In our company we have set a process for Knowledge alerts. To make sure everybody is updated, we send a reminder the he third day after the KA was sent. As our volume gets bigger, it hard to follow up with this process, so it would be great if this reminder could be automated and pre-scheduled.
In that case: Every time we send a KA, we are sure that a reminder will be sent on the “X” day after. Saving us a lot of time.
Thanks in advance for your help!