Zapier automation for messaging a Slack Channel when a Collection's Trust Score drops

  • 30 November 2021
  • 0 replies

Userlevel 1

Hi everyone 👋

I wanted to pop in and share a Zap that the Product Marketing team at Guru has found really helpful.

As the connective tissue between our product/design/engineering (PDE) groups and our GTM functions, the PMM team is responsible for keeping the product knowledge stored in our Guru cards fresh. To help hold ourselves and our PDE colleagues accountable, we've used Zapier to set up an automation that notifies our shared PMM/PDE channel when the trust score on our shared Product Knowledge Collection drops below 85%. The top 3 SMEs with unverified cards are noted in the message (names blocked out to protect the innocent in the screenshot below!).

Because we really appreciate positive reinforcement, we've set up a second Zap to let everyone know when the trust score is back up over 85%. It's a nice digital high-five to show everyone in the channel that we're on top of things.

If you'd like to try this automation in Zapier, click here to use a Zap template. We'd love to hear from you if you wind up using this automation to keep your Guru knowledge fresh and flowing!

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