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Is it possible to respond to questions in Slack via the thread? It seems we can only respond beneath the question in a separate thread which is going to make our Slack channels quite noisy.
If not possibly currently, does anyone have any tips or ideas for how best to manage this?
Hey @beth.colquhoun! The way we've gotten around this currently is by clicking 'Answer with Card' in the shortcuts on Slack, then clicking 'View Card' and copying the link to the card.
Then, sending it as a reply in the thread.
You can also choose 'Answer with Card' which should add the relevant Card to the thread, however we've found the formatting is a little off, given its copying all the text from the workflow.
Thanks so much Rosie! 😊

Hey Beth! Thanks for the question.

I would love to understand a bit more about the challenge you’re struggling with here. If I understand correctly, when you use the “Answer with a Card” shortcut in Slack, it responds with a follow-up message instead of in a thread.

Does this happen in DMs, channels, or both?

I ask because I would expect it to happen in DMs and look like this:

In a channel, however, I would expect the same interaction to look like this:

Important to note, though, that the Guru Slackbot must be added to the channel first.

Hopefully that helps, but please let me know if I am misunderstanding at all. Any screenshots or additional detail would be very helpful.

Thanks!


Updated idea status OpenComplete