Update the Android mobile app

Related products: Mobile

I was very excited that Guru had mobile apps and they’re part of the core workflow for my team so that people can reach information in the field or on business trips. 

Multiple members of the team have an error where the Android version is not updated for the latest version of Android - can this be updated? I’m frustrated that this wasn’t known before we migrated our data in.

Hi @Haleigh O8 👋 The latest version of Android in which Guru’s app is supported is Android 10. I understand this is not the latest version and I’m really sorry for the inconvenience and disappointment this causes you and your teammates. 

Due to the lower usage of the Guru mobile apps, building an updated Android app is currently not on our upcoming roadmap, as our Product team is focusing on adding exciting new functionality to our web app and web browser extension. With that said, the feedback collected here around what features users want to see included in a mobile app, as well as the use case for the app, will be helpful for our Product team should they focus on mobile app development at a future point in time.

In the meantime and as a workaround, the team should be able to access Guru from their mobile device’s default web browser. I’ve revised our Help Center article to reflect this advice moving forward. 

Our use case is for our regional sales managers who are constantly travelling to our customers all over the country - during visits they may not have access to their computer. Giving quick reachable answers without having to fumble with the site mobile version is a much more seamless experience.