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I posted about this in the Slack channel yesterday, but @Chris Anderson suggested posting it here, too. 😊I definitely understand that Slack is not a sustainable option for the Community, but, for me (and it sounds like a lot of others, too), the new community here is much less accessible, and the fact that it lives in a web browser is really prohibitive to involvement. 

 

I find that, even when I do leave the tab open, it just gets lost in all of the other tabs I have open for things that directly relate to my job, so I’m much less active and see much fewer posts here than I did in Slack. I really valued the Slack Community - I’m still fairly new to KM, and I loved hearing ideas from more veteran Knowledge Experts and sharing my own tips and tricks with newer folks, but now, that’s not something I can do easily.

 

I’d love to see the Community become a desktop app (or even a mobile app) to make notifications more obvious and content more accessible. Or, maybe the community could be built directly into the Guru dashboard as a tab at the top? Since that’s where most of us spend a lot of time anyway, I think the integration could be incredibly beneficial! ♥️ 

Thanks @Kaitlin Warren for the honest feedback, we understand this change isn’t universally better for customers who have been members of our Slack Community. We recognize the difference in the interaction model results in a loss of some valuable functionality.

In order for the Community to become a desktop or mobile app our vendor, inSided, would have to prioritize those improvements and I don’t see much for those two changes in their current discussions. We’ll make a note to ask about it during one of our upcoming touch points. 

What we can act on is making the Community a more obvious part of the web app. To that end, I’ve edited the title of this post a bit so it’s easier for others to find. Our first goal is to make sure the new version of the Community is running smoothly but we’ll keep this open so others can add their voices and we can determine what makes sense in the future.

Thank you!