how careful they are when taking actions within the knowledge base (ex. reviewing content for quality / copying card links) this may or may not introduce bias to the analytics data.

Nicole ObstGuru Product Team

Announcements updates: new options for tracking engagement, commenting, and notificationsRelease Note

Hi Guru Community 👋🏻 For the past weeks, we’ve been learning about the exciting ways customers are using announcements in Guru. We’ve seen how important it is for the leaders and execs who send announcements to see how their teams are connecting with the information they share. That’s why we’re releasing a series of enhancements to announcements that will help you see and understand engagement. Note: Announcements are available on Builder plan and above. Here’s what’s new for you starting today: See announcement engagement on the Card: Beneath the announcement comment, you’ll see engagement stats. Quickly see the read rate percentage for the announcement (“read rate” is the percentage of people who’ve clicked the “I Read It” button that appears on the announcement). Clicking the read rate text will show expanded engagement information: read rate, open rate, and the names of all users who have received the announcement and whether or not they’ve read it. Before this release, individu

Chris AndersonCommunity Manager

posted in Fun and celebrations

New member introductions

Welcome to the Guru Community, we’re thrilled that you’re here with us! Help others get to know you - in a comment below, introduce yourself with your name, role, company, and what brings you to the community :) After you introduce yourself, think about what you're looking to learn about from others and create new Q&A post to get input from the Community!We can’t wait to meet you and see you in the discussion!

Inline commentsOpen

hello another crazy idea! it would be kinda cool if there could be inline commenting like in Google Docs on cards. I think that NOT having that prevents us from developing stuff directly in Guru. even if it's something that could be turned off/on by the card owner so that maybe during a development of the card, it's enabled. but once published, it's off. or rather, might also be helpful if someone who is a Read Only user can highlight a particular line as the reason they're requesting verification. Lmk if that does not make sense!

Devin LubyKnewbie

Pinned Collections don't scroll in UIOpen

Raising that when you pin a certain number collection to your sidebar that extend past the viewport, there is no option to scroll. Unless you have a larger screen, they’re just lost below the fold. This should be updated so when the window is resized or collections extend past the viewport, you get a scroll option so you can still access your pinned collections.

TylerKnewbie

Implement shared draftsOpen

As my team grows, I find peer review becoming increasingly important. When it comes to drafting Guru content we often want to get our team’s eyes on our work for both net new content and updates to pre-existing cards. What we’re struggling with currently is that if I make a draft of a card, only I can see that draft which is therefore unable to be reviewed by a peer.We find ourselves often first generating drafts in Google Docs or Confluence to review and make adjustments and then in turn editing the relevant Guru content or making new cards. If shared drafts were created (i.e. everyone in the same Guru group could access drafts) or if drafts existed at the card-level (i.e. if I edit a card and then save the draft and my colleague edits the card, the draft I made appears) it’d allow for more meaningful collaboration to take place directly in Guru instead.With the introduction of Templates a while back, adding this feature would further refine operational efficiency when it comes to gen

Jessica VelezKnewbie

Ability to filter and sort long list of search resultsComplete

Hi Team Guru! I brought this up within our slack channel and was routed here by one of my colleagues.ProblemWe have so much information on Guru that for certain groups (international teams) it is hard to find the information they are looking for without long scrolling or opting in/out of search within only one collection or all collections to find which information applies to them specifically.Possible solutionI, therefore, wondered if it was possible to assign “primary” groups to people with access to multiple collections? This would ensure that the smaller but primary collection would populate results first and then from the main and bigger collection next (as secondary collection) when using the search bar. This way employees see immediately if there is localized/unique knowledge for them within their collection, and if nothing populates they can be sure the information from the secondary/larger collection applies to them.

Laura Desmond-BlackGuru Product Team

New: filters for search results in the web appEnhancement

Hi everyone, We’re very happy to announce the release of filters for search results in the Guru web app! This is a feature that you’ve requested, so it’s extra-fun for us to let you know this enhancement is live. Now, when you use the search function in the web app, you’ll see a variety of filter options on the right side of your search results. This update makes filtering search results faster and more intuitive. You can now filter your results by:Collections: you’ll be able select multiple options from the Collections where matches were found. Tags: select multiple options from the top 100 tags found on Cards in the search results. Author: see Cards written by a specific person. Verified cards: see only Cards that are verified. Favorites: see only Cards that you’ve favorited (this is a pre-existing feature that has been moved into the new experience). Ready to give it a try? Here’s how it works:Type your search terms in the search bar and hit enter. On the search results page, choose

Abbey FlorenceKnewbie

Block Quotes on Public Cards

Hi All, We noticed this morning that block quote styling looks different within the Guru interface versus a public card. Is that supposed to happen? Is there a fix in place to standardize the formatting? Thanks!Abbey

Subscribe to cards to get notifications for when card is updatedScheduled

This may have been mentioned before, but a common ask by my users is to be able to subscribe to card updates and get notified when something is changed. These users would not be card verifiers, just people on the team that want to be notified of changes. Maybe have an option in addition to 'Save' and 'Save and Verify', something like 'Save and Verify and Notify' Bonus points for the ability to subscribe a group to card updated notifications (and maybe even card creations on a board/board group). Double bonus points if users could create groups for this ad hoc within a collection without needing to be funneled through requests to the admin.

Ryan RKnewbie

Add Tags in cards to track team member tasksOpen

We have been using Guru for over a year to write down all the company’s internal processes and procedures… and I feel like we still have 90% more of our SOP’s still to write. Sometimes we might need write down instructions on how to “Add someone to a system” for a new employee. But while writing the part the employee needs now you might realize that we also need a section in the card for removing someone from the system, and modifying their account and you realize to add/remove/modify you need information half described in another card… but you don’t have time for writing all of that right now, you just need to get the one piece written. But you also need a good way to say “this chapter to be written later”. Even better is if there would be a screen in the account that tells people all the sections that still need to be written. Write now our way of marking a section that needs to be written is writing “TODO: <fast and dirty description of what needs to be written at a later date&gt

SuzuKnewbie

Linking multiple cards together in a custom breadcrumb/table of contents macroOpen

What is the problem? As we migrate content into Guru, we are dividing larger pages into individual cards that are related to the same topic. For example, we have one long page that goes over navigation of a core system that has been divided into 11 cards. These cards are located in a section within a board and all the cards in that section relate to that product, and there are many many cards for various processes related to the product.Another example would be a long process guide that can be broken into multiple steps by putting each step on its own card, but that presents a problem if the process needs to be followed step by step--users would either have to know where to find the next step in the hierarchy, search for it, or we have to manually link all the steps to one another, which is a huge lift. Even more of a lift if you have a process with branching paths or that you can jump around in. E.g. If x, do 1; if y, do 2. If z does not apply, skip to step 7. Who is it a proble

BethAnne FreundSmart Cookie

Differentiate between verification ability vs. responsibility (more granular verification settings and/or verification notification settings)Open

What is the problem?For many of our cards, we’d like to give a large group the ability to verify content, while still having a smaller team within that group responsible for making sure the cards stay verified. This is to more closely align with the KCS concept of “collective ownership.” To be a little more specific about our case:Ideally, any support agent could (and should) verify a card whenever they use it in the course of their support work (as long as they know nothing is incorrect, of course), starting the verification interval over again and potentially even keeping frequently used cards perpetually verified. For any cards that do expire or where someone specifically requests verification because something is out of date, etc., a smaller group (Docs) within the Support team would then actually be responsible for reviewing the content and verifying the card. (There shouldn’t be a bystander problem here, because the Docs team knows that they are ultimately the ones responsible an

Laura Desmond-BlackGuru Product Team

Seeking feedback: how do you find out that knowledge in Guru has changed?

Hi Community!I’m Laura and I’m on the Product Management team here at Guru. Historically I’ve been focused on search and discovery–you may have seen me jump into conversations related to those areas here before. Recently, along with Kate, from our Design team, I’ve started to look into a new area and we are at the point where it would be wonderful to have your input on what we’re considering. Generally the goals of working on this new area are to: Help you work confidently by surfacing information that’s valuable but not getting explicitly sent to you through channels like announcements. Help you keep up with changes to information you rely on so you know you have the most current information available. Overall this should reduce the effort it takes to find information you need, and make it easier for you to stay up to date. To give you a clearer sense of what the outcome of this research might be, we are currently looking to understand how people interact with favorites, how people

Kaitlin WarrenScholar

More Knowledge Alerts AnalyticsOpen

It would be great if the analytics for Knowledge Alerts were a bit more user friendly. Right now, if you want to see the info on a specific set of users and whether or not they're reading their KAs, you'd need to create a specific group and send individual KAs to get separate sets of data. It would be great if the analytics for that feature were similar to the analytics section in general where you can easily filter through and get the specific sets of data you need. :thumbsup:

Fabrizio VenaKnewbie

Add group filter to Knowledge Alert readership reportOpen

Is there a way to add the “groups” filter in the Knowledge Alert readership report?Basically, when doing reporting, we would like to exclude certain groups, as we know they will barely check the alerts and would decrease the readership %. Indeed, we could exclude them upfront and do not send the alert to that group. Just wondering if adding a filter on the report is something easy to sort out.

Diana SimmonsKnewbie

Highlight information changed when sending knowledge alertsOpen

Happy Friday Guru Team!! This feels like a big ask BUT... When we have updates to cards, I only send out knowledge alerts for the "most important" updates so our team isn't overburdened with alerts. In an effort to get changes communicated to the team quickly, I'm wondering if it would be possible to have changed content highlighted in some way on cards as a temporary function? Example in image. This would help our more senior team members, who usually fly through the steps and aren't necessarily paying super close attention, to know what may be brand new for them. And it could automatically disappear after say a month? or maybe we could even determine how long the "new content" is highlighted? Dreaming over here Thanks!

brookethebatmanBrainiac

Add a draft and publish approval workflowOpen

Just submitting an oldie but goldie with a new related request to it: I'd really appreciate being able to only give draft + edit access to my SMEs but the power to publish would only be by me and potentially in the future, a team of qualified doc owners. *I'm really struggling to stay on top of what my SMEs are creating + their work is usually not formatted well / not condensed well for reading which is where I come in with my technical writing skills!* I know from the thread that Nora mentioned this work got reprioritized, so I'd love to know if there's any updates on this. This really would pave the way for smoother team publishing flows.

Omar CarrascoGuru Product Team

Updated Navigation for Guru’s web appRelease Note

Hello Guru Community 👋I’m excited to announce Guru’s new navigation. There are times when you need to dive deeper into your company’s shared knowledge. Getting oriented to a project in flight, adapting to a new role, or understanding an updated team structure involves looking at information across multiple Cards, stored in Collections and Boards. And if you’re an admin or a subject matter expert (or both!), the process of organizing, adding, or moving information should be simple. Your software should work for you, not the other way around!You go through thousands of micro-interactions with software everyday, and our new navigation is updated to reduce the friction of your interactions with Guru. More intuitive structure, lower cognitive load, smoother micro-interactions, happier you.That’s why we’re releasing a new navigation experience that makes it easier to see where information lives in Guru (and keep it organized once it’s there): Left sidebar navigation: We’ve rearranged our to

Michael GenenkoKnewbie

Easier way to switch between bulleted text and paragraph textOpen

Assume you have a bulleted or a numbered list in card editor:item 1 item 2 item 3Assume you decided that you want to add a paragraph or several paragraphs in the middle of the list. If you try to put the cursor between the elements and hit Enter 2 times, unlike in the editor in this forum, or in MS Word, you will just get 2 empty elements in the list rather than split the list into 2:item 1 item 2 item 3If you just hit the shortcut or press the list button, the whole list will turn to a regular paragraph, that’s also not what I want.Finally, there is an option to press Shift-Enter to add a new line between the elements of the list, which is also not what I wanted - I need a real paragraph.For now I resort to entering the desired paragraphs after the list, then cut the part of the list and paste it after the additional paragraph/paragraphs.

Craig LloydKnewbie

Why are some cards showing revisions made after verification, but no changes were made to the content?

Hello! So my team is dealing with an interesting conundrum. There was a Guru card that was recently verified, but it showed up as a revision in the revision history. However, comparing revisions doesn’t show any changes to the content at all.We’ve only noticed this once so far, but it’s something we want to get to the bottom of because we have a Zapier automation that gathers all Guru cards that have been edited, and this one card that was simply verified made it on this list, even though no edits were made.Does anyone have any insight on what might be happening here?

Andrew MorganKnewbie

Automated Warning for creating public cards with lots of links to internal only cardsOpen

We often create public cards that inadvertently link to internal only cards. Would be good if the product warned about this. It doesn’t result in a good user experience for people who try to click on these links.Is it possible to get a warning? If not, possibly you couldwarn if any links within the public card are internal-only a large percentage of links are internal-only delegate the above to user settings

Laura Desmond-BlackGuru Product Team

Editor rewrite updateRoadmap

Hello everyone, It’s been a while since we checked in with a progress update on the ongoing Editor Rewrite project, which will provide a much better foundation for future development. I’ve recently taken over Product Management duties for the editor, and I wanted to share an update here. The short form of this update is that we hear you, we want to get this right, and to make sure we do, our engineers are hard at work behind the scenes. The longer story is that there’s a lot of effort that goes into adapting an open source editor to our specific setup and in all the places where people access Guru information (the web app, Slack, Teams, mobile…). Plus we need to ensure that editing existing content works well with the new editor once it's released. After a thorough technical investigation we concluded that to do this successfully, we needed to start fresh rather than build on an increasingly shaky foundation. We've been hard at work on just that for the last few quarters--building a

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