Answers: get trusted knowledge, instantly with generative AI!

Hey Community 👋 I’m excited to share the news that Answers, the new generative AI feature that lets you ask a natural language question and get a direct answer, is in open beta for all users on Builder plans and above*!
 

Answers is a powerful tool to get employees the company knowledge they need to do their jobs, dramatically reducing the time to find exactly the right info. Alongside Guru’s powerful search, Knowledge Triggers, and recommendations, Answers delivers trusted information, fast. The experience is like popular AI tools your team may already be using, but securely connected to your company’s trusted information in Guru and beyond. We’re starting with Google Drive, and will be adding more sources soon!
 

Admins can quickly connect Google Drive folders on the Apps and Integrations page. Once Google Drive folders have been connected, Guru users will be able to generate Answers based on the content in those folders. Learn more about how sources for Answers work in the help center.

There are three ways to get Answers:

• Type your question into the search bar in the web app or the extension, including a question mark. 
• DM the Guru Slackbot or tag @Guru in a Slack channel with the question, including a question mark.
• Click the Ask a Question button in the top navigation bar of the Guru web app.

Answers will go to work scanning Guru and connected sources, and will come back with a response within seconds. Users will see the underlying sources used to generate an answer, so they can dig deeper and get more context if they need it. They’ll also be able to rate the answer with a thumbs up or thumbs down. If an answer is especially useful, they can copy it and save it as a Guru Card. But if the answer isn’t exactly what they need, they’ll be able to search it or ask an expert, right from the same workflow.
 

Better yet, Answers is available right within everyone’s workflow. Users can get Answers in Slack and in the extension, so they don’t have to stop what they’re doing and open a new app to get the info they need.
 

We’re creating transparency around Answers so you can feel confident rolling this feature out to your team. Admins can review information generated by Answers by going to Settings in the Guru web app. They’ll be able to see questions that have been submitted, the Answers that have been provided, and review questions that didn’t generate Answers. Useful Answers can be submitted to an expert for review and verification so that info will be captured in Guru where it can be reused in the future. Learn more about expert review for Answers in the help center.

We’re not done building Answers! We’ll continue adding new sources for Answers, increasing the amount of control admins have when rolling out Answers, and finding new ways to make this feature even more useful. If you have ideas for Answers or want to request a new source, share your thoughts in the Product Feedback section of the Community or upvote existing recommendations!

We'd love to hear how your teams are using Answers. Drop us a comment in this post and share the love!

* Don’t want Answers for your team? No problem! Admins can turn off the feature in Settings.