I very much agree with you @Gary Morin - user replying to the announcement and us not being able to then resolve that comment without touching the announcement itself creates clutter and is not the best user experience. 

This issue continues to impact the maintenance workflow my team utilizes. Disallowing users from responding to announcements should have no negative consequences for our audience since they can simply leave standard mentions directly below where the announcements appear on the Guru card. Please consider updating the behavior of announcements to address this issue. 

Additionally, our team has discovered that when comments are nested below Announcements, team members who weren’t sent the Announcement directly are unable to see threaded comments or the Announcement. This can cause confusion amongst the team while causing longer wait to response times for the user, as less people are able to respond. 

Hi everyone!

As you may have seen, last week we released a change that makes it so that Announcements are no longer part of the comment experience on a card. For recipients, they live at the top of a card while unread, and then in Card details for senders and once they’ve been read. This prevents the issues you were noticing while Announcements supported replies. If anyone had previously replied to Announcements those replies are now regular comments.

Thank you for sharing what you were experiencing, we hope this change helps!  

Thanks Laura!