While Guru's internal dashboard provide valuable at-a-glance metrics on AI answer performance, the ability to export this raw data unlocks a far deeper and more strategic level of analysis.

For example, we’re looking to define how successful particular agents are performing in specific Slack channels - how many questions were asked in a set period, what percentage of these were marked as correct etc.

By integrating Guru's analytics with dedicated business intelligence (BI) platforms we can correlate knowledge engagement with key performance indicators from across the business.

The ability to export and freely manipulate this data is the bridge between simply having a knowledge base and truly understanding its impact.