Have boards show up in search results
Navigation and Search
Idea/suggestion: Have boards show up in search results. Use case: a lot of our new hires use the web app, but still search by default. Having a board whose name "matches" the search keyword would be super helpful in navigating to that board itself (both for new hires who are getting to know our IA, and seasoned agents who are taking tickets outside of their "regular" views and aren't sure what's available).
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Hi Ali! This is great feedback, as a work around suggest in the meantime, adding the board name as a tag to all cards in the board can help
Yep, we already do that! But as much as I remind them, people don't...search using tags. The other thing I'm trying to solve for is that they don't even know that a board (or tag) with that name exists. So it's getting that in front of them!
We have some MASSIVE collections (like thousands of cards massive-- we're working on it lol) so filtering by some collections not even close to filtering down enough to search for what you need. Having a board filter would add so much to our searching capabilities!
Hi Ali (and others!),
In regards to the feedback about having boards as a type of search result to go along with cards, that’s something I think makes a lot of sense, sometimes people want a boarder view of what they are searching for than just cards. The current workaround of clicking on a card and then selecting the board from the breadcrumb is hard to notice and tedious to do. I’ll move this to accepted since it’s something we’re thinking about.
This is a common misunderstanding amongst our primary (guru) user base & something I hear frequently during our usability testing! Very rarely do they realize that they can click on the board breadcrumb - LDB I think I shared an example with you on our “bugs board”!
@Ali Berman, @Sara Davatelis, @Lindsey Hart & everyone else!
I’m happy to report we’ve begun to look at this and as a result of that progress, I have some questions If you have time, I’d love your thoughts on the following:
More good news: we are also looking at adding filters to the search results page and boards are one of the “post-search” filters we’re likely to include! More to come on that soon
Thank you so much for the detail
@Ali Berman ! I wasn’t expecting a reply so quickly .
Clicking “Cards” or “Boards” would set the type of result you see. I think this option would work for whichever way we decide to find matching Boards, boards that have a match of some kind in their title or description to the query, or Boards that relate to the Cards returned for the search. How does a UX like this feel?
Sounds good, we’re thinking along exactly those lines Would the number of Cards in the Board be helpful to the average searcher on your team?
Web app makes sense. For the extension use case, would that mean a new browser tab opens with the Board in a typical 3 column view? Or are you thinking of a “small” board view similar to how Cards open from the extension today over other apps?
Excellent, that’s super helpful! I hope to come back with some more updates soon :)
Since we’re actively working on this I’ve moved it to “Scheduled” - no timelines to share yet but keep an eye out for updates!
It’s been a long time since I last updated this post… I’m going to move the status back to “Accepted” because while we made a little progress on this improvement around the time of my last post, we weren’t able to get very far and we haven’t been able to pick it up since then. We’d still like to do this, we just don’t have a timeline for when that might happen and I want to make sure the status is accurate.