We only track our adoption rate for our core users that need to use Guru (our frontline team), because everyone else that has access to Guru is either helping our frontline team from the sidelines or using it for research. (Thanks again for the Lite Users feature, it’s been amazing for these folks!) 

Very pleased to see we always average around 95-100% on a monthly basis, and thus a solid 100% for 2021! 

@brookethebatman GOALS! Congratulations on 100% adoption rate.  I appreciate how you broke down the users you evaluate. It’s a good reminder for everyone to adjust calculations / metrics to the best fit for their teams and their use cases of Guru. 

Considering we have 150+ people using Guru, I’m pretty happy with the adoption rate!

We’ve recently started rolling Guru our to more teams in our company (quite a steep chart!) and I’m happy to see that despite the fact that some teams are in the early low adoption stage, our score is 82% 

Yay! We have so many more active users than I anticipate, and it’s nice to see that my efforts in promoting Guru as our one-stop shop for knowledge documentations are working!

Proud of this!! fwiw we are at 100% adoption for our revenue teams 

We unfortunately don’t have the Builder plan (yet… hopefully in 2022!) so I’m unable to look at adoption within the analytics dashboard. But, we rolled out Guru in late September and since then we’ve had 95% of the company sign in. 

I can’t wait until we can look at cooler analytics like everyone else can see on this thread 

Hiya! We currently have all employees in Guru (but may move engineering to lite users...) and maintain a pretty decent adoption rate. I’ll credit that with so many processes and materials being centralized in Guru! 94% what whaaaaat?!?

Our total adoption was 89%, but once I looked at Brooke’s comment I filtered for our Coaching group (who are our primary users) & had an average of 98% !!! 

We have our entire company using Guru, as well as some 3rd party contract vendors, for 66 people total and 97% adoption We first got Guru around this time last year and slowly added in more teams, so it’s cool to see the adoption going up over time.

Hey Callie! We are at 96%! We finally figured out how to remove certain vendors from our analytics (they haven’t even logged in to our SSO provider, so no chance they would be able to even get on Guru). This corrected our score of 84% up to 96% - we are thrilled 

I look after the various Support teams and I don’t think this is too bad!

We’ve gone though a bit of an expansion with other 3 other teams using the tool as well, so even looking at it overall, this isn’t bad...

Although VERY curious about @Nina Frank ‘s secret, how’d you get that high an adoption with so many seats? 

@Ross Early - y’all have a lot to celebrate! Feel free to chime in 

We have 72 users using Guru on an almost daily basis. Thanks for showing us how to see the Total Adoption score. Neat feature! 95% is great! 

Oh this is fun. I am going to make a Guru review for the whole company and one just for Support. We have 98% adoption company wide, and 100% in support. We use Guru all day every day in Support, so I would have fainted if it wasn’t at 100%. 

Very, very happy that my team was able to increase adoption so rapidly. The company was a bit skeptical at first, but as you can see, the platform usage exploded in August of this year. So exciting to see the team integrate things like cards and knowledge triggers into their standard workflow. We use Guru so much that it’s even a Slack emoji.

We are improving daily! With the amount of newer employees, it’s great to see them use GURU for work processes and maximizing this resource.