Hi team!
Have you been thinking of having the option to export the data from Answers - the Not answered/Marked helpful/Flagged?
We’re implementing Answers to our whole Customer Care team and we would love to have the option to export the data so we can work with it further, distribute the reviews between our team, do our own further analytics on the relevancy of the questions and the need of content improvement.
Right now we would have to copy everything manually into a spreadsheet - we already do this with comments and it is very inefficient and time consuming.
Out of almost 1200 users, approx. 900 are CC agents - when they need help with a case, they raise a help request to dedicated team of POCs (Point of Contact, our most experienced agents/SMEs) and by implementing Answers, we want agents to first ask a question on Guru before raising the help request.
This means we’ll have significantly higher amount of unanswered questions as well as flagged incorrect/incomplete answers that will require a further review and having the option to extract the data on, for example, a weekly basis, would help us tremendously.
