Happy Monday Guru Community! Reminder that this Thursday, 9am PST / 12pm EST is our next Guru Deep Dive. ♀️We’ll be hearing from Martin Theobald, Knowledge Manager at Crisp Thinking, and talking through challenges and solutions to centralizing knowledge and structuring content in Guru. RSVP here!W...
As a Firefox user, I want to be like the cool kids and have a browser extension like Chrome does.
As an Admin, I need the ability to filter the list of collections on the Team Settings page; so that I can quickly find the collection I want to modify.We have a large number of collections in the collection list of the Team Settings, 4 scrolls worth, and it would be very beneficial to be able to fi...
As an admin, I want the ability to add specific user(s), not just a group, to a collection; so that I can share a collection with a mixture of individuals and groups.Occasionally, I just want to share a collection with a specific person, without needing to create a single user group.
I know this sounds regressive, but I've been asked (a few times now), so what does Guru think about an add-in for the client version of Outlook?
Email Add-on extension - limited but would be great to add on verification assignment, tags, boards, etc (all the stuff you can do on slack when creating cards)
Does anyone have any tips, suggestions, templates on how to effectively communicate system/product incidents? Not everyone has access to Jira and often the info in there are too overwhelming for the non tech peers so is there a better way?
BIG NEWS Thanks to Zapier, Workato, and webhooks, you can create automated workflows in Guru. You can connect with Guru once and integrate everywhere, ensuring that no matter where or when your team is working, they all have equal access to the information they need right within whichever tools th...
What is the problem?You can only make changes to the card title in the editor.Who is it a problem for?When you want to edit a card title without actually editing the card. It would be awesome if you could do this inline with a card on a board without having to open the editor.How do you solve the pr...
Hey everyone, happy Friday! To close out the week, drop your top Guru win below. Did you verify a ton of cards? Did you work with team members to map their knowledge in Guru? Did you set up a Guru Zap / Workato integration, using Guru’s latest updates? Let us know below!Special Shoutout to our TOP...
When it comes to verification, does anyone have tips for how to motivate your team to keep their content updated? I think I read someone once did a pizza party?
Who built really cool FAQs in Guru? I know there was a discussion sometime somewhat recently (but really, what is time anymore?) I'm looking to put together an FAQ around specific topics and I am curious if you've done this in your instance? What does your structure look like? How do you utilize the...
Are there any plans to integrate Guru with Microsoft Teams? Teams is developing quickly and although we are predominantly Slack lovers, as we also use Office365, there may come a time where we consider switching to Teams in order to consolidate our systems. Is this integration on your roadmap?
do you guys have any plans to implement drafts? for instance, i was just working on a card and accidentally closed the tab i was doing it on and now it's gone.
Public cards are a great idea @chrisanderson, have to have a think how we may make use of them. I've got a separate question on cards that are used as templates for other cards. Is there any way to use a card as the base for a new card without copying the content and clicking new then pasting? It wo...
I think it would be great if there was an option for users to rate cards. The comment section is good for specific feedback, but the subjective feedback is lost. When asking about feedback I often hear "It's okay." which doesn’t help improve its usability. With an anonymous rating system more people...
Posting on behalf of @gabriel - would be great to have an applause :skin-tone-2: button on Guru cards, to allow users to express thanks for cards they really like, and as a way to gauge popularity of cards in addition to card views. please add any other context on the idea, and thanks again f...
Hi Guru Team - know that this might be far out on a roadmap - BUT real-time collaboration on guru cards would be rad!
Having some serious formatting woes in a table again in our weekly newsletter. 1) we have multiple authors working in the one card (serving as our newsletter) and the most recent revisions "bumped" all of our previous edits. Now I am trying to pull the previous revisions in to merge the two, only to...
Was the ability to have drafts released yet?
I am sure this has been brought up at some point, but would love the ability to track Knowledge Alerts across allteam members that have the capability to send them (i.e. I can only see stats on KAs I send, not others on my team)
Hi there and happy Friday!! Was wondering if there is a way we grab historical content of who does/does not read knowledge alerts on a larger scale? I know how to capture this on a per alert level - wondering if it's possible (or could be) to capture this in one report for a group of identified know...
Good morning This may have been suggested before, but I have some feature requests for *Knowledge Alerts*. For some context, as to how we want to use them, in Support, we wanted to restrict the use of Knowledge Alerts to our Support Readiness team who work on a weekly digest of information th...
Any plans to offer a "scheduled" knowledge alert option? That way we can send them ahead of time vs. only in real time. When I am working off-hours (like right now) or if we are planning to release information on a specific day, this could be really helpful.
Good idea came up from one of our team members this morning... the ability to issue knowledge alerts to certain Guru groups at certain times of year to refresh their knowledge on timely subjects. I.e. Set a knowledge alert to execute each year on 25th of October, "What are the implications of daylig...
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:skin-tone-2: button on Guru cards, to allow users to express thanks for cards they really like, and as a way to gauge popularity of cards in addition to card views. please add any other context on the idea, and thanks again f...
This may have been suggested before, but I have some feature requests for *Knowledge Alerts*. For some context, as to how we want to use them, in Support, we wanted to restrict the use of Knowledge Alerts to our Support Readiness team who work on a weekly digest of information th...