Hi Guru Community!
A small, but mighty, change has been released today to make setting up Knowledge Triggers easier than ever. We’ve revamped the setup flow within the Guru Chrome Extension to be more intuitive. We’ve also added the ability to set a Knowledge Trigger for a specific group of people - giving you more flexibility to ensure that the right employees are seeing the right knowledge.
Important note: to see this update you’ll need to update your extension. You can do that by clicking on ‘manage extensions’ in your Chrome browser, turn on developer mode, and then click ‘update’.
We highly encourage you to edit your existing Knowledge Triggers to display to specific groups to increase their effectiveness.
Not familiar with Knowledge Triggers? Knowledge Triggers are a way to surface knowledge to groups based on specified content or fields on the webpage they are viewing. Deliver the right knowledge to the right people, in their flow of work.
And, there’s even more goodness to come. In the next couple of months, we are making even more enhancements to knowledge triggers, including the ability to setup, edit, manage, directly within the web app! Stay tuned for more.