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After answering a question by either creating a new card or using an existing card, it would be helpful if the question would then be removed from the main Inbox and moved perhaps to a different section such as a new “Answered” section under Questions. 

In the current workflow, once a question is asked, it goes to the Inbox where you can answer it. Once answered, it will indicate that it has been answered but will remain in the inbox.

If I dismiss it, it will remove from my Inbox but then I can’t see it. I think if there was an in-between place, either Answered, or Archive, something like that to refer back to these answered questions, that would be helpful.

Piling onto this: Archived questions should never disappear into the great unknown. 

 

If we want to replace Slack as our intake method for questions then Ask an Expert needs a bit of maturing.


OpenWon't Do