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Subscribe to cards to get notifications for when card is updatedOpen

This may have been mentioned before, but a common ask by my users is to be able to subscribe to card updates and get notified when something is changed. These users would not be card verifiers, just people on the team that want to be notified of changes. Maybe have an option in addition to 'Save' and 'Save and Verify', something like 'Save and Verify and Notify' Bonus points for the ability to subscribe a group to card updated notifications (and maybe even card creations on a board/board group). Double bonus points if users could create groups for this ad hoc within a collection without needing to be funneled through requests to the admin.

Natalie PierceKnewbie

asked in API & Integrations

No Mac Keyboard Shortcuts in Guru Cards

Does anyone else have this problem? I’m unable to use any keyboard shortcuts on my Mac when creating a card through the chrome extension. Command+V won’t paste, Command+U won’t undo text. Makes me want to write my content elsewhere then have to import it to Guru.

Nathan AndersonKnewbie

Gap in the 'search' metric in Guru AnalyticsOpen

Hey team! I wanted to request some expanded functionality in the metric reporting for ‘searches’ via Guru’s Analytics.Currently, a search is only logged if a user types their query and clicks ENTER. If they click into one of the quick-select Top Title Matches that Guru displays as the query is being typed, however, this does not get logged by analytics.The autocomplete title matches are a useful, efficient way for end users to quickly open a card without fully typing out their query, but this benefit is reduced if it skews the analytic reporting on the backend. I’d like to request that these partial searches be logged by Guru Analytics, so that we can have a clearer reporting picture of our team’s actions in Guru. Thanks!

lena111Knewbie

Compatible LMS

Hi there!We are quite new to Guru and love it so far! I want to start incorporating interactive learning and am curious if there are any LMS that work with Guru that allow for course creation with quizzes and such? Thanks in advance!

Chris AndersonCommunity Manager

published in Announcements

Knowledge Fest by Guru (fall 2022 virtual conference) - we need your input and ideas!

Exciting news! Knowledge Fest is going virtual*, it'll be 100% free, and it's now taking place on September 28-29. Best of all, you can register now!Whether you’re in operations, communications, sales, or support, Knowledge Fest is a great place for you to connect with peers, hear inspiring talks, and learn knowledge management strategies that will help your teams thrive in the hybrid world.It will feature incredible speakers from innovative companies Shopify, Zoom, Airtable, Monday.com, and more, and together we'll explore three tracks: Reinventing Collaboration and Communication in the New World of Work Knowledge Management Strategies for the Age of Information Overload How to Drive Company-Wide Alignment in an Asynchronous Environment Check out the speaker line-up (more coming soon!) and register here for free! We’re still in the planning process, and would love your input so we can create the best possible experience for this amazing community!Have questions, other ideas, or ex

Abbey FlorenceKnewbie

Template Collection

This feels like a very obvious question, so I apologize if I am overlooking an existing tool. But… is there a way as an Admin to view and manage card templates? I assumed they would be visible in Card Manager or Team Settings, but I don’t see them there. We may want to make bulk changes (like applying tags or reassigning them to a central person). The only way I have found to view templates is when you actually go to create a card (https://help.getguru.com/en/articles/4739966-creating-and-editing-a-template-card). Thanks!

Abbey FlorenceKnewbie

Template ManagementOpen

I posted a question about this previously, but it appears that an enhancement is needed! I would love for a way as an Admin to view and manage card templates. The only way I have found to view templates is when you actually go to create a card (https://help.getguru.com/en/articles/4739966-creating-and-editing-a-template-card). I would instead advocate for something like Card Manager where you can view all the existing templates and their attributes and make bulk changes if needed (like applying tags or reassigning ownership).Thanks @Chris Anderson!

Evan DailySmart Cookie

Is it possible to duplicate (or clone) a card?

Is it possible to create a clone of an existing card? I am looking for a way to have the same card exist in two different collections and/or boards so that the content is the same and any future edits to either card would be reflected on both cards?

Alice JinSmart Cookie

Collapse sections within a card

I am embedding a lot of images for my step by step guides, and 101 overview cards.We want to keep Guru cards bite-sized and digestible but I’m finding that when I write these cards, they can become quite long with lots of scrolling when I include images assuming that the knowledge seeker is a new hire.Is there any way to collapse sections, or a workaround similar to Toggle Lists in Notion?Thanks for any feedback!Alice

Sandy TranFormer Guru employee

Guru Editor Rewrite UpdateRoadmap

Documenting and maintaining knowledge is a core part of Guru, so we’re excited to provide an update on a significant project that we are working on to deliver a best-in-class editing experience. Guru’s current editor framework has long needed an overhaul and has limited what we can develop, including top-requested features like in-line commenting. To build for the future, we have decided to undertake a complete rewrite of Guru’s editor. 🤔 What is a “rewrite”? Guru’s editor is built on a customizable framework called Slate. In recent years, Slate has overhauled its codebase, which introduced easier feature development and new functionality for Guru’s editor to draw from. In order to fully benefit from Slate’s newest updates, it has become necessary to complete a technical rewrite of Guru’s editor from the ground up. To leverage the advantages of this rewrite as soon as possible, we have stopped further development on Guru’s current editor to focus on building the new version. What is

Eric MazzellaKnewbie

Drag and Drop Files from Outlook Integration into e-mailOpen

Hello! I am receiving some requests regarding the Outlook integration. My users would like to be able to search the outlook integration for a card and then drag and drop any files that are on the card, onto the email and have it as an attachment versus a link (if possible).Yes, they can save the file from the card to their computer and add it as an attachment on the email but this clogs their hard drives and takes time. Would the best workaround for this be to enable public sharing? Any other suggestions for now?Thanks so much!

Jonathan ChuaKnewbie

posted in API & Integrations

How do you guys handle data security/backup?

My team recently moved to Guru and is already starting to build quite a valuable store of knowledge in there. It got me thinking about what a major issue it would be if one day we were to suddenly lose access to all our content in Guru. To be fair, I think it’s highly unlikely that Guru would decide to close up shop without any warning or giving us a chance to export our content, but it’s still nice to know that there are regular backups in there. Currently, the only way I can think of is to regularly backup the data via the Content Export feature, probably something that we’ll do every 3 months or so. However, I’m wondering if anyone’s figured out a way to automate this so that a), we don’t have to manually do it, and b) not risk the person responsible forgetting to do it. I’ve checked the API, and the closest I can find is to use the search API without any query. This is decent I suppose, in that it’s give the text which is the most important part (for us at least), but it’ll be nice

Fabrizio VenaKnewbie

Add group filter to Knowledge Alert readership reportOpen

Is there a way to add the “groups” filter in the Knowledge Alert readership report?Basically, when doing reporting, we would like to exclude certain groups, as we know they will barely check the alerts and would decrease the readership %. Indeed, we could exclude them upfront and do not send the alert to that group. Just wondering if adding a filter on the report is something easy to sort out.

Fabrizio VenaKnewbie

Add "Knowledge Alert reminders" function to other adminsOpen

Between us admins, can one send a Knowledge Alert and the other be able to send a reminder, in case the main sender is away?We tested it: I sent yesterday a Knowledge alert and my colleague could only download the readership report, but did not see the bell icon.Can that be added somehow to other admins?

Kaitlin WarrenScholar

Support more levels of hierarchy in a collectionOpen

I would love to be able to customize the hierarchy of my information in a particular collection beyond board group and board - it would be great if there were an option to add sub boards or a folders under the umbrella of a particular board to separate information better. There are sections within a particular board, but they auto-expand (it would be super great if they auto-collapsed instead), which makes it really hard to sift through existing cards to see if the info you need is there.

Siobhan HyserSmart Cookie

Update a card from Slack

Is it possible to update an existing card from Slack? For ex, if there’s a card with weekly updates and we want to append another update. Existing card has: Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room And then on Slack on July 4 there’s a message that we want to be added at the end: “We’re getting apples tomorrow!” How can we send that message so that the card would then look like this, with the new update at the end? Would this be a Zap? Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room July 4 We’re getting apples tomorrow!

Weyland WongKnewbie

asked in API & Integrations

Integrate Guru into Active Directory Groups/Roles and OKTA

Hi All,My name is Weyland and I’m new here to Guru. Basically what I am trying to do is setup in our Active Directory domain with the proper group/roles so when we onboard someone, we place that person in that group and that person would have access to Guru. That’s the 50K foot level explanation. Coming down just a little bit, we are also restricting access to Guru with the use of OKTA. Basically to access, you must logon to OKTA (which has ties to Active directory) and from there, Guru would be an application that a user can access. I am aware that within Guru, there is a whole process to do to grant users to certain collections/cards etc. I guess that would be part two of the question. If we segment out the access permissions within active directory, I’m guessing we would then fine tune in Guru.So as an example. I create 3 groups in AD (Guru RO (read only), Guru CO (collections owner), and Guru Admin. I place a user in one of these groups. This AD group is then mapped to OK

Alex HeltonKnewbie

Issues with how cards display for people in Safari

User is seeing the card with all the images laid out on top of each other (rather than next to each other in a mosaic) and they can’t scroll down more than a 3-4 lines.This has come up a few times. Happens mainly in Safari.Is it an issue with how I authored the card or with that browser?

Abbey FlorenceKnewbie

Out-of-Office Notifications or Temporary ReassignmentOpen

We plan to assign many of our cards to individual experts and not general non-personal email accounts for greater visibility and transparency. However, we have received a LOT of questions lately around what happens when a person goes on vacation, is out sick, or goes out on leave. I spoke with our Guru representative and they recommended a community suggestion! Could someone indicate within Guru that they are out of office (OOO) so that individuals who “Ask an Expert” or “Comment” would be notified that a response will take a little while? We’d hate to leave individuals hanging, especially without an OOO explanation. Similar question, would it be possible to temporarily reassign an expert in Guru?

Chris PelchKnewbie

asked in API & Integrations

SharePoint Integration - iFrame vs. Markdown

We use SharePoint as our file storage solution and have been building cards in Guru where we’d like embed our SharePoint files directly into the card. The goal is to make it easier for the team to view the content directly in the card vs. clicking and linking to another document. Interestingly, when we tried to use the iFrame function in Guru to embed our content it did not work. After reviewing this post (https://help.getguru.com/en/articles/4830978-embedding-assets-from-sharepoint-and-onedrive) we found that we needed to go through a slightly different sequence, using the mark down feature in cards. When pulling the embedded file from SharePoint we were required to add dimensions (width and height). This resulted in a fair amount of testing to find the ideal size for a portrait style word doc (btw, we settled on width: 850 x height: 1050) as our standard. This isn’t the end of the world but it does make the process a bit messier than using an iFrame would.Furthermore, it creates

Valerie RendaSmart Cookie

Unique Views in Guru AnalyticsOpen

Would be awesome to see Unique Views in addition to Total Views within the Analytics dashboard. Right now, you can see this on a Card by Card basis by looking at the Card details (e.g. seeing 120 users read the Card, but the Card has 400 total views, so unique views would be 120) - so would be great to have that more accessible in Analytics!

K VermilyeaKnewbie

asked in API & Integrations

Kustomer + Guru

Hey all! I’ve started a new role as Knowledge Manager at Electric and one of our primary areas of opportunity is getting our external Knowledge Base (hosted on Kustomer) into a synced Guru collection.Any chance that the Kustomer Knowledge Sync is on the roadmap to return and, if not, what resources would I need for the API setup?

Jon SaftGuru Product Team

New Slack Home tab: Make the most of Guru’s Slack App features!

Hey Guru Community! 👋 We love Slack, you love Slack, and now we’re giving you more to love about Slack + Guru. If you check out your Guru Slack App*, you’ll see a brand new Home tab that gives you a run-down of all the things you can do with Guru, right inside your Slack workflows.Here’s what’s new on the Guru Slack App Home tab: Instructions on how to search, answer questions, and create a card from a Slack message List of cards to verify (and you don’t have to leave Slack to verify them!) Manage your activity feeds: See the feeds you’ve already created, edit them, and add new feeds Activity feeds automatically send a message to the feed channel whenever a new card is created. It’s a great way for people to see what’s new, as soon as it’s posted, in an easy, self-serve way. You can set up activity feeds for Collections or Boards. Manage your notifications settings: Make sure your notifications are on so you don’t miss important alerts from Guru! *And if you don’t hav

Ashley W.Knewbie

Board level editing/authoring permissionsOpen

Wish:I’d like to have the flexibility to change permissions for single boards within a collection so that they can be edited by folks who do not have author permission to the entire collection. Why:I am part of our Community Management team and we own a large college for all product knowledge. We have this collection split into boards for the different areas of our product. Most of those boards align with our product teams/verticals. I want to be able to give a product team or individuals on a product team editing access to the cards within the board related to their area of ownership, without giving them keys to our entire kingdom. I’m aware that I can split this collection into multiple collections to accomplish something similar, but that would result in a lot of collection noise. Thanks and congrats on your new community space!

Lou MahfoudKnewbie

Allow teams to organize collectionsOpen

Allow teams to organize collections into a hierarchy, groups, or even just headings/columns. Any sort of organization options would help. We use collections for each workflow (as you can’t filter/search by board) and we shouldn’t have to create an external google doc as a directory for Guru. It would also be very helpful to be able to filter searches by more than just collections and tags. The current guides that suggest organizing collections by team don’t work for large organizations with overlapping data. If we were to structure collections by team rather than workflow, we’d have 10+ cards showing for every search with no way to filter it.

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