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Add a table of contents feature in Guru CardsOpen
Using markdown to create Table of Contents in Guru cards is time consuming, and difficult for new folks to learn. Often folks skip this step, OR when they add a new section to a card, they forget to update the TOC. Would love a solution like Google Docs has where I can easily and quickly convert my headings into a TOC that is updated any time a new heading is added. Our use case: While we keep our Guru cards tied to specific topics, they often cover technical topics that can’t be covered above the fold. As a result, folks can miss key resources in a Guru Card because they don’t scroll to read the whole thing or miss FAQ sections at the bottom. To avoid this issue, we add a table of contents to cards that are more than a few paragraphs. Makes it easy and fast for our team to scan the content of a card and ensure they don’t miss key pieces of information. Currently everyone on our team creates Guru cards and can edit them (we are making a big push for everyone to document things as
Markdown Code Block Syntax Highlighting
Hi,I see that the Guru editor supports code syntax highlighting when you insert a code block via the wysiwyg editor. However, it doesn’t seem like there is a way to get syntax highlighting within Markdown content.Is it possible to get this working? We typically do this like: ```js// some js code```This doesn’t seem to work and I’m wondering if there’s a different way to do it or if this can be a feature request? Thanks!Alex
Guru Card AccessibilityComplete
Hey 👋My organisation have just switched to Guru for Knowledge Management but one of the key features we’ve used in other software is missing from Guru. For screen readers/accessibility, we’ve always been able to use ‘alt tex’ boxes to describe an image so that when a screen reader reaches it, it will read out the text in the alt text box as opposed to reading the filename of the image. Is this something that Guru could consider implementing? It’s a blocker to us being able to use Guru Cards for anything other than text at the moment. I had thought that a workaround could be writing the ‘alt text’ in the body of the card and then changing the text colour to white so that it isn’t a distraction and will only be encountered by the screen reader - but unfortunately Guru doesn’t support white text on cards (which is understandable given that the default background is white).
Weekly newsletter card closed to commentsOpen
For our CX organization we have a weekly newsletter. Sometimes questions will be asked on this card that does not necessarily belong there for an SME to answer. Is there a way that guru can build a feature for a card to be designated as a newsletter? We swap out the cards quarterly, as the content can get long so it would be nice to be able to “toggle to disable” comments on a card deemed as a newsletter/bulletin.
Important navigation and hierarchy update coming soon!
Hey Community 👋🏽 I’m back to tell you about some updates that are coming in the second half of June that will make it simpler and easier to organize your content in Guru’s web app. We’ve heard feedback from our users that our current hierarchy of Board Groups, Boards, and Sections can be confusing–especially since these levels all behave a little differently. We’ve also heard that people want the flexibility to add Cards to any level of the hierarchy, including at the Collection level. Coming soon, Guru will be migrating to a folder structure so you can save Cards at any level, including at the top of a Collection. This will standardize Guru’s navigation and hierarchy to behave in a familiar “foldered” way, like the apps you’re used to using. Not only will this give admins and authors the ability to better organize their content, it will make it easier for readers to browse Collections and find what they need, faster. Here’s what to expect when these changes go live:Your existing B
Update the Guru mobile appAccepted
I am really enjoying Guru so far! My Problem and Feature Request is to be able to do everything the Web App can do - but on the Mobile App. The most requested functions in order:Ability to leave a comment on a Card and all comment capabilities (view, reply, resolve, dismiss etc.) View/Acknowledge Knowledge Alerts View Collections & Boards Create a Card Our team that uses this the most is often away from a computer and only has their mobile to rely on. Asking them to sit down at a computer at the end of the day and acknowledge their knowledge alerts is not a viable solution for us. Needing them to take the extra few steps to navigate to the Web App on mobile - find the needed card - then comment is too many steps if they already have the card open in the app - resulting in a lack of feedback for our Authors. While it’s technically possible for them to use the Web App on their phone - it’s a bit clunky as it doesn’t seem entirely designed for mobile view. As fantastic as Guru is
Top 3 Dealbreakers for Mobile AppDuplicate
Employee attempts to use the Guru app on their phones have been very negative. Top 3 dealbreakers for mobile app (tested on iOS):No Collection tree view (new users want to browse to see what is there, are stopped cold by search as the only access) No pinch-and-zoom (very frustrating to try to zoom on small images and you can’t) No rotation to landscape (can’t even use the rotation trick to make small things bigger with the wider screen)NOTE: list used to have “broken images”, but apparently that has been partially fixed (on iOS but not Android?)Because of these dealbreakers we are currently telling employees to not install the Guru app.
hello another crazy idea! it would be kinda cool if there could be inline commenting like in Google Docs on cards. I think that NOT having that prevents us from developing stuff directly in Guru. even if it's something that could be turned off/on by the card owner so that maybe during a development of the card, it's enabled. but once published, it's off. or rather, might also be helpful if someone who is a Read Only user can highlight a particular line as the reason they're requesting verification. Lmk if that does not make sense!
A leaner, cleaner Chrome browser extension experienceRelease Note
Hey Guru Community! Starting today, you’ll see that the Guru Chrome extension has received an update to make it simpler and faster to use. We see the browser extension as an important part of Guru’s promise to work where teams are already working. That’s why we’ve updated the extension so users can focus on the actions they use most frequently: Creating new cards Search for cards Seeing recently viewed cards, favorites, and new cards Getting suggestions (Knowledge Triggers, pinned cards, AI Suggest Text) Reading announcements This simplified extension makes room for exciting feature updates we’re currently working on. First up on our priority list is revisiting Knowledge Triggers so it’s easier to push proactive knowledge to your teams over top of the apps they use everyday. More news on that as the work moves forward! Part of this project has been improving the accessibility of the extension. With this release, you will see improved keyboard and screen reader support within t
Ability to control whether the "All Members" permission group is visible to Collection OwnersOpen
While the existence of an All Members group is a very useful feature, it can cause issues when it is carelessly used or if Collection Owners aren’t well-informed about who may be part of one’s Guru instance. It would be valuable if Guru Admins have control over whether or not this permission group is available as an option to Collection Owners.In the meantime, our workaround is to educate Collections Owners about the potential implications of using this permissions group and we’re creating larger permissions groups that they can use instead.
Enhanced Knowledge Clipper (GAME CHANGER)Open
A game-changing feature request that is already being done by another company, and falls right inside Guru’s wheelhouse!It’s the ability to connect a Guru card to “text content” found on any webpage, this would make the text on the webpage appear a different color, indicating that when hovering your mouse over the webpage “text”, a Guru card would appear with context around that text, with the added ability to show/hide the “text-matching” card. To make this work on the back end, the webpage’s hyperlink would be added to the back end of the Guru card along with the “text” that should be associated with the webpage and card. For example, within Salesforce or Hubspot, you could connect a Guru card to any text found on any webpage so that when hovering over the text, the Guru card would magically appear. This would bring immediate context to any webpage in real-time, and it would not be limited to any particular webpage, if there is a webpage with text, you can use this feature! The fu
Adding "Custom Components"Open
Don’t know how big of a request this is, but I think it would bring Guru to the next level in terms of Content Creation and making the content “your own”.We all know that you can add “fancy HTML content” with the Markdown tool in cards. What if it would be possible to add “custom components” for your collection? Where an admin can determine “custom styled components” which are reusable in the editor where it’s easy to add/edit information.I created an external tool of my own to accomplish this 🙏🏻
Improve searches with no results by dealing with typos, misspellings, and synonymsOpen
There are always some searches that produce no results. The majority of them seem to be misspellings or typos. What I suggest is to add the ability to create a "dictionary". If an administrator sees any search term producing no results that is a misspelling or typo, he/she could click on such term and enter the correct term. So, if a user searches with incorrect misspelling in the future, the system would automatically direct the search to the correct word.
Status in-between verified and not verifiedOpen
There are times when a card is being worked on in terms of updating but there’s no way to showcase that to others, it’s either verified or unverified. It’d be nice to have an in-between status. We’ve come up with some workarounds of if it’s unverified putting a callout on the card and then just removing that callout when done but if there were other statuses we could set that could help even more.
Fully Customizable HomepageOpen
My team would love if we could customize the full homepage versus there being an ai suggested cards section. It would make organizing important cards & displaying them to employees much cleaner. It’s important that our employees can easily access important cards without having to search around Guru to find them.
Add an Analytics Role to permissionsOpen
Currently the only options to allow review of content analytics is to assign a Group or individual the Role of Author. This has two secondary effects:Authors have the ability to view analytics on content and draw conclusions about the content. Depending on whether the knowledge management methodology in practice focuses on activities rather than behaviors, access to action-level analytics can potentially bias the understanding of content value and / or activities within the knowledge ecosystem. Analysts working to understand and report on content have the potential to influence metrics such as viewed, copied, etc. Depending on whether users with analytics access are supposed to be contributing to the knowledge ecosystem and how careful they are when taking actions within the knowledge base (ex. reviewing content for quality / copying card links) this may or may not introduce bias to the analytics data.
Please connect with the team at https://scribehow.com to discuss the potential of adding a direct integration similar to what they have created with “Confluence”. Scribe is making major headway in the automation of SOPs and a direct integration will provide a much larger audience to Guru.
Card Manager: select multiple verifiersOpen
What: Ability to select more than one Verifier in the Card Manager.Use case: Sometimes managers (or others) want to see all cards assigned as verifier to people on their team. Right now, we do tag cards based on board group which corresponds to a sub-team of SMEs usually, but we can't rely on the cards to be tagged with the group consistently to pull the data that way. We also can't rely on groups because, again, they are manually updated and could go out of date (and we really try to stay away from manual groups bc it's not scaleable.) So for now, we have a rather elaborate way to get an accurate list that requires exporting all cards in our Collection, looking up a list of managers and doing a pivot table to match the manager to the card verifier and sort by group. This makes me the bottleneck for them to see an accurate, full list and I'd like to make it more self-serve! (We're looking to move some of this into Looker via the API but the dashboards aren't built yet and I figured th
Ability to see when other authors are editing a cardDuplicate
Our team utilizes verifier groups for almost all of our content in Guru. We have run into situations recently where two authors will be editing a card at the same time and they won’t realize it until after they both publish their version of the card. It would be incredibly helpful to see in real-time when another author is currently working on/editing a Guru card.
Indicate when two people are editing a CardScheduled
When in Edit mode on a card, it would be helpful to have an indicator so that if someone else tries to edit the same card, they don't overwrite what you're working on. Literally just had it happen where some quick changes were needed and two of us were on the same cards without knowing it and I had to go back and re-verify.
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