Due to the turnover rate of our knowledge base’s target audience, we send multiple announcements per card. These stack up on the side and have to be sifted through to find current/unread ones. It would be helpful if these could be ‘resolved’ the same way comments can.
Ability to 'Resolve' Announcements
User Experience
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Hi everyone!
As you may have seen, last week we released a change that makes it so that Announcements are no longer part of the comment experience on a card. For recipients, they live at the top of a card while unread, and then in Card details for senders and once they’ve been read. With this change, old Announcements will no longer clutter the comments panel.
Thank you for sharing what you were experiencing, we hope this change helps!