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20 Posts
Lindsey Hart
Lindsey HartSmart Cookie
Custom text color and font in the Card editorOpen

Problem: Text colors provided within a card are limited and don’t allow for color customization outside of HTML color code in a banner. Who: Guru customers looking for customization features Existing Workaround: Try to limit color utilization and/or only add color to a card when it can be the branded color in a banner Proposed Solution: Provide option for text color and/or home page to be customized for guru customers Impact: Potential to increase utilization of stylistic features like color. Higher impact for customers looking to customize and/or apply their company’s brand internally.

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Emily Abey-Nesbit
33 minutes ago
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kiho leeKnewbie
asked in Q&A
Inquiry About Using Guru for a Small Team with M365 Integration

Hi Guru Community, My team consists of 6 members, and we work in a company that primarily uses M365 for collaboration. We rely on Teams for chat and video meetings, Outlook for emails, and SharePoint for managing shared documents. We’re looking for a solution to help us with the following: 1. Team Collaboration: We want an easy way for team members to share their work updates and discuss shared challenges or tasks. 2. Team Management: The team lead needs a clear overview of each team member's ongoing tasks and progress. However, some personal chats in Teams should be excluded from this process. 3. Meeting Summaries: We are also curious if Guru offers any AI-powered features for summarizing Teams video meetings or supports integration with other solutions that can handle this task. Given these needs, would Guru be a suitable solution for us? If not, are there integrations or additional tools you recommend using alongside Guru to meet these requirements? Thank you for your insights!

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K
3 days ago
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Lionel BruderKnewbie
asked in Q&A
Change Language

How do i change the language of guru? We are a german company and i need the guru backend be german and for my coworkers it should be german aswell. Is this possible?

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L
3 days ago
Siobhan
Siobhan
Dark modeOpen

hi folks! has dark mode been suggested before? i just got a new giant monitor and am now blinded by Guru :laughing: (i use a chrome extension to make zendesk dark mode, if there's a setting or extension for Guru lmk if i missed it!) cheers

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76012
Abbey Florence
4 days ago
Lydia Mellette
Lydia MelletteSmart Cookie
Editing Tables on Custom PagesOpen

Issue Summary:When editing a table embedded in a ollapsible on a custom page in Guru, the table editing functionality exhibits unexpected behavior. Specifically, copying a row and pasting it into a new row within the table results in the first cell of the new row being replaced with a collapsible instead of retaining the copied text.Use Case:My team actively maintains a Release Schedule table on a custom Guru page. This table is stored within a collapsible for organization and easy navigation. The content of this table is updated frequently, often requiring us to copy and paste rows to ensure consistency. The described behavior disrupts the workflow and causes confusion, requiring additional steps to manually correct the row content.Steps to Reproduce:Navigate to a custom page containing a table within a collapsible block. Copy the content of an existing row in the table. Paste the copied content into a new row. Observe that the first cell of the new row displays a collapsible instead

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Lydia Mellette
5 days ago
Gary O'Brien
Gary O'BrienKnewbie
asked in Q&A
Order Featured Cards in Guru Content Block

Does any one know of a way to order featured cards in the guru content block within custom pages?Or do you have to re-enter the cards each time to get the order you want?

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Gary O'Brien
6 days ago
S
Shravan ShethKnewbie
asked in Q&A
Knowledge Triggers while on a call in Salesforce

I’m tinkering around with using Knowledge Triggers from the browser extension on Salesforce for a call centre client. For some reason, the don’t get triggered when I am on a call (using SF Service Cloud Voice), even though the right keyword is there on the SF screen, but as soon as the call ends, the trigger shows up. Any ideas why this happening?  It’s an important one cause we want to be able to surface the right Guru articles for their call centre agents while they are taking calls, so using the keywords on the SF screens to try and trigger this. Any help is much appreciated! 

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S
7 days ago
Ashley Gordon
Ashley GordonSmart Cookie
Knowledge Triggers Appear Too SlowlyOpen

We started using knowledge triggers for the first time, and they’re super cool, but they take a minimum of 5 seconds to appear. This is extremely slow, especially for users who are looking to move fast and aren’t going to wait to see if there’s a knowledge trigger that appears for them.

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Ashley Gordon
11 days ago
Noah Carpenter
Community Manager
Noah CarpenterGuru Product Team
End of Year Release Roundup

Howdy!We’re back for a very special holiday edition of the monthly roundup! With the Holidays right around the corner, we will not be releasing anything new until January so this is everything we’ve released in November and December and golly there is quite a bit to talk about!  Say Hello to Knowledge Agents!What we previously referred to as “Answers” has evolved into the “Knowledge Agents.” Why the name change? Well Answers absolutely rocked at providing answers to questions, but as we continue to iterate, we have all kinds of exciting places we want to go, and answering questions is only a part of that, so it felt a little limiting. Knowledge Agents is the first step in this exciting journey, allowing you to create tailored agents that cater to the distinct requirements of any team within your organization. You can create as many Knowledge Agents as you need and customize the prompt, permissions and sources for each Knowledge Agent, allowing for all kinds of electrifying use cases.Do

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Noah Carpenter
Community Manager
12 days ago
Jazmine Hill
Community Manager
Jazmine HillCommunity Manager
posted in Getting Started Workshop Series
Hello again!

Hi everyone! We made it through the full series last month and the holidays. I hope you all had a great time with your loved ones.  We’re back in the new year with another round of the Getting Started series which started today (one more of session 1 is scheduled for this afternoon)! 🎉Register here and invite any users that may need some additional help with Guru.  This group is still open for you to share your feedback, share examples of work in Guru and learn from one another. We’re glad you are here! 

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Jazmine Hill
Community Manager
12 days ago
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Shravan ShethKnewbie
Make the browser extension collapsibleOpen

It would be amazing if the browser extension sidebar could be made collapsible (e.g. through an icon on the side which hovers). The experience for users to either show the full sidebar or cancel is functional, but would definitely be way more intuitive with in-page clickable access. Looks like this previously may have been a feature but potentially removed?

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80
S
14 days ago
Caroline Fiore
Caroline Fiore
asked in Q&A
Is there a way to automatically alphabetize sections and Groups?

Hi all! I add a couple of quick questions for the group. Is there a way to automatically alphabetize sections / groups? Also is there any way to show the last updated/verified timestamp on the front of the card? To clarify, one user doesn't want to click the card then click Details he was hoping we could potentially put the last verified timestamp on the front of the card itself. Let me know, thank you!

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Ewan Farry
17 days ago
Chris Thompson
Chris ThompsonKnewbie
Verification status not updatingOpen

Hi Guru team - When I verify a card, its status icon in the card index does not change from Unverified to Verified unless I refresh my browser window. The icon on the card itself does update, so the two conflict.   

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161
RebaMitchell
Community Manager
18 days ago
Claire Cargill
Claire CargillKnewbie
Guru Pages TemplateOpen

Hi there! I would love the capability of creating a Page template to be re-used over and over. We frequently use the Guru card template feature so we don’t have to create related cards from scratch over & over again, and we would find it incredibly useful to have the same/similar functionality for Pages as well. 

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Claire Cargill
18 days ago
Siobhan_3
Siobhan_3Knewbie
asked in API & Integrations
Is it possible to sync https://canny.io/ as a source?

We use Canny for feature requests. It would be great if these were searchable in Guru.  

131
Joe Duffy
Guru Employee
18 days ago
JensAstrup
JensAstrupKnewbie
An itsy bitsy UI Bug: ScrollbarOpen

Just a head’s up that there’s a little scroll bar where I don’t think one is intended to be. Note that your window needs to be a particular size for the dashboard to appear like this - maximizing the window removes the issue:  

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150
JensAstrup
25 days ago
Betsy Lockett
Betsy LockettKnewbie
asked in Q&A
Does Guru have a "Pass" feature in the AI Training Center?

Perhaps it’s not necessarily a “pass,” but a way to negate any AI related questions that are invalid? For example, if my staff enters a single word with a question mark after it, then the entry goes into the AI Training Center. I will then go into the AI Training Center to review and assign a status to each entry. However, there are those entries that simply don’t make sense or you know that they are irrelevlant to the type of knowledge housed in Guru for your respective line of work.For example, I enter, “Cat?”Then, I go into the AI Training Center and there are no results and no cards to connect to because we don’t work with animals.How can I remove, “Cat?”Is there a way to assign a different status other than flagged, or marked correct? I don’t want to keep “no status” entries in my list. Perhaps include a “Not applicable” option?

181
RebaMitchell
Community Manager
28 days ago
Lydia Mellette
Lydia MelletteSmart Cookie
Custom Pages AnalyticsOpen

Are analytics available for Pages? Once we launch our custom page, we’d like to know how many user are visiting it.

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Lydia Mellette
28 days ago
Dan Smith
Dan SmithKnewbie
This one small change to tables could elevate the card viewing experienceOpen

A lot of the posts on this forum show that people often want more flexibility when creating cards.While writing a Guru card earlier today, I noticed that a simple change to how tables are created could really enhance the viewing experience...If we could add background and border colours to tables with a hex colour picker (instead of the limited colours available now), these tables could work as sections on a card, highlighting important information.For instance, if you want a card section with three neatly spaced rows, you can insert a table, set the border to match the card's background colour, add your columns, and publish.The table’s border would blend in to the card, making it less obvious as a table to the viewer.This would also let you build cards in ‘blocks’ like Notion does.Even if Guru move toward ‘block’ editing like Notion does, having tables with customisable backgrounds/borders would be desirable, so it’s not as if any time spent looking into this would be wasted if the UI

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330
Dan Smith
28 days ago
Maarten Van der Straeten
Maarten Van der StraetenKnewbie
Quick jump to different workspacesOpen

Hi,We love using workspaces in Guru for our different hubs around the world, but navigating between them currently feels cumbersome, as it requires visiting three different screens just to view the workspace overview and open another one. It would be greatly beneficial if we could select a different workspace using a dropdown menu, making the process more efficient and user-friendly. 

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141
Caroline Krueger
Community Manager
29 days ago

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