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There should be a feature to turn off "chat with Guru." or to make "search" the default.

In my experience the AI summaries of our articles are less reliable and efficient than the knowledge articles themselves.

 For example, one article was summarised by the AI tool in 500 words whereas the original article was just 360. 

The formatting was significantly altered which meant that the order that information presented was incorrect, which could result in a team member following a process incorrectly.

 

 

Thanks for the feedback Rowan! When you select the Search toggle instead of Chat, your selection will persist, thus making it the default for the next time you search. 
 

 

Agreed! This has caused a significant disruption on our teams workflows. There should be the ability to choose which one each user would like as a default

Thanks, Noah! Ideally we would be able to set this at the team level, rather requesting each member to d this individually.

In the meantime, I did find a workaround and have completely deactivated Guru Answers.

For anyone else, you can do this in Manage > Workspace Preferences > Disable Guru Answers via the toggle

Yes please. Most of my teammates have been struggling while searching for Guru cards because the Chat option is always coming up as default instead of Search. I hope they either give us an option to select a default search, or to disable Chat entirely. OP workaround doesn’t work for me as only the space admin can make those changes 😢

Hey gang! Appreciate the feedback!
We shipped an update this morning that persists the user’s selection across sessions, so if your team only wants to search, they just need to select “Search” a single time and it will always default to that option.

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