Hi Joshua, we don't use this, but out of curiosity, have you tried providing the ticketing platform along with the cardId?
hey Dillon, thanks for the reply! Yes, I've tried that, it gives me all cards again, like it disregards the cardId param
hmmm, interesting. Let me raise this to our dev team @joshua.ordehi. Was also going to suggest adding the target platform, but let me raise this internally to ensure the cardID parameter is supported. Are you coding directly into the google sheet's App Scripts or are you testing the endpoint outside of the sheet for now?
Thank you @mhouston I'm doing both, when the GSheet started acting up after I added cardId, I started testing using Git Bash with curl
Thanks for the clarification, helps eliminate the App Script being the problem. I have sent this thread to our dev teams who made the ticket linking sheet and will let you know what they say. Sorry for the delay on this.
Hey @joshua.ordehi I confirmed our filtering will let you provide any combination of fields, so passing just `cardId` will be fine.
Some endpoints use slugs and IDs interchangeably, but this is not one of them so it'll have to be the full ID and it'll have to be formatted like `aeb981e3-e922-4e2b-aa04-dde79c4c3cda`. Uppercase is fine to, but if there are no dashes you'll get a 500 error.
I've got a couple of questions:
1. When you're trying it with a card ID, what's the ID you're using?
2. Are there other filter options? You mentioned sometimes when including a card ID you still get all results, and I'm wondering if it's a coincidence where the results for that query happen to all have the same card ID.
Hey Rob, thank you! It's working when using that type of ID. I was using the slug, and apparently when I tried using the longer one before there might have been a typo or I got the wrong one.
Is there a way to get those easily? So far I'm using the slug to search for card data so I can get the ID
You can use Card Manager to export all cards to csv, then search that sheet. That might be a little bit easier if you're doing a lot of lookups.
Awesome! Thanks, Rob, this covers my use case
As a side of feedback, we're rooting for y'all to implement a widget for tickets in-app or in your Zapier integration
Awesome, glad that helps! I don't think the Ticket Linking events are available through Zapier now, but Mary might have more details on if/when that'll be available.
We use "link to ticket" to track bugs and feature requests so having an easier reporting method is what Josh is working on for us. The google sheet is a great starting point that allowed us to test the use case. It's a great workflow overall and much better than anything else we've tried!
