What is the problem?
When users search in Guru and click a result, the card opens at the top, even if the search hit is buried deep in the content. They must scroll to find the relevant section, which slows them down, risks misreading information, and undermines confidence in Guru.

Who is it a problem for?

• End users relying on Guru to quickly find answers

• Teams referencing policies, procedures, or compliance content

• Organizations trying to drive adoption and trust in their knowledge base

• Authors who want to create rich, detailed knowledge without limiting content

How do you solve the problem today?
Users scroll manually to locate the information in cards, which is inefficient and increases frustration.

How would you ideally solve the problem?
Clicking a referenced card link from the search result should jump directly to the exact cited text, highlighting it for immediate visibility. This ensures users get to the right answer instantly, builds their confidence in the answer, and reinforces trust in Guru as an intuitive knowledge base.

How big is the problem?

• Happens every time a search result points to a card

• Reduces efficiency and slows knowledge use

• Impacts user adoption and increases friction when using search