Good morning Guru Community! Welcome to Day 6 of 12 Days of Guru. Can you believe we’re already halfway through?! It’s been amazing to see your participation and wins so far.
Yesterday's Winner …
Thank you so much for participating and sharing your most popular Card of 2021!
You were all entered in our daily drawing. The winner from Day 5 is ….
What is the 12 Days of Guru?
If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru.
Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your findings in the thread.
By the end of the 12 Days, you’ll have all the information you’ll need to complete a Year in Review Card or PDF you can share with your team.
You’ll be able to submit your final Card for a grand prize.
At the Deep Dive, we'll meet to share our wins, mix and mingle, and celebrate before the holidays!
Follow along with these 12 Days of Guru resources and don’t forget to RSVP to the Deep Dive:
Day 6 Challenge!
Today we’ll be reflecting on knowledge gaps you’ve been able to fill in 2021. These will come anecdotally as you reflect on the year.
What questions came up in your team chat tool/Slack that were turned into Guru Cards? Did you expand to a new department this year, and create knowledge for a people ops collection or product collection?
One way customers tend to find knowledge gaps and create Cards is by looking at the searches producing no results, and spinning up those keywords into optimized Guru Cards.
Share an example knowledge gap you filled in 2021 below!
Bonus (aka double entries for tomorrow’s prize!) if you share a funny search term from 2021
To review searches producing no results:
- Web App: Go to the web app (app.getguru.com) and the initial dashboard will display the trust score. You can always return to the dashboard by clicking the 'G' icon in the left hand corner of the navigation bar.
Navigate to the overview tab in analytics.
- In the top left, change the Date to be “In the Year 2021”
Look at the bottom half of the screen for searches producing results and searches producing no results. What are some funny/surprising terms your team was searching for?
Check out this loom video for a walk through:
Share below for the chance to win a $25 Amazon gift card or Guru swag item of your choice! The winner will be announced tomorrow morning with our Day 7 Challenge post.
P.S. New to Guru Analytics? Learn more in these help center articles: