It should definitely be integrated as a suggested additional step to ask an expert to confirm the knowledge/ information or if an answer cannot be found 

Hi @Lars Böhnke and @Sean Galligan , thanks for sharing your feedback!

We’re actively working on exactly what you’re suggesting, so keep an eye out for this within the next few weeks. After a user asks a question but doesn’t get an answer or needs additional clarification, they’ll be able to submit it to an expert on your team.

In the meantime, users can still submit questions directly to experts via the old questions feature called “Ask an Expert.” You can find that functionality under the Help menu in the top navigation bar. 

If you have any additional questions or suggestions about this flow, send them our way! We’re excited to get this built out and help you close the loop on unanswered questions.

@Brad Turner wow, why is this ask an epxert hidden in the support menu? Do users really understand this? Such help menus für me are always clearly a support menu of the software vendor. I personally, for example, thought that the feature was removed.

Like the whole menu is all Guru company stuff, except the last thing which is actually a Guru feature. Doesn’t make sense to me :D 

@Lars Böhnke thanks for the feedback, we have heard this sentiment from other users which is exactly why we’re looking to bring it more front-and-center with Answers. We may make additional improvements in the future, so we’ll keep you in the loop!

When I assign something to an expert, I would expect a Slack notification to be fired. But I cannot find any place in the app nor in the Slack app nor an email where I can see my assigned questions.

@Lars Böhnke when a question is assigned to an expert, the expert should receive an email or Slack message from the Guru app notifying them that they’ve been asked a question. They will also be able to find the questions that are assigned to them in the Questions Inbox you shared at the start of this thread.

The only time that wouldn’t be the case is if you assigned the question to yourself. In that case, the question shows up under “Sent” questions instead of in your inbox. We recognize that might not be ideal and have it on our roadmap to adjust so that questions you assign to yourself will also show up in your inbox.

If you’re experiencing something different than what I described above, let me know. Happy to look into it!

If I can posit some feedback on why our company doesn’t use the Ask an Expert feature (and quite likes that the feature is more hidden currently) is that we have so many groups (100+) at our company to help manage our subject matter experts maintaining the health of our cards. And then sometimes separate groups that are more set up for announcements. As a knowledge manager, it is difficult for me to even keep them all straight, let alone an employee at my company to identify the correct group to ask the question to. (Also for employees to see who is a part of the group is not intuitive.) If there were some way an admin could funnel these questions to the correct group, I would be more willing to use it. 

Also, as an aside, our company uses Slack, as I imagine many companies do. And sometimes there are already processes baked into specific channels to ask questions, whereas adding another space to do it is not ideal for us. Perhaps allowing this feature to be turned on/off by an admin would also be helpful like Guru has been doing with the newer features. Thanks for listening!

I’d also like to chip in with some feedback on why we’re not keen on using the Ask an Expert either - the main reason is that the only way to answer a question is with a card but in majority of the cases, our users have a question about an existing card and just might need a clarification or a feedback on the existing process. We answer the question on the comment thread within the question. To then “answer the question” with the card we talked about all along simply makes no sense. 

We would advertise using that feature more if we could simply mark it as answered instead of being pushed to select a card to be able to close the question as answered.