New member introductions

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Userlevel 4
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Hi folks! 

Really liked Shona’s format so I’m stealing it for my post :stuck_out_tongue:


Name: Jacob Touchette

Role: Knowledge Management Specialist

Company: Shopify 

Location: Sudbury, Ontario, Canada 

Why I am here: To stay up to date on Guru and see what others are doing with the tool.  

What I am trying to learn: How I can improve our current implementation and what other teams are doing with Guru as it related to Knowledge Management (KM). 


Excited for this new community platform!

Userlevel 2

Hi everyone, 

I’m Gabriela, knowledge management specialist responsible for adopting KCS in Mews. I’m here to learn how y’all are using Guru and see if we can also use it more effectively and also how to teach our people to adopt all the great features. 

I’m looking forward to hearing, reading and sharing tips with you all and making the best out of Guru! :raised_hands_tone2:

Userlevel 3

👋Hi all, I’m Caspar, currently leading internationalisation and knowledge management at Raidboxes, a managed WordPress hosting provider based in Germany.

We use Guru with a bilingual team which comes with its own challenges, hacks, and workarounds. I have a background in open source localisation, so the general happy mess content in multiple languages tends to cause on any platform definitely feels familiar. 😊 I’d be very curious to hear how others may approach multilingual content on Guru.

Edit: just found my coworker’s thread, shamelessly plugging it here for reach.

Name: Alan Dyck 

Role: Product Manager

Company: Shop-Ware shop management system for auto repair

Location: SF east bay, California 

Why I am here: I have one question I need to ask, then I’ll just share and absorb 🧠 

What I am trying to learn: A good way to build and maintain a glossary, where each term has 4-5 attributes (like context, synonyms, and definition) without filling one card with a giant table

Hey all! :wave: My name is Lindsay and I’m the Knowledge & Content Manager at BrokerBay, a real estate SaaS startup based in Toronto, ON.

I’ve worked with BrokerBay for a year on the client support side of things and was recently promoted into this role thanks to my background in copywriting, education, and communications. We’re at ground zero here in terms of documentation and knowledge management processes, so I’m a healthy mix of excited and overwhelmed by the task ahead of me :joy:

I’m currently pushing for our company to adopt Guru as our KMS in the new year, and am keen to learn more from this community about knowledge management as a whole and Guru tips, tricks & best practices in specific. Looking forward to learning and sharing alongside all you lovely folks! :blush:

Shona you’re a Rockstar! 😂

Name: Cara McBeath

Role: 3D Modeler / Guru Manager for IPVFX

Company: Industrial Pixel Visual Effects Corp. (IPVFX)

Location: Montreal, QC (Canada)

Why I am here: To soak up knowledge and know-how from other Guru users. To contribute what I learn about Guru to other Guru users.  

What I am trying to learn: How other users work efficiently with remote - mobile only - users, how other organizations have structured Guru internally for maximum efficiency and no/less ‘drag’ on the team, how to create a culture of social knowledge sharing

Hey everyone! ✨

My name is Nikki and I have my own consultancy, Elevos. I help organizations create fulfilling employee experiences by developing quality onboarding, training, and development programs. I’m currently located in California, but also recently spent time in Alaska, Hawaii, and Oaxaca. 

I’m here to learn more about how others use Guru and align it to other business information repositories, like learning and resource management systems. 

If anything I’ve mentioned above strikes a chord with you, or if you like slide design, data visualization, witty emails, hiking, jogging, rollerblading, or the hit sitcom Malcom in the Middle, feel free to reach out! I’d love to chat.

Hi All -  Looking forward to learning from and eventually contributing to the Guru community. 

Name: Annika Tycer

Company: Binti - Saas gov-tech provider enhancing child welfare services

Role: Head of Learning & Development (new role, new job, joined Aug. 2022)

Why I’m joining the community: Implementing Guru as a new knowledge capture and sharing platform is one of the key responsibilities of my new role.  Eager to get this right, and can use all the help the community has to offer, as I’ve never led a knowledge platform implementation project before.  


Hello, everyone! My name is Hannah Deason. I’m the COO of Caxy Interactive, a tech consultancy in Chicago, IL.  

We are growing and looking to shift from a hodgepodge of Google resources into a more user-flow focused knowledge hub. We are hoping we can leverage integrations with zenefits, G-Suite, Slack, and other tools to consolidate info into a single source. 


We’re really excited about the contextual-based suggestions, and I’m excited to hear from all of you about how you’ve successfully built up adoption among your teams.