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41 Posts
Jimmy Miller
Jimmy MillerSmart Cookie
asked in Beta Program: Guru Answers
Can Answers recognize emoji or symbols?

We use emoji for a variety of shortcuts in our guru knowledge base. Will the AI recognize the significance of a symbol?For example - Our software integrates with 200+ other platforms and in a variety of ways.Some software connects through API, email parser, zapier, or another specific connection point. To help our support reps, we use a ⭐️ next to our preferred connection point. This is faster than reading, because the reps are locating a symbol on a page.Can the AI be trained to recognize the emoji so that an employee or customer could ask it, “What is the best way to connect _______ to _______?,” and Answers would respond with “The best connector would be to use an API.”

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Steph Schulz
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Emili ParrenoKnewbie
asked in Q&A
Assist for Readers settings

Hi there!,There’s an Assist settings under the Collections section where I added a couple of custom actions and I also disabled translations for some languages that we don’t need.When editing I card, those changes are reflected and I can choose the new actions but when reading a card, the translation options don’t reflect my selection, for instance, I disabled Chinese but still allow readers to translate to Chinese and I added Italian but I can’t see it in the Summarize/Translate card dropdown.I’ve been looking for an Assist settings just for Readers but couldn’t find anything.How can I edit the options we present to readers in the Summarize/Translate dropdown?Thanks

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Siobhan_3
Siobhan_3Knewbie
asked in Q&A
Can't paste image when making a card from the extension

This is really interrupting my workflow because I have to open the web app, wait for it load, search for the card, edit, paste, save. It wouldn’t be quite so bad if there was a way to open the card in the web app directly from the card, but all these extra clicks are killing me. 😅 Why can’t I just paste the screenshot in the card I’m creating?   

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Siobhan_3
Allison Bauman
Allison BaumanKnewbie
Delete/Archive AI Training QuestionsOpen

What is the problem? Sometimes questions come through the AI training center that aren’t questions that have a clear answer. I would love if there is a way for us to clean those up, or determine aren’t priority to answer. Additionally we have submitted questions during training that are not real, and would love to option to delete them. See below - “who is the coolest person in IT? Where do I find rainbow kitties?   Who is it a problem for? Experts / admins How do you solve the problem today? No current work around - those questions just remain unanswered/unassigned without the ability to clear out our queue. How would you ideally solve the problem? Allow experts or admins to choose an option that says “will not be answering at this time”, “question is not prioritized” “question is incomplete” - or something similar to clear to queue. How big is the problem (business impact, frequency of impact etc.)? It will affect the analytics we are requesting team members to watch (# of una

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282
David MacVicar
Cassie Alter
Cassie AlterKnewbie
Collapsible sections look wonky for non-title casesComplete

Hello! When you use the collapsible sections and the main text at the top is “normal text” rather than a title, the arrow is set just above the text instead of next to it. Small issue, but it’s not pretty and that bothers me.

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Damon Russell
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Byron CopelandKnewbie
posted in Q&A
Billing - Cotton Patch Cafe

Our payment method has been updated

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RebaMitchell
Community Manager
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Emili ParrenoKnewbie
Assist settings for ReadersOpen

There’s an Assist settings under the Collections section where I added a couple of custom actions and I also disabled translations for some languages that we don’t need.When editing I card, those changes are reflected and I can choose the new actions but when reading a card, the translation options don’t reflect my selection, for instance, I disabled Chinese but still allow readers to translate to Chinese and I added Italian but I can’t see it in the Summarize/Translate card dropdown. I posted a question and I was told that Assist can only be configured for writing and not for reading.Having Assist settings for Readers and being able to customize the Summarize/Translate option would be really useful. Thanks

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Jackie Wages
Jackie Wages
asked in Q&A
Submit company wide announcements

The problem: We have multiple slack channels and departments that are constantly making changes to product and systems.  Often these conversations are with a select group of people not realizing that many other departments could be impacted by these updates.  If you are not in ‘the slack’ channel and do not get tagged, you may miss something very valuable to prep your team or create resources/communications regarding this upcoming change. The Question: Is there a central submission area for the entire organization to submit a ticket for the department's upcoming changes? Could these could be deposited to a central location, where teams can look at a glance in case they need to put measures/training in place for these upcoming departmental changes? Could these be pushed or tagged if you absolutely know a certain needs to be aware of this? But, again, the most important is that this lives on one central repository for all teams and departments to regularly reference.

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Jackie Wages
Jackie Wages
Jackie Wages
asked in Q&A
Automatically push all Guru card updates to one page

The problem:  I don’t want to inundate people with announcements, but I am looking for a central location for important updates to be chronologically preserved for historical reference. Background: I recently attended a Weekly Guru Essentials session, and it was mentioned that you could create an announcements page rather than sending many updates and announcements through the push announcement. Suggestion: Rather than pushing singular announcements, can the card updates be selectively pushed to a central resource, one page that can order updates chronologically?  Maybe even separated with "Last week," "Last Month," etc. So, if someone is off work for a week, they can come to this central page and look at last week's pushes on one single page. 

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Jackie Wages
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Emili ParrenoKnewbie
Admins group can't be selected in Collection permissionsOpen

Hi, here’s what I think it’s a bug. Here’s how to reproduce it:Try to create a group called Admins. You can’t Go to a Collection and try to assign the group Admins, it doesn’t show up in the drop down.I could create a new group with a different name than Admins (Admins-whatever) and assign the admin users, but that would be quite hacky and redundant.Cheers,Emili

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Nicole Ekstrom
Nicole EkstromKnewbie
AI Training center / Name of person who askedOpen

Hi there,I was wondering if there is an option to include the name of the person who asked the question in the AI Training center. At the moment it seems only Admins can see this.The people asking questions belong to different teams with several different team leads. As we have several team leads in the individual collections, they do not see which question belongs to them and which don’t. Having the option to check for the name of their team members would certainly help.Thanks,Nicole

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Nicole Ekstrom
Brittany Jardon
Brittany JardonKnewbie
asked in API & Integrations
Knowledge Checks in Guru - integrations?

We use Guru for all of our knowledge management but have noticed we need to rely on a separate tool (LearnUpon) to create knowledge checks and it requires manually moving Guru card info over into this other tool (to assess understanding of Guru materials). I see this isn’t possible within Guru, but is there a Guru integration that could do this? We are specifically looking to use this for training new hires and new processes.  

213
RebaMitchell
Community Manager
Alex Kopco
Alex KopcoKnewbie
Rippling HRIS SupportOpen

Please add HRIS support for Rippling! I was disappointed to find out only after I had paid and started getting our account set up that Rippling HRIS support was removed. This is a widely known, well-loved platform. Please prioritize!

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Angela HughesKnewbie
Group AccessOpen

Hi there! Wondering if there is an easy way to see what Collections a Group has access to? As far as I know, the only way to see what Collections a Group has access to is by manually scrolling through the Collections list and looking for the Group name listed within the Collections. This is a bit tedious as Collections grow and also leaves room for human error. Would be great if you could go to the Group and see a list of Collections associated with that Group. Thanks so much!

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Caroline Krueger
Community Manager
Elise Kroes
Elise KroesSmart Cookie
posted in Q&A
How does your team maintain knowledge in multiple languages?

Do you have your Guru content in multiple languages at your companies? If so, what solutions do you have for it or what problems are you facing? We now have multiple boards for two different languages and cards with the same content linking to each other. 

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Emma Mifsud TommasiKnewbie
Custom Pages - Enable Tag CodesOpen

Currently, the ‘Home’ page has "Welcome [name]" and we’d like to have this on custom pages. Having the option to add a "Welcome [name]" or "Hey [name]"  message on a custom page admins create would add a very cool personal touch. This is already shown in Guru materials used for marketing purposes and should be available.

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Nicole Ekstrom
Nicole EkstromKnewbie
asked in Q&A
Google slides

Hi team,We added some Google slides as an iframe and I added the Google drive folder to the source but I don’t seem to be able to get the correct content. I tried to find the answer online but wasn’t able to. This link seems to be broken. Any tips and tricks or ideas of what I’m doing wrong?Thanks,Nicole

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Nicole Ekstrom
Nicole Ekstrom
Nicole EkstromKnewbie
asked in Q&A
Trending topics when using workflow in Slack

Hi there,We have a slack channel where we get the team members to fill in a request form (using slack workflow) whenever they have a question/escalation. I applied trending topics but it doesn’t seem to use any content mentioned in there. Is there a way for the trending topics feature to use that content? Ideally only that content and nothing else.Thanks,Nicole

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RebaMitchell
Community Manager
Lydia Mellette
Lydia MelletteSmart Cookie
Custom Pages AnalyticsScheduled

Are analytics available for Pages? Once we launch our custom page, we’d like to know how many user are visiting it.

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344
Noah Carpenter
Community Manager
Christian Rondeau
Christian RondeauKnewbie
Anchors (links) for cards paragraphs (verification status, deep linking, comments and translation)Won't Do

This is a stretch that probably won’t be considered, but I still think it’s interesting to consider.The idea would be to allow doing a few operations on paragraphs, rather than always the whole card.Unverify a single paragraph, it might be not true, but the rest of the card might still be valid. Until someone re-verifies it, the teams can still trust the rest of the card. The card verification status would then be “partial” or something like that. Linking to a specific paragraph of a card. Commenting on a specific paragraph of a card. Translating would take advantage of this, allowing for bitexts for example.If a paragraph cannot be track, everything previously said can fall back to the whole card, so “weak” paragraph identifiers (which can be lost when deleting a paragraph) would probably be fine.I’m aware I can break cards in smaller cards, but this is not always practical for information consumers.

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Noah Carpenter
Community Manager
Ashley Gordon
Ashley GordonSmart Cookie
Make it possible to link directly to a subheaderScheduled

It needs to be possible to link directly to a subheader in a Guru card so you can point people directly to that section of a card. While cards should be short and easily digestible, they’ll still need subheader content, and we should be able to direct users immediately to that content without them needing to scroll. It is really important to be able to not only reference headers between Guru cards, but also link to them externally, such as in a Slack message.

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Noah Carpenter
Community Manager
Maarten Van der Straeten
Maarten Van der StraetenKnewbie
Ability to add anchors in cards without markdownOpen

Hi,I sometimes want to make references to other chapter in my Guru documentation. Today, the current anchoring is a technical workaround and high in maintenance.It would be a great leap forward in efficiency, user experience and productivity if we can insert anchors via the @ key and choose between cards and a chapter from our new ToC.  

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Noah Carpenter
Community Manager
Allison Bauman
Allison BaumanKnewbie
Anchor Links from one section to another cardsOpen

Hi Guru team - our users requested the ability the have anchor links, where they can copy a section within a card, and paste that section link to a different card.  This would be used for our more technical teams that often cross reference between topics. 

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Noah Carpenter
Community Manager
Claire Cargill
Claire CargillKnewbie
Guru Pages TemplateOpen

Hi there! I would love the capability of creating a Page template to be re-used over and over. We frequently use the Guru card template feature so we don’t have to create related cards from scratch over & over again, and we would find it incredibly useful to have the same/similar functionality for Pages as well. 

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Caroline Krueger
Community Manager
Noah Carpenter
Community Manager
Noah CarpenterGuru Product Team
January Release Roundup!

 Answers Analytics Gets an Update!This update to Answers Analytics replaces the previous "Answered Questions" and "Unanswered Questions" on the Answers Analytics page with a single table of all questions for your team and adds more rows of data related to each question. Additionally this table is exportable for all my folks who would like to slice and dice it in your favorite spreadsheet tool!The 90 Day Limit on Slack Syncs Has Been Removed!When connecting Slack as a source, there is no longer a 90 day time limit on the synced data. All channels selected to be synced will have all their content synced. This change does not impact existing Slack syncs, if you have an existing Slack sync and want to take advantage of this change, you will need to delete it and re-add it. However, we will not longer be purging data after 90 days, so existing Slack syncs will continue to sync data beyond the 90 day window starting January 30th. Speaker Notes are in the Building!Speaker notes from Google Sl

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David MacVicar

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