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Changes replying to comments, clicking outside the text field deletes drafted reply

Related products:User Experience
V

Just reporting a frustrating observed behavior. When I am drafting a reply to a comment, if I click outside of the immediate text field to copy a link or a line of text, my drafted comment is erased and I have to start over again. I don’t remember experiencing this before today. I rewrote my reply to this user several times and eventually have to draft in a different window.

Replies take a little bit of crafting and revision.. clicking elsewhere should not delete the comment.

Screenshots attached below. Has anyone else noticed this?

Copying a link in the same browser window closes my reply, clicking reply again shows an empty text field. 

 

This topic has been closed for comments

Gary Morin

Can confirm, this started once in-line comments were introduced, and has been consistent since.

V
1 person likes this
  • V
    Veronica Rockstrom
Laura Desmond-Black

Hi @Veronica Rockstrom and @Gary Morin, 

Thanks for posting about this, we agree it’s frustrating. You’re right that this started with the move from card-level comments to inline comments. It was a miss when we were translating the old experience to the new one. Sorry we created extra work and confusion for you! 

We’re actively working on an update to save WIP comments and replies that we should be able to release this week. The experience of keeping a WIP comment open is a little inelegant but we decided to prioritize releasing a solution for preserving WIP comment content over a polished experience. We’ll smooth that piece out in the near future. We’ll post here when the in progress update is out! 

Marie Frei
Gary Morin
V
3 people like this
  • Marie Frei
    Marie Frei
  • Gary Morin
    Gary Morin
  • V
    Veronica Rockstrom
Laura Desmond-Black
Open→Scheduled
Laura Desmond-Black

One clarification - saving in progress comment and reply content won’t work across opening and closing the card. It will work when hiding/opening comments and clicking around while in the card or working with another comment on the card. 

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1 person likes this
  • V
    Veronica Rockstrom
Laura Desmond-Black

Well things moved faster than I expected and the update to preserve content is out 🎉. Give open Guru tabs a refresh and you’ll be all set!

Gary Morin
V
2 people like this
  • Gary Morin
    Gary Morin
  • V
    Veronica Rockstrom
Laura Desmond-Black
Scheduled→Complete
V

Incredible, thank you so much for the quick support @Laura Desmond-Black!

Laura Desmond-Black
Gary Morin
2 people like this
  • Laura Desmond-Black
    Laura Desmond-Black
  • Gary Morin
    Gary Morin
Laura Desmond-Black

Of course! It’s nice when a solution is straightforward 😀

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