Send Knowledge Alert to Individual Users

Related products: Knowledge Management Tools

It would be great to choose specific users to send a Knowledge Alert to.


Currently, you can only send alerts to groups, which is helpful, but ideally we could do both!


Workaround - Having to create temporary groups if you need to send a knowledge alert to specific users.

The following idea has been merged into this idea:

All the votes have been transferred into this idea.

Updated idea statusOpenScheduled

This work is scheduled! We’re adding the ability for Authors to be able to send Knowledge Alerts to individual users who have access to the card (in addition to groups - which is already available today). We’ll also be releasing a few other Knowledge Alert enhancements over the next quarter including:

  1. The ability for Authors to send Knowledge Alerts to any group if all members have access to that collection

  2. Showing all Authors on a collection all sent Knowledge alerts - giving them visibility across a team

  3. Allowing users to continue to access Knowledge Alerts after they’ve marked them as read 

  4. The ability for authors to send a Knowledge Alert from a private card

Updated idea statusScheduledComplete

Hey all - this Knowledge Alert functionality is now available! Thank you for all the fantastic feedback. Check out the post with more information here