Hello again Guru Community!
Today I’m excited to announce some big and exciting changes to Knowledge Triggers. We’ve added a new page within Guru’s web application that allows authors and admins to easily create, manage, and track Knowledge Triggers.
The Knowledge Triggers page can be found by navigating to Settings and will be listed under Guru Tools. You’ll be able to see all Knowledge Triggers for your Guru instance, including:
- Who created them
- What date they were created on
- Who created the Trigger
- The last time the Knowledge Triggers were activated
From this new page, you can also create new Knowledge Triggers (you can still do this within the Chrome extension), delete any Triggers, and edit existing Triggers.
When it comes to Knowledge Triggers, context is key. That’s why we’ve added the ability to add descriptions to your Triggers that will display for end users. That way they’ll understand why the Trigger is activated and how they can use it.
Have Knowledge Triggers that you want to make sure your team doesn’t miss? We’ve also added the ability to choose how your Triggers display to your users. You can decide between a quieter notification with just an icon (this is how KT’s have historically displayed), or you now have the option to choose a louder notification that will display both the card title and the description. Any existing Triggers you have setup will continue to have the quieter notification unless you update them.
But wait…there’s more! We’ve also updated the Knowledge Trigger icon to be more visually striking with our latest branding.
Not familiar with Knowledge Triggers? Knowledge Triggers are a feature within Guru’s Chrome Extension that helps to surface knowledge to groups based on specified content or fields on the webpage they are viewing. Deliver the right knowledge to the right people, in their flow of work.