Hello!
We have both internal specialists and BPO agents using Guru for answers. The “Ask a Question” Ai feature seems like it might be a good tool for our internal teams (who have more experience and are able to discern any potential inaccuracies in the Answers). Though, our BPO agents take guidance at face value, cannot free-write their ticket responses, and we don’t have confidence that they’d recognize when Answers surfaces something incomplete/incorrect.
I’d love a way to enable Answers for specific teams if possible!